Millennium Hotel Chengdu Reviews

Response from Property: Dear guest, thank you so much for choosing our hotel! Located in the Yulin Road commercial district, facing Shenxianshu Park and adjacent to the Zishan Pedestrian Street, our hotel is a 3-minute walk from the Ziwei East Road food street and less than a 15-minute drive from attractions like Jinli Ancient Street and Wuhou Temple. Our excellent location and attentive service are our hotel's hallmarks and strengths. Your recognition is our most cherished reward!

Response from Property: Dear guest, thank you so much for choosing our hotel! Located in the Yulin Road commercial district, facing Shenxianshu Park and adjacent to the Zishan Pedestrian Street, our hotel is a 3-minute walk from the Ziwei East Road food street and less than a 15-minute drive from attractions like Jinli Ancient Street and Wuhou Temple. Our excellent location and attentive service are our hotel's hallmarks and strengths. Your recognition is our most cherished reward!

Response from Property: Thank you for choosing to stay at our hotel. We are delighted to know that you were satisfied with the front desk, restaurant service, and overall environment. However, we sincerely apologize for the unpleasant experience you had during your stay due to the communication style of a certain manager. We are always committed to providing warm and professional service to every guest, and we are deeply sorry that we were unable to fully meet your expectations. We have immediately forwarded your feedback to management and will further strengthen team training and optimize service details to ensure that similar situations do not occur again. We sincerely hope to have the opportunity to bring you a completely different and wonderful experience on your next business trip. Thank you again for your trust and feedback, and we look forward to your next visit.

Response from Property: Dear Guest! Thank you for choosing Chengdu New Oriental Millennium Hotel! We are so happy to see your positive review. Your affirmation is our greatest encouragement and a constant source of motivation. We will continue to accompany you in unlocking more wonderful memories of Chengdu with our excellent location, warm service, and clean environment. We hope to bring you even more surprises next time we meet!

Response from Property: 可愛的客人您好呀！非常感謝您選擇我們酒店！酒店屬於玉林路商圈，面對神仙樹公園，毗鄰紫杉風情步行街，步行3分鐘可抵達紫薇東路美食街，距離錦裏、武侯祠等景點不超過15分鐘的車程。擁有優越的地理位置以及貼心的服務是我們酒店的特色，也是我們優勢之一。您的認可對我們來説，是最為珍惜的褒獎！

Response from Property: 可愛的客人您好呀！非常感謝您選擇我們酒店！酒店屬於玉林路商圈，面對神仙樹公園，毗鄰紫杉風情步行街，步行3分鐘可抵達紫薇東路美食街，距離錦裏、武侯祠等景點不超過15分鐘的車程。擁有優越的地理位置以及貼心的服務是我們酒店的特色，也是我們優勢之一。您的認可對我們來説，是最為珍惜的褒獎！

Response from Property: 親愛的客人！感謝您翻牌成都新東方千禧大酒店呀，看到您的好評我們真的太開心啦，您的肯定是我們最大的鼓勵，也是我們一直以來的努力方向。我們將繼續以優越的位置、温馨的服務和整潔的環境，陪伴您解鎖更多美好的成都記憶，下次相見，願我們能為您帶來更多驚喜！

Response from Property: Dear Guest! Thank you for choosing Chengdu New Oriental Millennium Hotel! We are so happy to see your positive review. Your affirmation is our greatest encouragement and a constant source of motivation. We will continue to accompany you in unlocking more wonderful memories of Chengdu with our excellent location, warm service, and clean environment. We hope to bring you even more surprises next time we meet!

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We are deeply sorry for the discomfort and misunderstanding you experienced during your stay and take every detail of your feedback very seriously. We have also conducted an internal review regarding the miscommunication regarding the laundry service. Due to a miscommunication between languages, your request was not accurately understood, causing you unnecessary inconvenience. We once again express our sincere apologies. Following this incident, we have waived the relevant fees and provided the staff involved with intensive training on service procedures and communication skills to prevent similar issues from recurring. Your feedback is an important driving force for our improvement. Thank you again for your supervision and suggestions, and we look forward to serving you again.

Response from Property: Hello, thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. Regarding breakfast, Ctrip members must manually select the points redemption option during booking for it to take effect. We have contacted the platform to address the unclear interface and apologize for the inconvenience. Regarding room upgrades, the main difference between Superior and Deluxe rooms is the floor and view, while the interior features are similar. We will strengthen front desk training to ensure that the differences in room types are clearly explained. We look forward to providing you with a better stay experience again. Please feel free to contact us if you require further assistance.

Response from Property: Hello! Thank you very much for your positive review. Your support is our greatest motivation! We are honored to have left such a positive impression on you, both in terms of facilities and services. Thank you for your support of the Millennium Hotels Group brand. Your recognition will greatly encourage us to serve our guests with even greater enthusiasm! We pay attention to every detail and strive to create a distinguished experience for our guests, making them a comfortable and relaxing stay in Chengdu.

Response from Property: 感謝您的精彩點評，您的好評是對我們最大的鼓勵與支持。您對員工miki的表揚我們會及時分享給團隊，激勵員工為賓客提供更加至臻貼心的服務。我們在意每一處細節，極力為賓客創造尊貴的個性化體驗是作為千禧員工不變的初心。誠摯期待您在不久的將來再次光臨我們的酒店。

Response from Property: 尊敬的客户，你好！收到您滿含愉悦的點評，我們真的太開心啦！您對酒店設施設備的稱讚以及管家服務的認可就是我們的追求。出門在外，住得舒心是每個旅者的期望，也是酒店服務的終極目標。我們會不斷努力，令旅途盡善盡美。再次感謝您的認可，期待再次入住！

Response from Property: Hello, dear guest! Thank you very much for choosing our hotel! Located in the Yulin Road business district, our hotel faces Shenxianshu Park and is adjacent to Zishan Pedestrian Street. Ziwei East Road Food Street is a 3-minute walk away, and attractions like Jinli and the Wuhou Temple are within a 15-minute drive. Our hotel's prime location and attentive service are our hallmarks and strengths. Your recognition is our most cherished reward!