The Ritz-Carlton Chengdu Reviews

Response from Property: Dear guests, I am very happy to receive your full score evaluation for the hotel. The Ritz-Carlton, Chengdu has been awarded the "Forbes Travel Guide" five-star hotel for 6 consecutive years, and has a restaurant selected in the 2025 Chengdu Michelin Guide: Li Xuan Chinese Restaurant. In order to let guests experience the unique Chengdu lifestyle, while inheriting the Ritz-Carlton "gentlemen and ladies" service, the unique Chengdu tea culture is interpreted in a modern way from aspects such as product design, food experience, and service features. The hotel provides free bicycle service for guests staying in the hotel, so that they can "ride" to explore the beauty of the city. We look forward to your visit again and create more delicate and warm Ritz-Carlton moments for you! Lena Lei Marketing Communications Manager, The Ritz-Carlton, Chengdu

Response from Property: Dear guests, I am very happy to receive your full score evaluation for the hotel. From the hotel's geographical location and surroundings, guest room environment, daily necessities, restaurant delicacies, to the overall atmosphere of the hotel, we hope to create a warm and comfortable classic Ritz-Carlton stay experience for you and all guests. The mission of the ladies and gentlemen is to make the Ritz-Carlton a place where guests can receive sincere care and comfortable hospitality. Your feedback confirms their efforts, and I will share your praise with the ladies and gentlemen. Your praise is the driving force for our continuous growth. Thank you again for sharing this stay experience with more users. We look forward to your visit again and creating more meticulous and warm Ritz-Carlton moments for you! Lena Lei Marketing Communications Manager, Chengdu Ritz-Carlton

Response from Property: Dear guest, we are very happy to receive your sincere evaluation of our hotel. Thank you for your praise of our colleague Lucas. From the hotel's location and surroundings, guest room environment, daily necessities, restaurant cuisine, to the overall atmosphere of the hotel, we hope to create a warm and comfortable classic Ritz-Carlton stay experience for you and all your guests. The Ladies and Gentlemen's mission is to make The Ritz-Carlton a place where guests are genuinely cared for and treated with comfort. Your feedback is a testament to their efforts, and I will share your praise with the ladies and gentlemen. Your praise is the driving force for our continuous growth. Thank you again for sharing your stay experience with more users. We look forward to your visit again and creating more thoughtful and warm Ritz-Carlton moments for you! The Ritz-Carlton, Chengdu Lena Lei Marketing Communications Manager

Response from Property: Dear guests, I am very happy to receive your sincere evaluation of our hotel. It is a pleasure to see that our gentlemen and ladies can provide guests with thoughtful and considerate service, which is exactly what we have always emphasized and pursued. The hotel is located in the center of Chengdu city and Chengdu Cultural Center, with a superior geographical location. It is about 5 minutes' drive from Chengdu Museum and Sichuan Grand Theater; about 10 minutes' drive from Chunxi Road, Chengdu IFS International Financial Center and Taikoo Li; about 15 minutes' drive from Kuanzhai Alley, Wenshu Temple, 339 Tianfu Panda Tower and Jiuyan Bridge; 500 meters away from Luomashi Metro Station, and 30 minutes' drive from Chengdu Shuangliu Airport and Chengdu East Railway Station. The hotel provides free bicycle service for guests to explore the beauty of the city. Thank you again for sharing your stay experience with more users. We look forward to your visit again and creating more thoughtful and warm Ritz-Carlton moments for you! The Ritz-Carlton, Chengdu Lena Lei Marketing Communications Manager

Response from Property: 尊敬的賓客，很開心在此收穫您用心給予酒店的滿分評價，感謝您對我們同事Lucia的誇讚。成都富力麗思卡爾頓酒店連續6年榮膺《福布斯旅遊指南》五星酒店，擁有2025年成都米其林指南入選餐廳：麗軒中餐廳。為了讓客人感受到獨具成都氣息的生活方式，在傳承麗思卡爾頓“紳士淑女”服務的同時，從產品設計，美食體驗、服務特色等方面，用摩登現代方式詮釋獨具成都特色茶文化。酒店為入住客人提供免費自行車服務，一“騎”探索城市的美好，我們期待您再次到訪，為您締造更多細緻温情的麗思卡爾頓時刻！成都富力麗思卡爾頓酒店 Lena Lei 市場傳訊經理

Response from Property: Dear valued guest, thank you for choosing The Ritz-Carlton, Chengdu and spending your valuable time commenting on us. As the quality leader here, I appreciate your highly compliment on our breakfast food quality and overall service. I will share your comments to our ladies to encourage them and recognize them in our daily sharing meeting. Regarding the welcome drink, we actually do offer welcome drinks for guests upon arrival. We are sorry that we didn't serve you with our special local tea as welcome drink. This is not our standard service. We will make sure to avoid the similar cases from happening in the future. Thank you again for your trust on us. Let us stay with you! Quality Manager Crystal Guo

Response from Property: 尊敬的客人，您好！非常感謝您花費寶貴時間向我們分享您的入住體驗。首先非常感謝您對我們的服務的認可，我們也將繼續保持，為每一位客人提供舒適便捷的服務。關於您提及的遺留物品的建議，我們也向相關部門進行了反饋，我們一直致力於預見並超越客人的期望，您的反饋是我們進步的基石，我們將再接再勵，將麗思卡爾頓傳奇服務延續下去！再次感謝您的支持和信任，祝您和家人闔家幸福，生活愉快！質量經理 Crystal

Response from Property: 尊敬的賓客，很開心在此收穫您用心給予酒店的滿分評價。很高興看到我們的紳士淑女們能給客人帶來體貼周到的服務，這正是我們一直強調並追求的。酒店坐落於成都市區中心及成都文化中心，地理位置優越，距離成都博物館及四川大劇院約5分鐘車程；距離春熙路、成都IFS國際金融中心及太古里約10分鐘車程；距離寬窄巷子、文殊院、339天府熊貓塔、九眼橋約15分鐘車程；距離騾馬市地鐵站500米，距離成都雙流機場、成都東客站30分鐘車程。酒店為入住客人提供免費自行車服務，一“騎”探索城市的美好。再次感謝您將此次入住體驗分享給更多的用户，我們期待您再次到訪，為您締造更多細緻温情的麗思卡爾頓時刻！成都富力麗思卡爾頓酒店 Lena Lei 市場傳訊經理

Response from Property: 尊敬的賓客，很開心在此收穫您用心給予酒店的滿分評價。成都富力麗思卡爾頓酒店連續6年榮膺《福布斯旅遊指南》五星酒店，擁有2025年成都米其林指南入選餐廳：麗軒中餐廳。為了讓客人感受到獨具成都氣息的生活方式，在傳承麗思卡爾頓“紳士淑女”服務的同時，從產品設計，美食體驗、服務特色等方面，用摩登現代方式詮釋獨具成都特色茶文化。酒店為入住客人提供免費自行車服務，一“騎”探索城市的美好，我們期待您再次到訪，為您締造更多細緻温情的麗思卡爾頓時刻！成都富力麗思卡爾頓酒店 Lena Lei 市場傳訊經理

Response from Property: 尊敬的賓客，很開心在此收穫您用心給予酒店的滿分評價。很高興看到我們的紳士淑女們能給客人帶來體貼周到的服務，這正是我們一直強調並追求的。酒店坐落於成都市區中心及成都文化中心，地理位置優越，距離成都博物館及四川大劇院約5分鐘車程；距離春熙路、成都IFS國際金融中心及太古里約10分鐘車程；距離寬窄巷子、文殊院、339天府熊貓塔、九眼橋約15分鐘車程；距離騾馬市地鐵站500米，距離成都雙流機場、成都東客站30分鐘車程。酒店為入住客人提供免費自行車服務，一“騎”探索城市的美好。再次感謝您將此次入住體驗分享給更多的用户，我們期待您再次到訪，為您締造更多細緻温情的麗思卡爾頓時刻！成都富力麗思卡爾頓酒店 Lena Lei 市場傳訊經理

Response from Property: Dear guest, thank you very much for staying at The Ritz-Carlton, Chengdu. Thank you for your compliments to our colleagues Damon and Rachel. It is our great honor to receive your sincere affirmation! From the hotel's location and surroundings, guest room environment, daily necessities, restaurant cuisine, to the overall atmosphere of the hotel, we hope to create a warm and comfortable classic Ritz-Carlton stay experience for you and all your guests. The Executive Lounge is a classic representative of The Ritz-Carlton. Guests who enjoy executive treatment can enjoy exquisite dining in this "hotel within a hotel" at five times a day: breakfast, light lunch, afternoon tea, cocktails and snacks in the evening, and liqueurs and desserts in the evening, enjoying comfort and convenience. Thank you very much for your praise for the ladies of the hotel and your affirmation of the hotel's brand and services. It is an honor for the hotel and also an encouragement and spur to the hotel team members. We will work harder to bring you and your guests the classic Ritz-Carlton service with more attention to detail and high quality. We sincerely look forward to your visit again. When you come, you may as well slow down and experience the classic "gentlemen and ladies" service inherited by the Ritz-Carlton brand while exploring the slow life in the Capital of Abundance! The Ritz-Carlton, Chengdu Lena Lei Marketing Communications Manager

Response from Property: 尊敬的賓客，非常感謝您入住成都富力麗思卡爾頓酒店，能得到您的由衷肯定是我們莫大的榮幸！從酒店地理位置及周邊、客房環境、起居用品、餐廳美饌，再到酒店整體氛圍，我們希望為您及所有賓客打造温馨舒適的經典麗思卡爾頓入住體驗。行政酒廊是麗思卡爾頓的經典代表之作，享有行政待遇的賓客可在“酒店中的酒店”尊享每日五個時段精緻餐飲：早餐、午間簡餐、下午茶，傍晚時段的雞尾酒和佐酒小點、晚間甜酒和甜品，盡享舒適與便捷。非常感謝您對酒店淑女們給予的讚美，以及對酒店的品牌和服務的肯定，這是酒店的榮幸也是對酒店團隊成員的鼓舞與鞭策。我們會更加努力為您及賓客帶來更加關注細節、高品質的經典麗思卡爾頓服務，在此我們真切期待您的再次光臨，屆時不妨放慢腳步，在探尋天府之都慢生活的同時，感受麗思卡爾頓品牌傳承的“紳士淑女”經典服務！成都富力麗思卡爾頓酒店 Lena Lei 市場傳訊經理

Response from Property: Dear guests, I am very happy to receive your full score evaluation for our hotel. The Ritz-Carlton, Chengdu has been awarded a Forbes Travel Guide Five-Star Hotel for five consecutive years and has a restaurant selected for the 2025 Chengdu Michelin Guide: Li Xuan Chinese Restaurant. In order to let guests experience the unique Chengdu lifestyle, while inheriting the Ritz-Carlton "Gentlemen and Ladies" service, we interpret the unique Chengdu tea culture in a modern way from product design, food experience, service features and other aspects. The hotel now launches an exclusive customized Snake Year postcard writing activity. You can handwrite the postcard in the lobby on the first floor, and we will mail it to you. We hope that this postcard will be like the spring breeze, penetrate the severe winter frost, and convey holiday wishes. Thank you again for sharing your stay experience with more users. We look forward to your visit again and creating more thoughtful and warm Ritz-Carlton moments for you! The Ritz-Carlton, Chengdu Lena Lei Marketing Communications Manager

Response from Property: Dear Guest, We are delighted to receive a perfect rating from you. From the hotel's location and surroundings, to the room environment, to the amenities, to the restaurants, to the overall ambience of the hotel, we hope to create a warm and comfortable stay at the classic Ritz-Carlton for you and all our guests. The hotel is conveniently located in the city center, 500 meters away from Luo Ma Shi Metro Station and half an hour driving from Chengdu Shuangliu Airport and Chengdu East Railway Station. Thank you again for sharing this experience with more users, and we look forward to welcoming you back for more Ritz-Carlton moments! Lena Lei, Marketing Communications Manager