Premier Inn London Tolworth

Room was clean and very good value for money. Service in the bar area was very good.

I travelled alone with my 2 year old and stayed here for 3 nights the staff were absolutely amazing especially thr gentlemen on housekeeping who recommended going to crystal park to see the dinosaurs for my little boy he loved it! Everyone made us feel so welcome and always got us a high chair and sat us close to breakfast buffet so I could always see my little boy when I was getting food. Thanks to Sangara and the lady (sorry didn't catch your name) who checked us in and helped with breakfast evey day

Much improved! I’ve stayed here many times for work and in all honesty, it’s never been great however on this occasion, there was an improvement. Check in was straight forward and the room clean, what was nice was the warm welcome from Sangarapillai at breakfast, very welcoming and pleasant first thing in the morning and he was very attentive throughout breakfast. Fantastic service from him and much better than the usual rubbish - service like this makes the stay much more enjoyable thank you!

Clean room on the 7th floor. Quiet which I really needed. Professional team with a smile especially Mr. Sangarapillai in the restaurant. Always helpful and friendly to talk to. Will stay again.

An excellent stay all round. Breakfast service was particularly impressive with a warm welcome and nothing was too much trouble. Great service from Sangarapillai and everyone at the hotel. I will make this hotel my first choice if I need one in this area in future.

Having paid extra for their flex rate I paid for our stay in cash. However they also charged my debit card. A week later and still no refund. I’ve paid £152 for a £76 stay! I’ve rung their contact number over 18 times but no one answers the phone. I’ve been back twice and promised a refund yet still nothing.

This Premier Inn is excellently placed for the South Western Railway branch line Waterloo to Chessington South and quite handy for the London-Portsmouth A3. The rail link was very useful for visiting friends in the south London suburbs. But first, check-in was a little difficult because I and another guest arriving around the same time in the middle of Saturday afternoon couldn't raise Reception using the buzzer from the underground car park - so I had no option but to walk round the drive-in spiral ramp... Quite a queue to check in at around 4pm, but once all that was done otherwise from then on, the hotel was excellent. Had to remember (or discover) that the room was fitted with a master electrical cut-out which you operate by pushing the room key into a not-immediately-obvious slot on the wall - as I had thoughts initially that the bulb in the bathroom light might have just blown. The room was clean and warm, and seemed pretty sound-proofed (I wasn't aware of hearing any noise of other guests in adjacent rooms, or in the corridor). The wave-and-scan button at the inner door, to get back into the hotel at 11.30pm or so, worked smoothly (phew). The breakfast in the morning, a full English for £10.98, was self-serve and very copious. A small tip for future guests coming to Tolworth by car - the underground parking requires you to scan a parking voucher with a QR code on it, to start the payment process for a segment of 24 hours. DON'T pick up a QR code voucher at Reception until you really are just about to pay your parking fee at the machine in the basement, and leave. If you pick up a parking voucher the day before, then more than likely when you try to scan it the machine will do a "computer says no" (Voucher Has Been Used). I had to go back up to Reception, advise that my voucher wasn't working, and be issued with a freshly-printed (?minted) one.