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The staff was incredibly friendly, helpful, and checked me in early from my morning flight. They are also arranged a cab for my early 6am flight out. The room was spacious but felt like a lived in apartment. The gym was functional and the basketball court was fun but covered in sand. The hotel location was close enough to the beach madness without feeling like you were always in the holiday mess of tourists shops and stuff.

I'm very satisfied with the hotel. I like ocean view and balcony. Before I checked out, the attendant told me my 200AUD deposit will refund to my bank account in 10 business days. Now I'm waiting that money. 我很喜欢酒店的环境，订的是海景房，确实能看到海景，晚上还能听到海浪。登记入住很快，需要200澳币非现金押金，将会在离开酒店后十个工作日返还回账户。房间内设备齐全，提供各种餐具可以自己做饭，提供冰箱。不过如果需要洗衣烘衣需要支付一定的费用。Wifi一般般，网有点卡，但是我的侧重点在看海景，所以无伤大雅。 目前仍然在等待押金的退回。具体海景可以参考我发的图，我住在18楼。

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.

Awesome hotel, best in gold coast in terms of facilities. Recommend to anyone who wants a luxury stay.

Great stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.

Top location, convenient to go anywhere! My room faces west, mainly looking at the lake view, beautiful! The sea view can also be seen from the balcony. There is no intrusion of the crazy sea breeze, you can play leisurely on the balcony! Although the room equipment is old but very clean; The supplies provided were relatively small, but they were sufficient. It must be complained that the resort has a sea view coast, and there are bars nearby. Young people are crazy to play. In the middle of the night, they are revelling downstairs, especially on weekends, basically screaming all night... I used earplugs and it was difficult to sleep. The sound insulation of the hotel windows is too bad.

The hotel is within 10 minutes walk from the coastal beach. We booked the two-bedroom and one-washroom and gave the 27th floor of the tower3. Every room and living room can see the sea view, which is very good. Downstairs is the supermarket, there are many restaurants nearby, and the bus stop is just across the road from the hotel. It is very convenient. Kitchen utensils are readily available and it is convenient to cook for yourself. The only downside is that the toilet is not well ventilated.

The apartment is fully equipped with laundry facilities, cooking utensils and tableware, and even plastic wrap and baking paper. Free parking is provided and you can directly reach the beach, which is very suitable for personal travel. It takes 15 minutes to walk to the core scenic area, and less than 5 minutes to the train station, which is very convenient.

It was a cozy place to stay in. Room is clean and spacious even if you have lots of luggages. Loved the mini kitchen/dining, very aesthetic. Although the sink is quite small, especially if you're washing the utensils but, still manageable 😉. Tram station is just a few steps away, going to and from to other places is not an issue.