The unreliability of Indonesians is fully reflected in this hotel. I booked 2 nights, but there were a few days in between. As a result, when I checked in for the first time, I arrived at the hotel at 3 am and was told that they didn't have a holiday and didn't receive my reservation. I called Ctrip customer service and the front desk found it again, but it took more than half an hour to complete the process. It was 4 am when I lay down on the bed. The second time I checked in, they said that I had only booked but not paid, and I needed to pay. I took the order and it was clearly prepaid, so I went to Ctrip customer service again. It turned out that it was because the hotel didn't know how to operate the bank card provided by Ctrip, which led to the hotel not deducting it? ! I was really impressed. I checked in twice and had three front desks, but no one understood. Fortunately, Ctrip customer service was very, very timely. Although I got angry with the customer service twice, I felt that it was mainly because Indonesians were unreliable. I was impressed.
Excellent
73 reviews
4.5/5
Price from
£21
per night
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The location of the hotel is good, and there are also some supporting facilities around, which can meet the needs of shopping and dining. But the hotel design is not reasonable enough, the building is not high, but it is too long, the distance from the front desk to the room is too long. The service staff is nice and welcoming. Breakfast is average, few varieties and high price. Although the net red swimming pool has a good view, it is a pity that the water in the pool is not convenient.
The hotel is very good, the service is enthusiastic, and I went for business activities. The location is very good. It is very convenient to go to shopping malls, piers, seaside and Durian Street.
Hygiene: ok
Environment: There are night market vendors nearby, but I didn't have time to go shopping
Service: ok
Facilities: The facilities are normal and acceptable. I chose this place on a business trip. I was in a hurry and didn't have time to go around.
Nice to stay here and is coming back again in early December. All the staffs were very friendly and respectful, always showing their big smiles. Location is within walking distance for solo traveller like me. Small money for small room for sure but is tidy & clean, (always provided me with an old towels) bed is comfortable, restaurant setting and breakfast is good (to me), but haven't tried their lunch and dinner yet. Should anybody wanna visit Manado please do not hesitate to consider this place for location, convenience, comfortable and most importantly is safety as a tourist. This is only my personal point of view ok.
1. Since the day before yesterday, there has been a problem with the use of the card in the room. You need to go to the lobby to swipe it many times before you can use it. It's very troublesome to go up and down, but you didn't notice.
2. Yesterday's room card continued to have this problem, from the 3rd floor to the 15th floor to cycle three times to swipe the card.Very poor experience.
3. There wasn't any cleaning of the room today, but I'm sure someone entered the room. And I didn't do anything.
4. When we returned to the hotel at 18:00 this afternoon, the key card continued not to work. The two of us cycled four times from the 3rd floor to the 15th floor, and the key card still did not work until the engineer came to change the battery. During this time, we had just returned from a dive and needed to use the room with our luggage, fatigue and wet clothes, but it took 45 minutes to get into the room. Our experience was very poor.
Big room with nice view.cleaning of Room and utilities need to improve .There is a dirty and disgusting swimming pool.
Breakfast food is okay ,staff don't care about the messy and dirty table.
Excellent
78 reviews
4.4/5
Price from
£21
per night
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JJosi22The accommodation was really nice and beautifully decorated, with a lovely private area on the balcony. The location was perfect – we could reach many places quickly with a rented bike, and renting one nearby was easy. The receptionists were very friendly and helpful.
The bed was really comfortable, and the air conditioning worked great, making the stay even more enjoyable. There were a few small things, like no soap, only one towel for two people, and the water getting cold quickly, but these were just minor details. Once we mentioned them to the reception, they were quickly resolved.
Overall, it was a great stay, the price was absolutely fair, and I would definitely come back. Thank you for everything!
华华Help a friend, friends feel pretty good, hotel service is OK, breakfast is also good, traffic is relatively convenient, the surrounding environment is worth the price, will stay in this hotel in the future
RRifkiThe staff is very friendly.. initially entered the wrong room, but the staff was very helpful and quickly moved me to the room according to my order.. the room was clean, the bathroom was clean, the AC was cold, the hot water was working.. unfortunately there was no cupboard to put clothes in, other than that's great
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What is the average cost of a hotel in Sario?
For hotels in Sario, the average price on weekdays is £24, the average price on weekends (Friday–Saturday) is £25.