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The hotel facilities are relatively old, the furniture in the room is too dark, it's frightening, and it's depressing to walk into the room. The location of the hotel is relatively remote, 5 kilometers away from the shopping mall, which is inconvenient.

Good side: 1) Strategic location for food and meeting customers near Bukit Mertajam. 2) Price lower than Citadines (same building) 3) Got washing machine. Neutral side: Self check in Bad side: 1) Found fire ants (got bitten and caused bad inflammation) every days. 2) Reported the fire ants but nothing was don't for 2 days (stayed 5D4N) till I ask for solution. 3) Service is bad, didn't even apologise after I tell them the problem and also reminded them that they didn't 'courtesily apologise'. 4) The gym is just an old gym rack which is spoilt and few treadmill. Conclusion, won't go again unless they change their behaviour.

Nice location and nice food as well around the road. Definitely will book again. Thank you!

Hotel location not far from town.Water dispenser at room floor.Room with basic amenities like tooth brush +toothpaste,body wash shampoo, slippers,instant coffee,mini fridge,cabinet with hangers.Check in to pay Rm50 deposit .Beside got 7-11,mini mart.My suggestion to hotel management it would be very Convenient if hotel lobby pantry have microwave oven for guest since no restaurant,coffee shop around.

Nice modern business hotel in a convenient location in the Iconic City area, with lots of dining options. Comfortable room size for 1 or 2 persons. However, if room is shared with colleague, then it may not be very convenient as the washing sink is located outside of the bathroom, next to a low counter with the kettle and cups. To improve - provide floor mat at the sink area as the floor might get wet when guest uses the sink.

Overall the apartment is cozy. We loved the stay. The swimming pool is very basic type just meant for kids. There is a table tennis and a simple gym for guests. The apartment is clean. However after the next day os our stay, my wife's eyes was bitten by some bugs which we found at the master bedroom. Her face and eyes got swollen badly. I search online and found out that these bugs are very poisonous. I know the hotel management can't control the bugs from flying into the unit. But we as guests shouldn't suffer this kind of painful experience too. The management has yet revert me of what action should I take now.. I am writing this review so that all guests should always check their unit for these flying bugs. Other than that, this apartment is a good choice to stay. Staff are helpful and friendly too.

Clean and new hotel. However the mattress and pillow made our body sore. It wasn't comfortable. Such a shame for IHG standards.

Good location. Good customer service and front desk. Room was slightly under maintenance with empty shower gel which was surprising. Slight dusty. Slight smelly hence need some spray and fabreeze.

One of my favourite hotels in Penang, I come here at least once a quarter. They provide good quality accommodation. Hotels' rooms are clean and comfortable, and breakfast has several choices. I had stated in this hotel many times, but this time, there were no welcome back snacks, and they arranged for me to stay a lower floor room. (Previously always at higher floor rooms, which has a better view and privacy)

The whole is clean and the waiter is friendly. But the toilet is not separated from wet and dry, and some rooms are allowed to smoke, so there is some smoke. There is a food court nearby, and there is a stall of chicken rice that is delicious.