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The hotel has very friendly staff, there is an option to rent hiking and skiing equipment, the rooms have their own bathrooms, and some basic kitchen things, such as plates, are provided in the rooms. An option of a whirlpool is also nice. Just be careful that the views from the rooms on the pictures only applies to the rooms on the side down from the hill. The side up to the hill, such as where we had our room, faces a parking lot with facility's background. I visited the place in December and at that time, there was no vegetable at breakfast buffet, just some canned fruit. I would have very much appreciated some veggies. Other than that, you are close to the national park with a lot of hiking trail options around, especially if you have a car.

No staff on site. We were the only people staying and it felt unsafe. Doors to the building were unlocked and open to anyone to enter. The contact 'Mike' was in the Philippines, and was unhelpful. We were given the wrong room. Booked a family room for 5 with a bunk bed, double bed and a single. The single bed was a bunk on top of the double. Not suitable for our friend over 6ft tall. Mike said that was the right room. We initially wanted the family room with ensuite but were told that wasn't available (weird, since no one else was there). Room wasn't clean, there was an m&m on the floor. Female bathrooms had chopped hair in the sinks. People came in as 'cleaners' when we popped to the shops for 10 minutes. Apparently stayed in the house behind the lodge and felt like they waited for us to leave before coming inside. Sneaky and rude - didn't introduce themselves earlier when we were at the lodge all afternoon. They appeared to be tourists, probably working illegally. The lodge was 15degrees the entire time. We were cold from the walk and messaged Mike saying we were cold and asked for some wood for the fire. He said fire doesn't work and 15 degrees was a 'good temperature', the central heating kicked in only when the temp dropped below 13 degrees. Didn't help us further. It was warmer outside. There were no extra blankets offered. Spa wasn't working and probably hasn't for ages. Showers were hot and kitchen appliances worked fine - the only positives really. Overall, a poor stay.

Slightly awkward check in but is incredibly convenient and a great price

after being informed our other accomdation was closing down, we were lucky to discover here & book a one night stay. the room was fabulous, at the front of building, with a balcoy looking out to the mountains. everything was clean, comfortable & cozy. A good nights sleep, we were not bothered by road noise. A basic breakfast was left for us in the upstairs kitchen, that was enough to start our day, plenty of tea/coffee available. There are 2 eating places a short drive away, but only one was open on our stay, which was understandably, crazy busy. Thank you.

The current rating of this hotel is too low, and it seems that the data has not been refreshed. In fact, the hotel is very good. If you stay for two nights, the cleanliness is the best among all the hotels I have stayed in. The food in the restaurant is very, very delicious. I highly recommend it if you go to Tongariro. You don’t have to worry about running out of food! Moreover, this hotel can pick up and drop off the mountain climbing shuttle bus, and the facilities are also very complete! The only drawback may be that the room is a bit small, but the service, facilities and restaurant are enough to give it full marks! ! ! Highly recommended~~

Neat place to stay. The king pods have everything you could need and the bath outside - what a bonus after a four day tramp. Soaking in hot bubbles bliss. Great staff. Very accommodating staff, super friendly and happy to go the extra mile to make your stay easy peasy lemon squeezy!!

The Tongariro hut should have a purpose, that is to climb the Tongariro volcano! We stayed for two nights in order to climb the mountain early in the morning. We were lucky that the weather was very good the next day. After walking 20 kilometers, we went back to the hotel to rest and cook at 3 or 4 pm. The room was large and the bed was very comfortable. Super recommended! ! !