Best Hotels in Covina, United States

This hotel is awful, do not book this hotel, especially for families. We booked this hotel for 4 nights for a baseball tournament. We decided last minute to leave a night early, so I booked an extra night on a separate reservation. We pulled in at 1:30 in the morning, the security guard on an ATV had all entrances blocked and wouldn't let us pull in until we explained that we were checking in for the first time. I went into lobby, and no one was to be found. I waited over 30 mins for the front desk employee to come back. In those 30 mins, I witnessed 3 other guests roaming the property for no apparent reason. One woman came down half-dressed to dig through the ashtrays on the garbage can and smoke the cigarettes left behind. When the employee came back, he reeked of *********. We finally got to our room about 2:15AM and tried to fall asleep. Unfortunately, the person above us paced from about 2:45-7:00AM and we could hear the sliding door to the balcony open and shut every 10 mins. The next morning, we left rather early to run some errands, but when we came back to the hotel around 3:00pm and parked on the side of the hotel where our room was, we noticed a man passed out on one of the balconies. These are not normal balconies; they are Juliet Balconies...so no physical room to sit. This man had wedged himself between the door and the railing and was not moving. We also noticed other random rooms that had house plants on the balconies. We decided to take the kids to the pool, upon walking the halls, we noticed strange men walking through the property and meeting in the corners of the halls. After about 15 mins in the pool, we noticed a woman in a room on the bottom floor next to the pool gate, walk out, escort a man back to her room, escort him out about 30 mins later and then bring back a second man for 30 mins, and then escort him out. It was very clear that she was a **********. We started to get more and more uneasy. It became evident that many of the people at the pool lived at the hotel full time. We then watched what looked like homeless men circle the pool and look in the windows of the hotel rooms. We decided to get out and go report our concerns to the lobby. There was not a manager working at the time, so we asked the front desk to call the manager. They refused but sent an email detailing our concerns. We asked for a refund of the 4-might reservation because we wanted to leave. Our kids did not feel comfortable and were scared and quite frankly, the illegal activities taking place at this hotel made my husband and I uncomfortable. They refused to refund and refused to let us speak to a manager. Still to this day, I have received no phone call and it has been two weeks. Davis the sales manager was completely rude, condescending, called us liars and was very patronizing. This place is the absolute worst. When we moved hotels, the front desk of our new hotel confirmed that the Vanllee receives governmen

A stay at Industry Inn & Suites places you in the heart of La Puente, within a 5-minute drive of Kaiser Permanente - Baldwin Park Medical Center and La Puente City Park. This motel is 10.3 mi (16.6 km) from Santa Anita Park and 13 mi (21 km) from Commerce Casino.Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.Featured amenities include a 24-hour front desk, ATM/banking services, and a vending machine. Free self parking is available onsite.Make yourself at home in one of the 44 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with shower/tub combinations are provided. Conveniences include blackout drapes/curtains, housekeeping is provided daily, and irons/ironing boards can be requested.

Complete facilities, sufficient parking spaces, good surrounding environment

The service is very good, the service is very attentive, the room is relatively clean, you can book it next time. The service is very good, the attitude is good, and the breakfast is very satisfactory. Will book next time. convenient transportation

Very fond of a hotel, the service staff is very enthusiastic, there is a handsome guy at the front desk, and a beautiful girl is very beautiful. Very satisfied with the breakfast, there are coffee and muffins.

The room I had was a suite. I was happy with the set up of the wheelchair accessible bathroom with a tub. There was a shower chair available if needed. I had breakfast in the restaurant twice. It was alright. I would definitely stay here again. Someone made the reservation on my behalf, and, in turns out, they made the reservation for one day fewer than it was supposed to be. The Sheraton Fairplex was completely booked, so I had to move to a different hotel. None of this was the fault of the hotel. It was nice that they allowed me to stay in the room until 4:00, so that I had time to find a different hotel.

an average hotel with moderate facility hardware plus limited customer service

The hotel is on the hill. The accommodation environment is first-class, the scenery is pleasant, the food tastes super good, and there is luggage storage service for hotel guests. It is also very convenient to go out and take an Uber.

Basic amenities are what you’ll get and what you should expect; don’t think you’ll get anymore than that. We literally saw an arrest happen right outside our windows one morning.

We stayed 7 days so we were able to assess over the long term. Check-in was a breeze and each of the front-desk staff was polite and friendly. They were helpful and accommodating no matter the reason for the encounter, including a successful dry cleaning job overnight. The hotel lobby, breakfast room and lobby were homey and clean. The room was more than comfortable and spacious. It was clean and well kept. The bed was comfortable. The air conditioner was upgraded and QUIET—imagine that!!! You are able to control its functions also! Such a concept!!! Laundry facilities, although expensive at $4 per 30 minute wash and $4 per 45 minute dry worked as expected and completely dried clothes in one 45 minute drying session. One suggestion is that the washer needs to have the rubber around the front door sanitized once a week by housekeeping or other such service. This would eliminate the odor in the washer. I used a 99% sanitizer in the washer for each load, which worked adequately. The housekeeping staff was also exemplary. They were accommodating to my every request and went out of their way to make sure adequate supplies were placed into the room without being asked. They were respectful of sleeping hours but seemed to always be nearby whenever I needed something, whether it be extra or clean towels or an unexpected bed change. Thank you Ayres, We will certainly be back during our next visit to California.