To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities7.8
Service8.7
Cleanliness8.0
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All reviews(50)
Positive reviews(46)
Reviews with photos/video(12)
Friendly staff(25)
Awesome stay(15)
Awesome rooms(15)
Convenient location(10)
Great value for money(9)
Tasty food(4)
Negative reviews(4)
limwee ming
Family Suite
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Jan 20, 2025
It's a family operated hotel. The bosses are friendly and sincere. They provide transport to and fro the Xiling snow mountain entrance. The rooms are old but cosy with electrical thermal mattress. Hot water shower was available 24/7. There is a restaurant at level 1. There are also nice food in the neighbourhood. Some of the restaurant nearby serve fresh Salmon at reasonable price.
Response from Property: Every good review touches our store, and we will cherish it even more! Thank you for your valuable suggestions. We will work harder to provide a platform for high-quality services so that you can shop with confidence.
Nur.Ana
Family Friendly Room (Floor Heating)
Stayed in Nov 2024
Family
7 review
9.5/10
Amazing
Posted on Dec 18, 2024
Friendly & handsome owners (two young chap)
Room is big & spacious with all necessary toiletries, heater was provided in room & bed.
They provide free shuttle trip to the entrance of tix booth. (10mins walk from hotel)
Food was reasonable pricing & delicious but very big portion (2pax portion for 1pax price) - I have to remind them to cook lesser.
Breakfast at 10rmb/pax (unlimited)
Will definitely recommend to families n friends to support them.
Response from Property: Every good review touches our store, and we will cherish it even more! Thank you for your valuable suggestions. We will work harder to provide a platform for high-quality services so that you can shop with confidence.
Katty
Themed Room - With View (Tatami) (Floor Heating)
Stayed in Dec 2024
Family
2 review
9.5/10
Amazing
Posted on Jan 14, 2025
Very friendly hostel owner, can pick up and drop of to the xiling snow mountain entrance for free. Service very good. Room is spacious. The owner saw us 3 people booking 1 king. They help us upgrade free of charge to 1 single and 1 queen room. Toilet spacious. Hotel owner got mini market and restaurant at lobby. So if tired can eat or buy anything at lobby. Provided lift ya.
Response from Property: Every good review touches our store, and we will cherish it even more! Thank you for your valuable suggestions. We will work harder to provide a platform for high-quality services so that you can shop with confidence.
Jess
Family Suite
Stayed in Nov 2024
Family
2 review
4.0/10
Posted on Dec 21, 2024
The hotel is old and not very clean. However, it very near to Xiling Mountain. And the hotel provides transport to send us to Xiling Mountain bus station.
Response from Property: Dear guest, hello. The hotel is very close to Xiling Snow Mountain and provides free shuttle buses from the hotel to Xiling Snow Mountain. However, some room types in the hotel were renovated in 2016 and the facilities are slightly inferior. Next time, you can book a bathtub room type that will be renovated in 2023 It will definitely satisfy you
Noriza13
Cozy Panorama Suite (Floor Heating)
Stayed in Nov 2024
Family
6 review
8.0/10
Very Good
Posted on Dec 16, 2024
Hotel ok. Owner pick us up and send us to the scenic area to buy tickets to go up the mountain.
No floor heating as mention on trip.com.
Should provide soap and shampoo with better quality.
Bathroom and room not so clean. Lots of trash behind sofas and water dispenser.
Response from Property: Every good review touches our store, and we will cherish it even more! Thank you for your valuable suggestions. We will work harder to provide a platform for high-quality services so that you can shop with confidence.
NuchinBee
Family Friendly Room (Bathtub)
Stayed in Feb 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on Mar 17, 2025
Loyal room, spacious bed, good service, there is a pat machine to warm the bed and there is also a heater. Overall very good.
Original TextTranslated by Google
Response from Property: Every good review touches our store, and we will cherish it even more! Thank you for your valuable suggestions. We will work harder to provide a platform for high-quality services so that you can shop with confidence.
Nuunam
Family Friendly Room (Bathtub)
Stayed in Nov 2024
Family
8 review
7.5/10
Posted on Dec 28, 2024
The location is not on the top of the mountain, but there is a shuttle service to the cable car. The service is good and the price is not expensive. The room I booked has a hot tub. The equipment is incomplete. There is no foot mat. The bed is hard and makes my back hurt. But the floor is warm. Is there a heater?
Original TextTranslated by Google
Response from Property: Hello dear guests, you have booked a floor-heated room. The floor-heated room is heated by the ground. It is very warm in the room. No other heaters are used. The bed is hard because of the way China protects the spine. You can ask the Chinese one. Chinese medicine
Guest User
Boutique Parent-child Room
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 4, 2025
I am very satisfied with the service attitude. The food tastes good and the quantity is very sufficient. I am quite satisfied.
Original TextTranslated by Google
Response from Property: 每次的好評都讓小店感動,小店會更加珍惜!也感謝親給小店提出寶貴的建議,小店會更加努力提供一個優質服務的平台,讓您購得放心好了
Guest User
Boutique Room (Floor Heating)
Stayed in Dec 2024
Family
4 review
10.0/10
Outstanding
Posted on Jan 4, 2025
For a hotel one kilometer away from the scenic spot, the price/performance ratio is good, the boss is very nice, and the floor heating effect is relatively good
Original TextTranslated by Google
Response from Property: The store is touched by every good review and will cherish it even more! Thank you very much for your valuable suggestions. The store will work harder to provide a high-quality service platform so that you can buy with confidence.
Guest User
Boutique Room (Floor Heating)
Stayed in Nov 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Dec 15, 2024
It is very close to the scenic spot, the boss is very nice, the price is favorable, and the things inside are also cheap
Original TextTranslated by Google
Response from Property: The store is touched by every good review and will cherish it even more! Thank you very much for your valuable suggestions. The store will work harder to provide a high-quality service platform so that you can buy with confidence.
Dongguanyangguang886
Cozy Panorama Suite (Floor Heating)
Stayed in Dec 2024
Family
40 review
7.0/10
Posted on Jan 17, 2025
The service attitude is very good, but the setting and hygiene need to be improved.
Original TextTranslated by Google
Response from Property: Every good review touches our store, and we will cherish it even more! Thank you for your valuable suggestions. We will work harder to provide a platform for high-quality services so that you can shop with confidence.
Guest User
Family Friendly Room (Floor Heating)
Stayed in Jan 2024
Family
7 review
8.0/10
Very Good
Posted on Feb 19, 2024
It is estimated that during the Spring Festival, the house price is slightly higher, but still acceptable. The room is generally okay, relatively clean and tidy. The floor heating can reach 22℃, so it won't be cold at night. The boss was very nice and enthusiastic. After getting off the bus, he took the initiative to help with the luggage and answered all my questions. The price of the self-owned restaurant is also acceptable, the quantity is OK, and the taste is home-cooked. The three of us ordered fish-flavored shredded pork, kung pao pork, shredded potatoes, and seaweed and egg drop soup for 115. Pick up and drop off at the gate of the scenic spot on the next day👍
Original TextTranslated by Google
Response from Property: The store is touched by every good review and will cherish it even more! Thank you very much for your valuable suggestions. The store will work harder to provide a high-quality service platform so that you can buy with confidence.
Guest User
Themed Room - With View (Tatami) (Floor Heating)
Stayed in Jan 2024
Family
12 review
10.0/10
Outstanding
Posted on Feb 10, 2024
The boss was very nice and provided free pick-up and drop-off. We, a family of four, were directly moved to a twin room. We lay on the bed and looked at the snowy scenery outside the floor-to-ceiling windows. It was very nice. We will choose this hotel again in the future.
Original TextTranslated by Google
Response from Property: The store is touched by every good review and will cherish it even more! Thank you very much for your valuable suggestions. The store will work harder to provide a high-quality service platform so that you can buy with confidence.
Guest User
Cozy Panorama Suite (Floor Heating)
Stayed in Dec 2023
Family
2 review
10.0/10
Outstanding
Posted on Jan 29, 2024
The boss is very nice and provides free pick-up and drop-off. It's good for what you use. And the room was very warm, so I didn't get cold when I slept at night. Breakfast is free for children and cheaper for adults.
Original TextTranslated by Google
Response from Property: The store is touched by every good review and will cherish it even more! Thank you very much for your valuable suggestions. The store will work harder to provide a high-quality service platform so that you can buy with confidence.
Guest User
Cozy Room - With View (Floor Heating)
Stayed in Dec 2023
Family
2 review
10.0/10
Outstanding
Posted on Jan 24, 2024
The room is spacious and bright, with great floor heating and plenty of hot water. You can see the snow outside the window while lying on the bed. The boss is very enthusiastic and provides free transportation to the scenic spots. I will stay here again next year when I see snow.
It is recommended to provide disposable slippers, and the quality of shower gel and shampoo needs to be improved. There is really no foam at all...
Original TextTranslated by Google
Response from Property: The store is touched by every good review and will cherish it even more! Thank you very much for your valuable suggestions. The store will work harder to provide a high-quality service platform so that you can buy with confidence.