Trek67436342413
July 7, 2024
A strong recommend. We chanced a booking as we were visiting Bletchley Park the following day, and wanted to stay somewhere a little different rather than the normal Premier Inn type locations. The entire experience was excellent... and on reflection we feel it was driven by ALL staff having high standards that drove what they did and how they did it. On arrival, a guy cleaning outside saw us pull up and asked if we were looking for reception, and so where we could find it. Not his job... he just did it out of politeness. On the way back from checking in he then asked which room we were in so he could direct us to park as near to it as possible without us having to hunt where it was. We booked brekky, and so wanting to leave room for it, and not being massively hungry anyway, we just had a small snack between us of satay chicken and a side of fries for our evening meal. It was perfect... with the fries having been given a coating of herbs which made them REALLY tasty. And as for the brekky... don't order a Full English unless you're up for the challenge! Two of everything, all of which was cooked perfectly. Fruit, fruit juice, tea, coffee, pastries etc. all there on a 'help yourself' basis. Brekky staff really friendly and helpful. Room was immaculately clean, and certainly comfortable, with small signs everywhere explaining how to use things so you don't need to figure it out for yourself. Never seen it done to such a (helpful) extent before. The venue is quiet, and I think there were only a handful of couples staying when we were there. So if you like busy hotels where you have to queue for things and the bar is noisy then the place may not be for you. For a relaxing one-night stay for us though, it was perfect. I always say that a hotel is just a building, and it's the staff who make or break it. They certainly make the difference here, making us feel welcomed and valued throughout our stay. it was on reflection afterwards that we realised the simplicity of driving the quality experience... hire people who have high personal standards that they want to work to - and hence the title for this review.