The hotel we booked was recommended by the customer. It has a kitchen and a dishwasher, and the refrigerator is also very large. However, the cleaning is really not timely. We didn't ask for it, and it was very slow to come after we called. The cutlery for breakfast was not cleaned cleanly.
Located in the suburb of Mason, OH, our hotel is near local businesses such as Anthem, Luxottica, Cintas, Vantiv and Procter & Gamble, as well as popular attractions, dining and shopping in Northeast Cincinnati. Mingle, eat and relax in our hotel's Marriott Greatroom, featuring flexible spaces that allow you to work and play in your own way, with multiple HDTVs, communal tables, a coffee bar proudly serving locally sourced Rooted Grounds® beverages and a chef-created menu of small plates, desserts and drinks. Reserve an M Club room for access to an exclusive place to retreat, recharge and refocus, plus complimentary beverages and snacks. For meetings and events, our hotel's 13,000 square feet of flexible space enhance any type of corporate or social event in Mason. When the day draws to a close, retreat to newly renovated hotel rooms and suites that feature amenities designed for a restful and productive stay, like luxurious bedding, flat-panel HDTVs and ergonomic chairs.
Sort of tucked away from the noise of the strip malls, yet close enough to Loveland we could be there very quickly. We like the architectural design of the room, with the half wall dividing the TV and couch from the bed, and a door between the tub and the sink
I can not say enough good things about this place. Not only are they the nicest staff but the rooms are amazing clean smell clean and a very big note. TRIP booking is very ery either outdated or it's staff are the dullest. Twi e i have been booked at the wrong Hotel by Trip staff. This last time not only was ot wrong but the address to the hotel is listed wrong. I had such a terri le time with support getting a room correctly and charged correctly the Hotel Night Manager took my phone and had to get the situation correct be abuse the same thing over and o er was trying to happen with mind u no refunds no help and told I was ignorant a 3 hour wait for TRIP support to still not help fix the issue they created but it was now 3am. That manager not I ly got my room but gave me a free upgraded suite for all the trouble I had been caused not to mention the now mess they had since bookings were going to the wrong hotel under their name. It was a nightmare for the second but this Hotel and staff are by far the best I have ever had the pleasure to meet. THANK YOU SO MUCH. (FROM THE MIDNIGHT INDIANA DASHER going to sleep in parking lot.) You guys are Rock Stars
Newly constructed hotel focused on an elevated guest experience offering a blend between smart moments and casual relaxation. With inviting public spaces for relaxation and rejuvenation, including a fire pit, Bistro, and fitness center. Our business Library, free WiFi, spacious guestrooms with movable ergonomic desk/chair, Marriott Bonvoy loyalty program, and a meeting room with plenty of natural lighting all exemplify that our passion is to help you follow yours. When our guests succeed, we succeed. We look forward to welcoming you to Mason, Ohio! The Courtyard Cincinnati Northeast is Fueled by Passion and we hope to connect with you soon.
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4.5/5
Excellent
GGuest UserThe hotel was nice for a short stay with my family. Pros: there was one lady in particular that worked at the front desk on Friday evening and Saturday that was very friendly from the moment we checked in. Honestly her positive attitude contributed to our lack of complaints during our stay. The free daily breakfast was decent. There’s a nice variety and you can’t beat free (well it might’ve been included in the cost because I’m not sure what we really paid for) and one less meal to plan for my family. The hotel itself has nice character and is beautiful to the eye initially. The room that we were in was very spacious which was a plus! We didn’t have a chance to use the pool but from what I could see it looked nice.
Cons - I believe this is becoming an issue with most hotels possibly due to staffing shortages but the cleanliness of the hotel and the room especially, lacked. Having an infant with us brought this to light. He kept bringing us things that we know for sure we didn’t bring into the room, like butter packets, toothpick/floss sticks and an abundance of hair that didn’t belong to us. And the carpet could certainly use a deep clean. The bathroom toiletries were very basic. The fridge left our food warm, I did notify the person at the front desk when we checked out but she didn’t seem to concerned. We couldn’t get lake check out (but I know that’s never guaranteed, it’s just the first time it’s happened to us lol)
Overall it was a decent stay. I think we paid more for
Location and hotel brand but we survived.
GGuest UserI have been living here on a business trip. The surrounding facilities are very convenient. There are relatively large supermarkets, restaurants, gas stations, and there is a small pool nearby. There will be many big geese playing; the hotel's breakfast is also very good.
GGuest UserHad to go to 3 different rooms before getting one acceptable. Room service seemed to be short staffed. The kiosk was full of Pepsi, Diet Pepsi and water that’s it. No vending machines or anything. We have stayed here a lot, since they sold out it’s gotten worse.
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For hotels in Deerfield Township, the average price on weekdays is £122, the average price on weekends (Friday–Saturday) is £162.
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