Guest User
October 3, 2022
We originally booked another hotel for the night, but later we cancelled it because the hotel stairs were steep and it was unsafe to bring the baby. We found a nearby hotel, and ended up encountering such a weird hotel. First of all, they sold it to us knowing that the air conditioner in the room was leaking seriously. They also charged us 600 yuan for an extra bed. That's fine, but the bed they gave us was broken and concave in the middle, so we couldn't sleep at all. No one answered the customer service phone number, and there was an unknown blood stain on the pillow. The adults and babies didn't sleep well all night listening to the dripping sound of the air conditioner. When we got up in the middle of the night, the floor was flooded. The elders almost slipped when they went to the bathroom with the baby! It wasn't until 8 o'clock in the morning that someone answered the phone and said they would help us deal with it. The attitude was very perfunctory! One of the people who took us in even lied and said that he had told us that the air conditioner was dripping. I had too much money and had no place to spend it. I knew there was a problem and I spent 3,000 yuan a night to suffer? I didn't bother with him and wanted to change the room. The hotel asked us to wait for news, saying that there was a room to be refunded. It was almost 3 o'clock and there was no news. We kept running to ask and told us that we couldn't change the room, and said we checked out late! (When I checked out, I saw that they sold the problematic room to someone else) It's really unreliable and a scammer. Especially the manager named Tao, who is in charge of the site, it's not an exaggeration to describe him as **~ Room 315 is a thunderbolt for everyone, or change hotels!
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