GoPlaces30161587136
October 7, 2023
Very Disappointing !!! No help organising transfers in advance despite asking months in advance several times. Only at the very last minute we got a reply, which was way too late. No help with bags from taxi on arrival, security guard just starred at us struggling and didn't even smile or welcome us. No English spoken at reception despite being advertised as an English speaking Hotel. Had to use a translation app. Reception would not take Euros for room and board payment depiste our booking being quoted in Euros, of which we had bought loads with us. Room stank of bleach and tired looking. Cleaner was very friendly. There were staff on the beach to help move your sun lounger, from your designated numbered space, but they wanted cash from you to do this. There were also men standing on the beach between you and the sea that wanted to try and sell stuff. Can't get food outside of set hours. Pool has stained floor & walls. Cladding missing and broken from around pool area. Not a 4 star hotel as we were led to believe. More like an average/slightly poor 3 star. Beach chair cushions stained. All announcements at dinner were only spoken in Italian. Our return transfer was not booked despite us booking it with reception a few days before our last day. All in all we expected much more from this hotel so came away disappointed.