VIP Chalet 4 Seasons

Nice place and very quite, right on the edge of a forest. However, breakfast is not prepared at the premise but transferred from the main building that causes it to be marginally warm, nothing special as a breakfast and lower quality, very low sound insulation between the rooms, towels provided had lots of stains on them - questioned cleanness. Overall lower quality and services for the price.

We visited the vip chalet for 3 nights. We were 3 families with small children aged 3-9. The landscape and the position of the hotel is truly amazing but the service is terrible. First of all, we arrived at the hotel exactly at the check in time, 15:00 and we managed to get in our room at 18:00. During that time we went to the playground (January!!!). As a result, the kids were tired and cold and we just had to wait for a room that we paid for 900 per night! Moreover no one took us to the room as a welcome or to show us anything about it. They just pointed out which one is ours and we had to get back for the key. The breakfast was poor and not continental, as the director writes in another comment. There was no milk and cereals, no yogurt, no cheesepie and they said that we had to choose coffe or juice per person. The breakfast had jam, honey, eggs, bananas and apples. The sofa of the living room of the room was broken and when we mentioned that, they replied simply that they are aware of it and nothing more. We even had to argue about the parking outside our room. In addition to these, the wifi is almost not working. After hours of arguing they refunded 250€ in more than 7000€ that we paid in total. As a result it definitely not value for money. It is highly NOT recommended.

Stayed here with my family for 3 nights. We wanted to be close to the ski resort so the location was perfect. Other than the location noting else went as planned with our experience. The service leaves a lot to be desired. MOST IMPORTANTLY. We left and then the manager claimed that we caused damage that we did not cause! He sent me a picture of a broken shower door that did not occur while we stayed at the Chalet. They fraudulently charged my credit card over $900 and now I am in the middle of a dispute. Please beware! Make sure to do a video when you check out as they will try to claim damage that did not occur. We took great care of the place, even washed all of our dishes! I did a final walk-thru to look when my wife and kids were in the car so I know nothing was damaged when we checked out! NOT WORTH THE RISK - DO NOT STAY HERE.