There was no kettle in the room, nor any bottled drinking water. To get water, I had to go to the front desk myself.
The breakfast didn't change at all over the three days.
I booked a suite, but they gave me a single room when I checked in. The front desk staff on duty that day told me to talk to the manager the next day. The next day, the manager said that the hotel didn't even have the suite I had booked.
Eventually, I contacted Ctrip customer service for compensation.
Image one shows the booked suite.
Image two shows the single room I was given.
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