Novotel Hotels in Dubai

After a disappointing stay earlier this week at another 4-star hotel in Tecom, I decided to try Novotel Al Barsha for the weekend, mainly because Swiss Butter Steakhouse is inside the hotel. My friend Hannah and I checked in with a mix of curiosity and hope for a better experience. The hotel does seem busy, which contradicts what some other guests have said. To their credit, we were given our room right away at check-in. I had booked a Superior Twin Room and specifically requested a higher floor for a better view. I also accepted a smoking room, understanding the compromise, but the overwhelming smell of smoke in the hallway left me wondering: shouldn’t a 4-star hotel manage this better? Upon entrance, to our surprise, we found a joined single bed instead of twins. We called reception, hoping to move rooms, but they offered to just separate the beds. Regret hit when we saw how small the single beds were! Honestly, if you’re tall or on the bigger side, this setup will not be comfortable—especially if you’re staying with friends or family. To add, the bed’s mattress clearly needed flipping, as there was an obvious slope that made it uncomfortable to sleep on. Adding to the unfortunate, despite being on the 25th floor, there was no view to speak of—something we were really looking forward to. It felt like a missed opportunity, especially given the hotel’s location and our specific request for a high floor. The bathroom was another letdown. The tissue holder was almost broken, the materials inside looked cheap, and the toilet bowl was not properly cleaned, with visible brown markings—pretty gross for a 4-star hotel. Thankfully, the bathtub was at least clean, so that was something. On the bright side, the highlight of this hotel is definitely their spa and pool. We were given discount vouchers for Soul and Senses Spa, and my masseuse, Shatria, did a great job. The pool is a decent size and clean, while the sauna and steam room were perfect. The health club overall is the ace of this place. For breakfast, I agree with other reviews—it’s decent. The restaurant was packed in the morning, but the vibe was good. However, they don’t escort guests to tables; you just find a seat yourself, which is fine but felt a bit unpolished. One odd thing I noticed: while housekeeping did try their best to fulfill our requests—like providing coffee capsules and water—there was no creamer for the coffee and tea. Even 3-star hotels provide that, so it was a first for me (maybe it was just the standard). Despite these minimal disappointments, I still try to see the positive side of this hotel and did my best to take decent photos that you may see for reference. Overall, it seems like this hotel mainly caters to group tourists, which makes me wonder if they’re sacrificing quality for quantity. I hope they work on improving their services, including room quality, views, and attention to detail, so they can leave a better impression of Dubai for future guests.

It was very convenient location and best hotel around gold souk area also it’s affordable comparison to other hotels around . Best is look for 904 room it has the bath tub and sea view corner room

Check in was a nightmare!! It took well over an hour to get our room key. Otherwise the staff were exceptionally friendly and courteous. Breakfast was good. The other food was ok.

The hotel have a good location but they have a very bad WiFi. We often needed to go down to the reception to use the internet. The restaurant offer a big selection of different options on the breakfast buffet but the quality of the food wasn’t that high. It should be better with less options but a higher quality of the food. The hotel offers a swimming pool but it is on the lower ground which during the winter is lacking sun due to tall walls of the hotel. The hotel staff is very nice, polite and is always there to help.

Amazing hotel! The rooms are very nice and clean. Also the hotel follows some little rules to save the ecological environment which is amazing! The location is pretty nice too super close to the metro. There’s supermarkets, cafes, restaurants, spa and etc around. There’s also an amazing pool area on the rooftop and a pretty cute gym. The reception is pretty nice too. And price is very good for such a nice hotel. I enjoyed my stay very much. Definitely recommend and will stay there again if i’m i’m ever again in dubai.

Extend my night and was satisfy, the feedback I brought up to them and they immediately send someone to bring me toothbrush and water without asking. One of the best hotel in Dubai and it’s new and well maintain. Location wise, no shops around but only a carrefour and metro about 5mins walk away, for business trip I would stay here again.

Very excellent service from arrived at lobby until leaving the hotel. All staffs doing well the job with smile face. Will come again here 😉