Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 2, 2026
Anonymous UserOverall, my stay was quite average and didn't really meet my expectations for a JW Marriott (five-star) hotel.
I had booked a sea-view room, but upon check-in, I was informed that the building housing the sea-view rooms was temporarily closed, so I couldn't get the room type I had originally booked. The hotel assigned me to another building, stating it offered the best available view. However, the actual view was significantly different from the sea view shown on the booking page. What was particularly disappointing was that there was no prior notification, nor was any compensation or upgrade offered throughout the process.
During my stay, I called the front desk to inquire about a late check-out. The first call was disconnected almost immediately after being answered—I'm not sure if it was an accidental hang-up or another reason—and I only managed to communicate successfully after calling a second time.
Additionally, I noticed some red marks on my leg, possibly insect bites, during my stay. While I can't definitively link it to the hotel, I'd still recommend that the hotel enhance its pest control measures in the rooms.
As for breakfast, the overall quality was decent, but the variety was quite ordinary, and there's definitely room for improvement compared to other five-star hotels of the same caliber.
During this Dubai trip, I also stayed at The St. Regis and Kempinski Hotel Mall of the Emirates. In comparison, this hotel has room for improvement in terms of service details, overall stay experience, and honoring booked room types. I hope the hotel can further enhance its service quality in the future.
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Price per night from:PLN 452
Posted on Jun 2, 2024|Ocean Club Terrace Room 1 King bed
Guest User
There are many choices for breakfast, the service is very good, there is a beach and a swimming pool, and the hotel also has several restaurants. It's about 20 minutes away from the city. I will come again next time, it's great!
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Price per night from:PLN 1,985
Posted on Feb 5, 2026
Guest User
You will not be disappointed staying in the Sheraton Grand. I thoroughly enjoyed my stay from the moment I arrived to my departure. The hotel is conveniently located a 15 minutes drive from the airport, and a 5-10 minute walk to the metro which is linked to downtown Dubai, approximately taking 20-30 minutes in total to reach the Burj Khalifa. Breakfast was exceptional, with a very extensive selection, and excellent customer service throughout. All the staff were warm, welcoming and attentive. Beautiful rooftop pool and great gym. I would definitely stay here again.
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Price per night from:PLN 345
Posted on Jul 31, 2026|Cozy Rover Room
CPgougouAs a returning guest, I appreciate the simple yet fresh decor. The hotel is clean and bright, and it's less than a 10-minute walk from the Expo 2020 Metro Station. The surrounding buildings are all new too. Great value for money!
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Price per night from:PLN 121
Posted on Feb 1, 2026
Guest UserA truly perfect stay! It's cut from the same cloth as Atlantis but with a more artistic vibe. The fire and water fountain show is definitely worth seeing! Breakfast was abundant and varied. Due to a flight change, we had to check out a day early, and the hotel surprised us by delivering our ordered breakfast items right before we left. It was beautifully presented and far from a perfunctory gesture, which was a delightful surprise!
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Price per night from:PLN 2,337
Posted on Dec 10, 2025
Guest UserA magnificent hotel with an ideal location, perfectly situated between the main road and the waterfront. It's a 3-minute walk to the beach, and they provide towels and umbrellas. The room is huge, the bathrobes are soft, the slippers are comfortable, and the bed and pillows are perfect. The service is excellent; they always resolve any issue, even bringing an needle with a thread kit. The soundproofing is also top-notch.
Tip: Ask for a lower floor to avoid waiting in line for the elevators during peak hours.
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Price per night from:PLN 284
Posted on Nov 9, 2025|Standard Room-Downtown View
Guest UserEverything is brilliant, the service to the cleanliness to the comfy beds! Highly recommend.
Clean hotel, very good breakfast. Wahab from breakfast Larder restaurant provided excellent service, very organised. Thank you.
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Price per night from:PLN 276
Posted on Dec 13, 2025
M255441****
The environment is great, the service is excellent, and check-in was a breeze. Unlike some hotels that demand a deposit upon arrival, this one doesn't. Plus, it's quite well-equipped; I've stayed in other Dubai hotels that didn't even provide slippers or toiletries, but this one has them. It's also very convenient for getting around and shopping.
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Price per night from:PLN 183
Posted on Sep 27, 2025|Superior King Room
Guest User3 star at a max for Dubai. I guess having a club enhances the star rating but this is not to say it is poor, but rooms need upgrading.
It serves a specific client group, this definitely defeats the Accor Standards and not good enough of management to say “well they are 90% of our guest”.
I choice to say as the price ratio was good for the night but if the stay was longer I would have ran away!
Would I come back, not likely unless Accor Head office does some serious head banging!
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Price per night from:PLN 122
Posted on May 25, 2026
Guest User
We had a wonderful 2-night stay and a truly great experience from reception to housekeeping and the restaurant team.
A special thank you to Tarun & Yoon at the Front Desk for their warm hospitality and assistance.
To the 365 Breakfast Team Vipin, Biak & Harriet. Thank you for the excellent service and care throughout our stay.
A big appreciation as well to Sonika & Yash at Flying Elephant for making our dining experience so enjoyable.
Special thanks to Sandeep from Housekeeping for keeping everything perfect and comfortable during our stay.
We truly felt welcomed and well taken care of throughout our visit.
We will definitely be back soon. Thank you once again!
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Price per night from:PLN 119