Family hotels in Dubai

Due to my own reasons, I arrived at the hotel in the early morning, prepared to check in in the afternoon or pay extra for early check-in. However, the front desk was excellent; they helped me with my luggage, gave me 3 complimentary breakfasts, and very kindly let us eat first, then quickly prepared my room! The room was ready and I could check in by around 9 AM. All the hotel rooms are sea-facing, directly overlooking the Burj Al Arab, offering unparalleled views! There are several Jumeirah Group hotels nearby, and each has beautiful pools and beaches. Hotel guests can share these facilities, which is very convenient. Our room package included two meals. I initially thought it would just be the hotel buffet, but the front desk provided a list of restaurants from which we could choose our preferred one. We picked Rockfish, and the food was Michelin-level, which we were very satisfied with.

As a frequent guest at luxury hotels in this price range, I booked this property through Ctrip for a special New Year’s Eve stay at approximately 16,000 per night, expecting a seamless and memorable experience. For one night, I had reserved an extra room for family who could not join last-minute. My pre-arrival requests to change the guest name were repeatedly declined. At check-in, a staff member named Chen, who spoke Chinese and appeared very enthusiastic, assisted us. However, the lengthy explanations and repeated back-and-forth—combined with internal coordination issues (claims that Ctrip’s email was not received and that the reservations department would not take calls)—felt more time-consuming than genuinely helpful. Despite our obvious fatigue after a long flight with a young child, we waited over an hour as the discussion went in circles. Eventually, the manager asked for passport copies of the absent guests “for records,” only for the name change to be approved later anyway. The Ctrip listing mentioned a garden view, but staff explained that my “cheapest” rate only included city view—a phrasing that felt dismissive. To resolve this, we were offered an accessible room, described as having a larger bathroom and better view. We accepted, but the room was small for the price, the view was no better (photos attached), the balcony had cigarette butts, and the bathroom was not noticeably larger (also shown in photos). Compared to other properties in this category (Four Seasons, Ritz-Carlton, Peninsula, etc.), the service efficiency, attention to detail, and overall value fell short—especially on New Year’s Eve. Despite these issues, we focused on enjoying our family holiday and had a wonderful time overall. Photos of the room, view, balcony, and bathroom are attached for reference.

Booked an apartment, it was more like a studio. If you don't stay somewhere nice in Dubai, you won't enjoy yourself properly; only with good accommodation can you truly experience the beauty of Dubai! 😁 The room was very spacious, with one bedroom, a living room, and two bathrooms. The sofa was a sofa bed, which my daughter treated like a trampoline. The room also came with a full kitchen setup. The hotel's pool is outsourced, and the staff's attitude was so-so... The view was average, and the area was quite small. Coming straight from the Ritz-Carlton, the Sheraton's pool left me a bit disappointed... The water was a bit cold, and we left within half an hour. Hotels in Dubai don't provide disposable bathtub liners, which honestly could be a new business opportunity, haha~

The staff were outstanding and the pool was excellent. The buffet breakfast at the Arabian Court was impressive, though the one at the Palace fell below expectations. The dinner buffet did not feel worth the price, and the pool bar was disappointing. Cleanliness across the property could also be improved.

The hotel is designed primarily for children. It is fascinating for them, and there are a lot of activities for kids. Food and services were good. overall the hotel very nice for the children.

This place is amazing for the family especially if you have kids. They have beach, big pool, and the lazy river! The room interior is great but it does have the vibe of oldy hotel, but that’s really the vibe since it’s british monarch inspired.