Premier Inn London Hendon (The Hyde) Guest Reviews
3.9/5
Good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service3.9
Cleanliness4.0
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All reviews(48)
Positive reviews(31)
Reviews with photos/video(3)
Negative reviews(17)
Guest User
Stayed in Jan 2023
Other
1 review
4.5/5
Great
Posted on Feb 6, 2023
friendly staff
Bedberg appears, but we changed rooms.
It was all right.
The breakfast was delicious.
Guest User
Stayed in May 2023
Couples
1 review
4.2/5
Very Good
Posted on Jun 27, 2023
Good communication to Hendon Central and Golders Green with bus 83. Nice supermarket / restaurant next door. Sainsbury just 5 min walk. More shops, restaurants and pubs closer to colindale. Nice rooms, loved the air conditioner. Good breakfast.
Guest User
Single
Stayed in Apr 2024
Solo travellers
10 review
4.6/5
Great
Posted on Jun 3, 2024
The hotel's hardware facilities are OK, the only drawback is that even the unlimited speed internet is charged, and the most important thing is that the internet is still very stuck after paying, and the signal in the room is also very poor
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Guest User
Stayed in May 2023
Family
8 review
3.0/5
Posted on Jul 13, 2023
The room is very average, and the transportation is not very convenient. It takes 20 minutes to walk to the subway station. The hotel has no gym or swimming pool. It can only be said to be a very cheap choice in London
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Guest User
Stayed in May 2023
Solo travellers
8 review
3.7/5
Posted on Jun 20, 2023
The transportation is quite convenient, the hotel restaurant environment and food are good, but the cleaning room must be arranged by the front desk.
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2ubro
Stayed in Mar 2023
Travel with friends
10 review
4.0/5
Very Good
Posted on Jun 18, 2023
Yes, the bed was very comfortable. It's just that the alarm clock at check-out was very scary. I thought it was a fire alarm... I was shocked. Everything else is quite good, the surrounding area is relatively remote, and it takes more than ten minutes to walk to the train station.
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Guest User
Stayed in Mar 2023
Family
2 review
4.7/5
Amazing
Posted on May 1, 2023
The environment is comfortable and quiet, and you have to tap your card to go upstairs, so you feel safe.
24 hours check in, convenient and fast. 😊
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Stay30657047511
Stayed in Jan 2025
Couples
3.0/5
Posted on Feb 1, 2025
Where to begin!! Firstly people smoking **** right outside the building who were staying in the Premier inn, they got in the lift and it stunk!! We asked for more towels as there was only one small towel & one large… we were given one large and were told it’s one small towel between 2 ( ridiculous) There was only one spare pillow for a double bed… We found a sock under a chair & mould on the wall… Our room is right next to the main door where people bang the door constantly!!! Not sure about the restaurant yet!! Definitely won’t be back and will be complaining to the Head Office!!
Guest User
Stayed in Feb 2025
Couples
5.0/5
Outstanding
Posted on Mar 14, 2025
Very friendly staff and clean and comfortable place to stay in safe area of London. Being out of the centre it is reasonably priced and near to bus stop for easy connections to other parts of London. Short bus trip to Hendon Central tube station which gets you into central London in around 30 minutes. Breakfast is great and peaceful restaurant. WiFi was good too, didn’t keep dropping out. Highly recommend.
Guest User
Stayed in Feb 2025
Other
1.0/5
Posted on Mar 11, 2025
HORENDOUS, RUDE COMPANY/STAFF I HAVE HAD THE MISFORTUNE TO DEAL WITH. TRIED TO BOOK ONLINE CAME TO PAY IT INCREASED 50%, PHONED FOR EXPLANATION SAID THEY WOULD HONOUR ORIGINAL PRICE AND PHONE BACK, NOTHING!! , NEXT DAY NOTHING, AFTER MANY NON RETURNED CALLS FINALLY GOT THROUGH , WOULD NOT EXPLAIN OR HONOUR PRICE AGAIN PROMISED MANAGER/SUPERVISOR TO CALL BACK ...AGAIN NOTHING... FOR ME LIARS / SCAMMERS???. LET DOWN TO THE PREMIER IN CHAIN ,
Guest User
Stayed in Jan 2025
Solo travellers
5.0/5
Outstanding
Posted on Feb 25, 2025
I stay at this hotel a lot and it's always clean & comfortable. The beds are really comfy, the shower is a good power shower. There is tea/coffee making facilities and you can get milk alternatives at reception if you need them. The breakfast selection is good, the hot food is regularly topped up & there are plenty of pastries/cereal etc. The staff are always friendly & helpful and even when you arrive late at night there is someone around.
Guest User
Stayed in Jan 2025
Couples
5.0/5
Outstanding
Posted on Feb 24, 2025
It was a great hotel, the beds were very comfortable, the room and the bathroom were clean. I liked that the shower had a screen rather than a curtain. There were plenty of sockets in the room to charge up our devices. Overall, it was a comfortable place to stay and good value for money.
Guest User
Stayed in Jan 2025
Family
1.0/5
Posted on Feb 12, 2025
To sum it up, the staff were quite rude and not helpful, it was hard to find staff at the reception, the room smelt of cigarettes as soon as we got in and the smell was even stronger from the air vents the next morning. The only good thing I can say is that I had a good sleep but that’s most likely from 6 hours on trains and a long day of travelling around and exploring. Overall I would NOT recommend this hotel. I’ve stayed at other premier inns before which have been quite pleasant (for the small price) however this specific hotel was just really scatty and bad.
Guest User
Stayed in Jan 2025
Family
1.0/5
Posted on Feb 10, 2025
I was looking forward to staying at the premier inn in Hendon, but I became upset when I went into bathroom. No plug was by the sink. Shower was difficult to get the right temperature and the plastic curtain in the bathroom wasn't nice. Struggled to get into the bath for a shower. We arrived late check-in in that i forgot to say at check-in that i wanted the room cleaned. I saw a cleaner and said can you please clean our room. When we came back late to our room. It wasn't cleaned. Not happy about that. There was only one side table by the bedside and not both. No ironing board or iron. Disappointed about my stay.
Guest User
Stayed in Jan 2025
Other
4.0/5
Very Good
Posted on Feb 8, 2025
Fairly good all around. Car parking is limited as is the restaurant menu. The best thing is the receptionist/waitress Shunza, she is very friendly , happy and helpful. A real credit to Premier Inn. If only more were like her I would use Premier Inn more often.