Family Hotels in Zhuhai

"We love the idea that this hotel is connected to a huge indoor park, hence we booked the biggest room 1774 for parents and kids, which was said to be 70sqm. However, when entering the room, we found the room is too small, looks more like a 35-40sqm. Then we walked to the balcony and that's explained, the balcony was quite big, surrounding the whole area; however, it's completely filthy & moldy, covered with thick layer of dust, seems like nobody ever vacuum or mop it. I dropped something on the floor and it rolled under the electric sofa, guess what I found? 2 big pieces of food on a stained carpet. There's something looked so disgusting 🤢 on the drainage in the bathroom that I didn't dare to take a close photo. The toilet seat is crooked. Overall, the staff are friendly and helpful, good location. Plus point: can watch fireworks to the fullest from the balcony. Honestly speaking, we did have good time despite the unhygienic room. Hopefully this poor hygiene was just due to overwhelming peak season."

"It was a fantastic weekend and the manager Jerry was very helpful. He helped arrange a connecting room and upgraded our rooms to river view. He also arranged a birthday cake for my wife. A very clean and good service hotel. However, the buffet closes very early (21:00) guess we will have to come again before we can try next time."

"I recently stayed at the hotel and wanted to express my sincere appreciation for the wonderful experience. From the elegant accommodations to the impeccable service, every detail exceeded my expectations. A special mention goes to Olina and Minnie, whose exceptional service truly made my stay memorable. Their attentiveness, professionalism, and warm hospitality went above and beyond, ensuring I felt well taken care of throughout my visit. Thank you to the entire team for creating such a luxurious and welcoming environment. I look forward to returning and highly recommend the hotel to others."

"Convenience location can easily find restaurant and mart at downstairs of the hotel. Staff are friendly. Hotel room wall bit dirty some stains on the wall"

"We had the best weekend getaway at Hyatt Regency in Zhuhai! It was our first time visiting this new location, and we chose the hotel because it seemed like the perfect option for family travel. Despite the less-than-ideal weather, the hotel had everything we needed for a great time. The activities and facilities for kids were incredible: a kids club, indoor playroom, outdoor playroom, indoor kids' pool, and both indoor and outdoor pools. Our children had a blast! The food was spectacular, with a range of flavors and high-quality dishes. Selina from the Food & Beverage team was a miracle worker for us. Her kindness and willingness to help made our experience above and beyond, especially with two little ones in tow. She resolved any issues we had and helped coordinate our meal times, navigating the language barrier like a pro. A huge shoutout to Selina and her team for making our dining experience so enjoyable! We also took advantage of the spa services. The spa is quite comfortable and spacious. I had a regular massage treatment, which was good. While I’ve had better massages, it was still relaxing. I specified that I wanted a full head, neck, and back massage, but due to the language barrier, it wasn’t fully understood. This is an area for improvement to ensure clients leave 100% satisfied. However, the pre- and post-service experience was impeccable. The Front Desk staff, especially Filbo, made our arrival smooth and welcoming. We received a room upgrade for both families and were greeted in a fantastic manner. After a long journey, especially with tired kids, it was a relief to have everything ready for us. Filbo extended a warm welcome on behalf of the hotel and made sure we had everything we needed, including special treats for the children. Since the weather wasn't great, we decided to visit Chimelong Ocean Kingdom to wrap up our trip. The hotel informed us about their shuttle service to Chimelong, which was great. They even extended our check-out time so we could get the kids cleaned up and ready for our journey home. Overall, our stay was spectacular! Every detail was thought out for families, ensuring the comfort and enjoyment of the kids. I would return to this hotel every time I visit Zhuhai and highly recommend it, especially for families traveling together!"

"Our stay at Chimelong Hengqin was excellent. The package we booked includes breakfast buffet, unlimited access to the Ocean Kingdom for two days, 1 night with 1-way yacht ride to or from the hotel. It also includes Chimelong show ticket for two. We booked this hotel for my birthday and it was a really great stay. We booked the Starlight room for us to see the fireworks display at night from our room. It was wonderful and the fireworkds display lasted for fifteen minutes. We had an excellent time. The only downside was that the frontdesk can’t speak English really well so she weren’t able to answer our questions regarding ocean kingdom passes, show schedule, etc. She didn’t give us an Ocean Kingdom map together with the tickets so we wasted a lot of time finding out the show schedule on our own. The assigned reception lady failed to direct us to go to the hotel lounge where our complimentary refreshments await. We learned about it only after we checked out by staying there while waiting for our car pick-up. There are two wings in the hotel: Seahorse and Dolphin. For the breakfast, we were informed to go to seahorse wing but our buffet is called “Dolphin Buffet”. We had to go back to the main lobby to ask where to go exactly.🤣🤣 Travel tips for foreigners visiting this hotel: Always have your translator app ready. Do your research and read other reviews thoroughly to know how to get around. The hotel itself is so huge. Going from one place to another takes some time. From 9-10am, the buffet area is packed and sometimes you are to be on queue for noodles, changfan, waffles and some others. Have breakfast early.😇"

"It was a beautiful room and the service was good. I would definitely visit again. There were some problems though. 1. The breakfast did not have enough food for everyone. 2. The bath water is too cold, which defeats the purpose of a bath. 3. Someone’s bags were already in our room when we arrived."

"We enjoyed our stay at Fairfield where rooms are clean and spacious, comfy . Appreciate for the upgrades to the river view rooms while checked in . Ms Echo Shu from the front desk provides very good customer services & efficiency . We were able to access the rooms before hotel official check-in time. Location wise is convenient and quite some restaurants surrounded. The weakness is of the breakfast, firstly the cleanliness are disappointed, and no signage for the dim sum, every one has to open the cover of the containers to find out what was the contents. Not ideal for hygiene."

"Just had a surprise birthday weekend for the family! We have 3 June birthday boys! It’s always a headache to arrange gathering . This year we have decided to just go for a quick weekend in Zhuhai ! We chose Zhuhai Grand-Bay Hotel . Their staff very friendly, service was great !! Most importantly are their manager Allen and associate Yuko !! Both were very helpful , not just during work hours but they also assist us over their leaves too !!"

"I arrived in Zhuhai via High Speed train from Guangzhou South. It took me about 1/2 hour to get here because there are so many blockades near the train station and I wasn't sure where I was going. Now I know and the walk is about 10 minutes. A manager was called to help at my check-in, maybe because the clerk hadn't done a foreigner before, but than and throughout the trip, staff were professional, helpful and friendly. The swim pool and laundry are on the 5th floor, so on my last day, I put clothes in the wash machine and the clerk came and showed me how and where to pour soap and softener, then recommended the 15 minute cycle. After my swim, clothes were washed but all 3 dryers were busy. The clerk came and offered to do the transfer, drying, folding and bring them to my room. That she did. I was on the 16th floor with a nice view of Macau and the the bay with the new roadway to Hong Kong. One small negative: as I like flexibility in my dining, I didn't include and=y meals in my reservation. When I decided to try the Thai restaurant, she checked my room key and got flustered that I hadn't pre-paid. She seemed to not know what to do, so I went to my favorite hotel eatery, the Capri Pizzeria and bar. The place is gourmet dining with a great choice of dishes, including pizzas, and drinks. I had a Guiness Stout with every meal. It was so good, I even extended my stay."