Best Western Brook Hotel, Felixstowe
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Rooms and Guests
1 room, 2 adults, 0 children
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Best Western Brook Hotel, Felixstowe
Orwell Rd, Felixstowe, IP11 7PF, United Kingdom
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When you stay at Best Western Brook Hotel Felixstowe in Felixstowe, you'll be near the beach, within a 15-minute walk of Ocean Boulevard Fun Park and Felixstowe Seafront Gardens. This hotel is 0.7 mi (1.1 km) from Forum Amusement Centre and 0.7 mi (1.2 km) from Manning's Amusement Park.Show More
We Price Match
3.5/5Cleanliness: 3.5
All 67 Reviews
Amenities
Golf CoursePublic ParkingFreeBarRestaurantMeeting RoomWi-Fi in Public AreasFree
All Amenities
Surroundings
Landmarks: Felixstowe Pier
(300m)
Landmarks: Felixstowe Leisure Centre
(340m)
Landmarks: Ocean Boulevard Fun Park
(620m)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
6
Executive Double Suite
1 Double bed
Non-smoking
Daily Housekeeping
In-room Wi-Fi
Check Availability
6
Family Room with 1 Double and 1 Twin Bed-Non-Smoking
1 Double bed and 1 Single bed
Non-smoking
Towel
Daily Housekeeping
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
15
Standard Room, 2 Single Beds, Non Smoking
2 Single bed
Non-smoking
Private Bathroom
TV
Towel
Desk
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15
Standard Room with Double Bed-Non-Smoking
1 Double bed
Non-smoking
Towel
Daily Housekeeping
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
9
Standard Room With Single Bed, Non-Smoking
1 Single bed
Non-smoking
Towel
Daily Housekeeping
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
6
2 Single Beds, Non-Smoking, Disabled Adapted Room
2 Single bed
Non-smoking
Towel
Daily Housekeeping
Bedding: Blanket Or Quilt
Check Availability
6
1 Single Bed, Non-Smoking, Small Room
1 Single bed
Non-smoking
Towel
Daily Housekeeping
Bedding: Blanket Or Quilt
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Guest Reviews(67)
3.5/5
Verified Reviews- Cleanliness3.5
- Amenities3.5
- Location3.5
- Service3.5
AI SummaryAn AI-summarised snapshot of real guest reviews
The property features a prime location near the beach and town center, a varied breakfast with fresh choices, and commendable staff for their friendliness and efficiency.
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Guest User
May 7, 2024
Welcoming helpful friendly staff. Newly refurbished rooms, comfy beds, perfectly cooked breakfast, located minutes from seafront, town, lots of parking
Guest User
March 31, 2024
Dreadful management and unhelpful staff. We had to cancel our booking at short notice as daughter was taken very ill. Hotel refused refund saying it was one of their busiest days so would not reimburse us although they had 14 rooms still available. This has added to the stress of our daughter. Shocking customer service
Guest User
March 18, 2024
The hotel is changing into Marco Pierre White hotel soon and it’s obvious the staff have lost care for the place. Health hazards including blood on the tap, a dirty toilet, and hairs on the sink and bath. Mould growing in the rooms. Cobwebs everywhere. I have complained to Best Western and the only offer I received was 20% off a future stay. I paid a £60 cleaning fee for two dogs for two nights!
Guest User
March 12, 2024
A very disappointing stay at the Brook Hotel after staying there previously, We checked in and went to our freezing cold room, realized the radiator was leaking all on the carpet and reported this straight away, but this could not be fixed, so moved to our second room which was very run down and dirty, curtains broken and ripped and mould on the windows, carpet very stained , half the light bulbs not working, walls in a terrible state, and windows broken and nails holding the windows shut, broken unsafe table, We had no hot water all weekend its a total disgrace that you pay good money for a clean , warm , well serviced room and this should be what you get, but no not with this Hotel ! it’s too much for them to provide!! We will never stay here again with the bad management who are running this Hotel , they are providing sub standard Hotel accommodation , so do not waste your money, as we asked for a refund, but the management are so poor and don’t respond back to their customers, Best Western should remove this Hotel from their list of Hotels
Guest User
March 5, 2024
Third visit visiting family in the area come back as we liked it but doubt we will be back again, made to feel uncomfortable dirty room only saving grace was the lady in the bar as ever always friendly cheerful and great service as for the room dirty and tired moved rooms whilst this was better dust was unreal and mould in the bathroom not acceptable also the limescale in the loo oh dear 3rd visit doubt it will be a 4th and a complaint will be going into head office tomorrow
Guest User
February 29, 2024
1 night stay for work trip,booked last minute. No complaints at all, parking, friendly staff, decent bar and pub type food served in the bar, very large ground floor room with good WiFi. Arrived at 7pm, had bite to eat, caught up on some emails and then had good nights sleep. What more could I ask for for £70 including breakfast. No fuss, no complaints
Guest User
February 25, 2024
Hotel very tired and in need of refurbishment. Units in bedroom dusty. Mould on bathroom ceiling and stained mastic on bath. Window stays open by piece of wood propping it open. Carpet stained in room. Didn’t want to chance eating there. Very disappointed. Pictures on website misleading.
nigeldransfield
January 31, 2024
I find it hard to believe that health and safety have not condemned this hotel. We stayed on a cold January night and the heating was so inefficient that we had to put our overcoats on the bed to keep warm. The window frames were shocking, filthy with mould and rotten. The chandelier was filthy. I have emailed Best western twice to seek a refund but no response. I have asked management to inspect the hotel, in our view it would not achieve 1 * grading. Come on Best Western treat your customers with respect.
Guest User
July 31, 2023
I booked a "family room "for my friend, myself and my dog ( a double bed and a single bed) and paid £108 plus extra £15 for my dog ..the pictures were lovely of the room and bathroom, but on entering the room i was given, i was gutted, it was shabby, dirty, dull, only 2 single beds and 1* bathroom.. i felt i paid extra for my dog to get a (£123 for the night) lower graded" double room." not what i paid for and felt insulted and disappointed as it was supposed to be a special birthday treat. So please don't take your dog and pay extra as you will seen a crappy very expensive 1* room and mouldy bathroom and not the pleasant modern rooms you see online. never will i be insulted again and go there I kept the awful pictures i took.. to let my friends see what £123 buys, i did speak to the lady on reception, she said because there was only two adults not more, this room was suitable, and although i paid for a "Family room" it Wasn’t what i expected or deserved.. i believe the receptionist was embarrassed by the room but offered no help. Please avoid
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: 07:30–11:00
Front desk hours: [Mon-Sun]07:00–23:00
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
StyleSet menu
| Age | Fee |
|---|---|
Adult | £11.95 (approx. AU$22.66) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Renovated: 2014
- Number of Rooms: 24
When you stay at Best Western Brook Hotel Felixstowe in Felixstowe, you'll be near the beach, within a 15-minute walk of Ocean Boulevard Fun Park and Felixstowe Seafront Gardens. This hotel is 0.7 mi (1.1 km) from Forum Amusement Centre and 0.7 mi (1.2 km) from Manning's Amusement Park.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Stay in one of 24 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Stay in one of 24 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Services & Amenities
Most Popular Amenities
Golf Course
Public ParkingFree
Bar
Restaurant
Meeting RoomAdditional charge
Wi-Fi in Public AreasFree
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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