Hotels Near James Madison University Florence in Florence

Resided 6 nights in room 215.The hotel is magnificently located.Ideal silence in the room,view on the deaf wall)).Fresh repair,very polite staff at reception.Concierge service is as good.Breakfast is also delighted with the politeness of the staff and quite adequate and small.One shortcoming: During the cleaning, they forgot to return the glasses to the room three times and once did not put the necklaces. Also upset that the air conditioner blows right in the direction of the bed.

The location is first-class, the environment is very good, the breakfast is comfortable, and the service is absolute. This hotel is really not a good place to go on a business trip, and I like it very much. But the facilities make people feel uncomfortable, although the owner should be sincere. The air conditioning system seems to have cost a lot of money, but guests cannot control it themselves. They need to contact the front desk every time and it starts very slowly, which makes people feel troublesome. The lights in the toilet are so bright that you probably won't be able to sleep if you go to the toilet at night. There were bugs in the room. I saw an electric mosquito coil, but I didn't think it was bedbugs. Fortunately, I didn't find any itching problem after staying for two nights. The front desk clerk checks in and sends you to your room after completing the check-in process. Haha, it feels weird. If the hotel and room facilities are quite satisfactory, you don't need such service. The curtains in the room are also weird. The outermost layer is half-opened. Haha, the shape is unique. The wardrobe is also weird. This is the first time I am so confused about reviewing a hotel. Overall it is good, but I feel that many places are a bit strange. So I canceled my last night's stay and moved to another hotel.

The hotel is about a 5-minute walk from the train station and a 10-minute walk to the Cathedral of Flowers. There are many restaurants and shops nearby, making travel very convenient. The service attitude was very considerate. We arrived early and were unable to pick up the room. When we returned to the hotel later, our luggage was taken to the room. The room facilities and lighting are very warm and comfortable, and the supplies are all available. I will stay at this hotel again if I have the chance to come to Florence again.

I arrived with my septuagenarian parents on April 27 for a week-long stay. The hotel provided us with the right room classification on arrival, but I was concerned that the suite was single bathroom instead of two and the closet space was not optimal for our needs. Annamaria, Victoria and Samuele stand out as front office staff who listened and acted swiftly to help address our request for help and resolved the issue the next day. That was the first wow moment of our stay. I also recommend the breakfast (came with our reservation package) and you should take advantage of the Rooftop Bar, the view of the Duomo and across the city 360 degress is suberb. After 10+ visits to Florence, this hotel has become my new preferred location and I anticipate returning here in the years to come.

Location just opposite from station. Service is great and fast. However, my room to lift is too far. There is a lot of lifts but there is only one lifts u can get to lobby. Also there is a small step make me fall down when I reach there , I think hotel need to take alert into it .

Few minutes walk from the station past McDonald’s (exit the station from the left). Hotel is set back so can easily be missed. We had a room for three, one double bed and a low camp bed. Rooms made up everyday and towels changed frequently. Wardrobe with plenty of hangers, safe, complimentary water in fridge. I asked if we could have a kettle and this was no problem. Bathroom quite big, shower cubicle with toiletries. Lovely white, big bath towels. Great location for lots of great restaurants and only minutes away from attractions. Rooms are quite warm but there is air con. Breakfast consists of yogurts, fresh fruit, breads, croissants, scrambled eggs and great coffee. Hotel staff are so helpful, even printed out our tickets for one of our trips. Would stay there again, next time exit the train station from the left!

We love this hotel! Super nice staffs and extraordinary services. The location is perfect because it’s a few mins walking distance away from Centrale train station. They also have a nice balcony for people to use. Lovely hotel! Will come back again!!

very close to the sm firenze station and easy to walk to everywhere. standing shower, but the tile and floor is a bit dirty. Close to the santa maria novella church

If you are coming to Florence (Firenze) via the train, staying at the Hotel Mercure Firenze Centro is a good choice as it is located just about a block away. It maybe a bit tricky to locate it the sign is not very apparent and is somewhat small. It is more visible from across the street. There is also a side entrance .When we were there in July 2022, they had a mandatory appointment time to reserve for the continental breakfast each morning starting at 7a.m. to avoid overcrowding and social distancing. Hotel Mercure Firenze Centro is a very convenient 10 minute walk to the Duomo. The service was very efficient at check in and they were very more than welcome to store our luggage as check in time wasn't until after 4p.m. The rooms are very huge and daily room service was good.

Although this is a beautiful hotel, quaint and nice rooms, that is where it stops. Whilst travelling around Europe on business for a few months, I spent 2 nights at this hotel. Yes, check in staff are warm and welcoming, and the rooms are nice and quaint… however, for both days I was there, bitterly cold showers with no hot water in the morning. And, after changing rooms. Checking out I complained, and the check out clerk just wanted to take my money. No discount, or compensation. And, he said, I will let the General Manager know tomorrow. Frankly, very poor indeed. Yes, hot water problems do happen - but not twice over 2 days, and then getting rubbish customer service. Why would I ever stay at this hotel again! Probably won’t unless it is my only option… lets see if the Hotel sees this review and makes it up!!!