Clarion Hotel & Conference Centre

We were planning a getaway to the Niagara region and wanted a nice room. When we arrived at the hotel, we found out that the hotel was undergoing significant renovations. They were installing tile in the lobby so we had to step over a half-finished floor. When we were given our room key, we were sent to a floor where all the rooms had no furniture. The mattresses and room furniture were piled in the hall. We were finally given a suitable room on another floor. The room was bit dated so we are looking forward to seeing the renovations when completed. In the meantime, the property listing should include a notice regarding the renovations so customers can decide whether they want to enjoy a relaxing stay in a construction zone.

Elevator has gone days without a cleaning, front desk service unprofessional. Saturday morning desk clerk very defines another character, stated to family leave the hotel if you don't like what you see.

I really amazed by the perfect communication and problem solving of the front desk their, Marilyn. She is amazing lady and actually without her we couldn't enjoy our stay in this hotel. The staff are nice and caring. I recommend this hotel for the staff'. Love them.