Guest User
September 5, 2022
【Real review】
For this trip, I basically book more expensive hotels. I basically filter on Ctrip, which ranges from 700 to 2,500 yuan. That is, I know very well that you get what you pay for. A good hotel with a good experience is a very comfortable thing.
But I have to give this hotel a bad review.
[Bad first check-in experience]
When I came to check in, there was no one at the front desk. No one did. Then a lady came, hurriedly called someone to handle it, and didn't tell the guest, please wait a moment, and the communication on the phone was full of mistakes. I didn't know my colleagues, so I just showed the details to the guest, as if we Very familiar? Don’t you need the experience of serving guests? A man came to check in for me, and he was a host who couldn't say please sit down and pour me a glass of water, so I just stood there for ten minutes in the whole process. Of course I will sit if I want to sit, and of course I will ask for water if I want to drink, but do you know what basic service etiquette is? Your positioning and pricing are all high-end hotels.
[Second, poor sanitary conditions! It’s scary to think about it】
After finishing the process, I went to eat and I was going to take a bath when I came back. I booked a so-called hot spring room. If you call the bathtub a hot spring, then I can do whatever I want. Please don't use random names. The bathtub is just a bathtub. I won’t say how unreasonable the design of the bathtub is, and there is a layer of debris on the bottom of the bathtub. Then the little girl at the front desk actually told me that they clean it every day. Is there such a big difference in everyone's understanding of cleanliness?
As of now, I'm not angry at all. Until I turned around and found that there were cigarette butts and used tissues on the table, I was really angry. I called the front desk to take a look, and she couldn't explain clearly. She said to call the store manager, but the store manager didn't come.
I just want to ask, does your hotel clean it? Or did someone come to my room after I checked in? No matter what the situation is, it cannot be forgiven. The latter is more serious. Is this the hygienic situation that a hotel priced at 800-1000 should have? Are you doing what a simple homestay does for the money of a high-end hotel? Is this your way of doing business in Fujian?
Then I ask if you don't even care about this, have the sheets really been changed? Are the toilets really cleaned? Even if you say yes, how can I trust a hotel that does this?
Then the store manager actually said that it was missed by the guests during the visit, may I ask you to bring the guests to visit my room? Do you still allow guests to smoke indoors? You're not afraid of fines, are you?
[The third party is not active in handling the problem]
After the above situation was reported to the hotel, the store manager needed to rest and said that he would come to deal with it tomorrow morning. The management knowledge I have learned should be dealt with right away. It's another matter of using high-end hotel money to provide low-end services. That's it. Goodbye bad reviews.
Original TextTranslation provided by Google