Jen Penang Georgetown by Shangri-La Reviews

Great location. We arrived a little early but concierge was able to find us a room. Loved the breakfast buffet on offer too! My only concern was someone was smoking in our floor and it was coming by through the AC into our room. Luckily it was only noticeable on our last night but definitely ruined an almost perfect stay. Enjoyed the pool. Will definitely be coming back.

Recently returned to the Jen Penang Hotel for another stay, and it was just as wonderful as the first time! The staff were courteous and efficient, making check-in and check-out a breeze. The room was once again a highlight - spacious, clean, and offering exceptional value for money. Again, thoroughly impressed and felt right at home and wouldn't hesitate to return again and experience the warm hospitality and comfort that Jen Penang Hotel has to offer.

We booked the room with the lounge. Staff accommodated request for room with standing shower and room near the lounge. It was convenient and food choices were good. Recommended!

Good location! Located next to malls and many local food shops. Near Komtar bus station. The room was clean and has all the amenities needed. I requested for high floor and been on 14th floor. The view was nice and can see the sea in further sight. Staff was friendly.

All good as per request. No room 1235, have bathtub. Clean room. Clean bathroom.

I add another extra day for my stay at this hotel Hen..altogether I have 4days 3 nights to enjoy my stay and go to visit interesting places..not forgetting the food.

Hotel is located in Georgetown and easily accessible. The room was clean, spacious and the bed is comfortable. Check in and out were fast by friendly hotel staff.

The amenities in the room are fantastic! Super comfy room slippers, large room with a lounge chair to look out of the window. Only thing is pillow is a little too soft for my liking. But other than that great stay and managed to request for a room with bathtub.

Very clean, very good location, convenient. Best buffet breakfast, variety of foods. Friendly staff.

The team had been very accommodating throughout our stay and always anticipated our needs. Good customer service and amenities. Please convey our heartfelt thanks to the F/O team who had been really nice and warm towards us throughout the stay. The F&B team, especially to Mr Zulkifly who had made our meals wonderful and unforgettable. The housekeeping staffs who had worked hard to keep our room tidy and comfortable throughout the stay. For surely, Jen Penang had left a footprint in our hearts and we would love to come back for another stay in the near future Highly recommended, good location and amenities.

Nice location. Nice hotels. Very good service very nice breakfast

Good location. There are superstore nearby. 15 mins walk to street art. Various choices for breakfast. Good service.

Good location, quality services! I enjoyed the tea break in the lounge where you can have a birds’ view of the city while enjoying the free beer, red wine and quality food provided by the hotel. Certainly would love to stay again in future.

Great place to stay in Penang. Excellent service:) the pool was nice but would have been even better if the bar had been open. View from the window was interesting.