Guest User
August 20, 2023
The moment my partner and I arrived on the premises we had a bad feeling just by looking at the Hotel from the outside, the second bad feeling came when we checked-in and the receptionist told us that we have to pay for the entire week otherwise they would not let us to our room. The so called 5-Star Gloria Hotel has to be the worst 5-Star Hotel we have ever stayed at. We have stayed at numerous 5-Star Hotels and therefore are well familiar with the standards of such, therefore I can say with confidence that Gloria does not meet 1 standard associated with such Luxury Hotels. First of all, this has to be one of the most disappointing parts is that the pictures uploaded sadly do not match reality, the pictures were taken in a way that does not reflect reality. The first thing that was not indicated on the photos is that the Hotel does not have a private beach of its own but rather has a segment in a very crowded public beach with a public crosswalk between the Hotel and the Beach which is not recognisable on the pictures. Secondly, we had a room on the 8th floor (which is the highest floor) and heard people screaming and loud music on the street the entire night because the windows could not be shot properly which allowed all the noise to come in. Thirdly, on the couch there were staines which for a so called 5-Star Hotel is unacceptable.Fourthly, the Breakfast in the morning was really disappointing, the ‘’fresh juices’’ were everything but fresh it has to be to this day the most artificial juices I have ever drank, this has nothing to do with a 5-Star Hotel but is rather closer to a very good 2-Star Hotel or a bad 3-Star one. When I went down to the reception in the morning inform them that we wanted to check-out and get my money back for the nights we did not stay they wouldn’t refund me the nights we didn’t use, shortly after the receptionist called the manager and the him called the owner they all told me that it is non-refundable, they also told me that if I had payed the entire stay with cash they would have refunded me the money which I fund very strange and unnecessary since I payed with card and therefore was not liable for a refund. After discussing for a while they started getting aggressive and rude towards me so I decided to end the conversation there. To conclude, this Hotel is designed for proletarian who want a wanna be Luxury Holiday. We absolutely do not recommend the Hotel for anybody who actually wants to stay at a 5-Star Hotel and has standards of such furthermore the staff was really rude and unwelcoming.