F&H Chain Hotel(Apartment) Reviews

Response from Property: Dear guest: Thank you for your review. I remember that you arrived at night and all the guests had checked in. There was only this one room left. At that time, I also discussed with you that if you were not satisfied, I would change your room the next day. Regarding the mosquito problem, there are mosquitoes in Guangzhou in winter. We have mosquito repellent tablets in each room. What can I do if you did not use them? You said you would not stay the next day, so I actively helped you cancel the order. Since your order was from abroad, I communicated with the platform for more than half an hour before I helped you. At that time, you smiled and said thank you to me. I helped you watch your luggage for free until the evening and did not dare to leave the front desk at all because you said you would come at four o'clock. It was not until ten o'clock in the evening that you took it away. In return, this is the result. I wish you a pleasant journey.

Response from Property: im so sorry

Response from Property: im so sorry

Response from Property: 非常感謝您的入住和讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予我們很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切的期待您的再次光臨

Response from Property: Dear guest, I expected your bad review. I have been communicating with you and Ctrip when you checked in. I communicated with Ctrip 3 times the day before yesterday that you can cancel the order for free, but you just disagreed. I don’t know why you stayed in our room when you were so dissatisfied. Traveling is for happiness, not for unhappiness. Why do you have to make yourself unhappy? Am I right? Have a nice trip!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: If you have any questions or are not satisfied with the room, you can tell the front desk and we can refund you. We didn't hear you say you were dissatisfied. If you are not satisfied, why do you still stay? There is no need to do this.

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and look forward to seeing you again.

Response from Property: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.

Response from Property: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.

Response from Property: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.