Echarm Hotel( Nanzhou Subway Station Pazhou International Convention and Exhibition Center Branch)

The stay was great. The hotel provides a free shuttle to and from the Canton Fair. The guys at administration are helpfull

This hotel is located in a prime location of Guangzhou with the metro and bus station nearby with easy taxi pick up. The room was very clean, and the service was good. However, the breakfast was very Chinese so I’d recommend the McDonald’s next door if you’re a foreigner. The walls are very thin too, you can hear every one near you, which may make it hard to sleep. But the bed was very comfortable, the room was spacious with all needed amenities. It’s good for a solo traveler on a budget.

Disappointing Stay at Echarm Hotel( Nanzhou Subway Station Pazhou International Convention and Exhibition Center Branch) I recently had the misfortune of staying at Echarm Hotel(Nanzhou) for 6 nights, from 12/03/2025 to 18/03/2025. Despite my initial excitement to explore the city, my experience at the hotel was marred by a series of issues that left a sour taste in my mouth. *Check-In Chaos: Lift Out of Order* My stay got off to a rocky start when I arrived at the hotel to find that the lift was out of order. The staff informed me that it would be down for maintenance. I had to lug my heavy luggage up the stairs, which was a real challenge. The staff did offer to help, and I appreciated their effort. However, it was not a great start to my stay. *Air Conditioning Issues: A Never-Ending Nightmare* The first issue we encountered was the lack of air conditioning in our room. Our room was consistently at 30°C throughout the night, making it unbearable. When we repeatedly feedback, the hotel claimed that the air conditioning was not necessary due to the cold weather, as long we open window. They took no action until the 3rd day, when they offered to change our room. Before changing rooms, the staff brought us to the new room and showed us that the air conditioning was working, with the temperature displayed at 23°C. However, when we actually stayed in the room, the temperature remained at 28°C throughout the night, and we had to open the door at 7am to let in the cold air. *Technician's Visit: A Temporary Fix* On the 5th night of our stay, we went to front desk requested to talk to hotel management about it, follow on a technician visited our room to investigate the air conditioning issue. Miraculously, we started to feel a bit of coldness in the room, and the technician told us that everything was okay. However, this was just a temporary fix, and the air conditioning soon reverted to blowing hot air again. It was clear that the technician had manipulated the system to make it seem like the issue was resolved, but in reality, the problem persisted. *Poor Breakfast Options: A Lackluster Spread* The daily breakfast was another major letdown. The food was oily, and the same dishes were served every day. The buns were mostly flour and air, with very little meat. It was clear that the hotel was not making an effort to provide a decent breakfast spread. *Uncomfortable Bed and Pillows: A Sleepless Night* The bed and pillows were soft and uncomfortable. When we requested extra pillows, the hotel claimed they didn't have any and provided us with towels instead. It was a pathetic attempt to address our concerns. *Unprofessional Management: A Lack of Accountability* When we brought up our issues with the management, they were unhelpful and dishonest. They claimed that the air conditioning was always on, but we have photos showing that the temperature dropped to 23-26°C when we opened the door. *Compensation: Too Little, Too Late* On our checkout day, the hotel offered us a compensation of 200 RMB. However, we were rushing to the airport and didn't have time to negotiate. We told them that they should have solved the problem earlier, rather than offering compensation after our 6-night suffering. It was a clear attempt to placate us, but it was too little, too late. *Platform Refund: A Small Victory* After our stay, we contacted the booking platform and reported the issues we faced. To our surprise, the platform refunded us the 200 RMB that the hotel had offered as compensation. This was a small victory, but it didn't make up for the subpar experience we had at the hotel. *Conclusion* Overall, my stay at Echarm Hotel(Nanzhou) was a disaster. The hotel's lack of attention to our issues, poor breakfast options, uncomfortable bed and pillows, and unprofessional management made for a stay that was memorable for all the wrong reasons. Price: SGD 95 per night (not worth it) I would not recommend Echarm Hotel(Nanzhou) to anyone!

The hotel was good, staff was kind. There was a metro station nearby so its so convenient to get to different tourist destinations. Especially it has free parking was also a plus for us cause we drove and it was kind of hard to find a parking lot… Highly recommend.

Overall clean and nice, walking distance to metro as well 😊

I have to admit that the hotel is very convenient, as it’s located very close to Nanzhou metro station. The room I stayed in was spacious, comfortable, and very clean. Unfortunately, China has yet to implement a no-smoking law for hotels, and many of the rooms in this property are designated for smokers. Although my room was spotless and odor-free, the corridors often smelled of cigarette smoke due to other guests leaving their doors open for reasons I couldn’t understand. While this is allowed in China and not necessarily a fault of the hotel, I do hope regulations will change soon. As for the room, I did have some concerns about the soundproofing—traffic noise and construction sounds from a building site across the street were quite noticeable. One important point to mention: I didn’t find any staff at the reception who spoke English. While it’s true that today we have many tools for real-time translation, I believe that in a modern hotel catering to international guests, having at least one English-speaking staff member at the front desk should be a basic requirement. It’s essential for getting local advice on restaurants, amenities, directions, and more. Another small note from a European perspective: breakfast was entirely traditional Cantonese, with no international options available—only some fruit. Also, the food items were not labeled in any other language, which might be confusing for some guests. Overall, my experience was very positive, and I believe this hotel has great potential for improvement in the future. Would I stay here again? Yes.