Gzira Hotels with Gym

We thought we would pay the extra and treat ourselves to a suite, based on the hotel website photos which show a sofa, chairs and coffee table. We were pretty disappointed with the room we were allocated. Although the room was large, the suite I was expecting only had a chair, footstool and a large round something! The view from the balcony was restricted as our room was at the side of the hotel and we overlooked the hotel outside bar rather than having a full sea view. It rained heavily on our first full day and it would have been nice to not have to sit on the bed while passing the time. I requested a room change, even to be downgraded but was told that the hotel was fully booked and nothing could be done. I had already checked the hotel website and various booking agencies which all showed availability. I met a manager later in the week, in the lift, who was shocked when I gave a negative to the question about enjoying my room. I got the usual response that they could have done something if only they had known. By then, our stay was almost over and I suggest that the front desk staff are trained to look for solutions rather than to just ignore requests. The room (suite) overall looked a little tired with lots of marks on the walls and the air conditioning was so loud that I had to wear earplugs in order to sleep. There was plenty of storage and a coffee machine but no folder with general hotel info. We therefore took a couple of attempts before successfully operating the coffee machine and failed miserably to quieten down the aircon. The bathroom had a shower, no bath but the water was hot when required. There was however, no space to put anything such as a toiletry bag. Breakfast was a bit haphazard in that food items were not replenished at times. Coffee could be made to order as well as omelettes, poached eggs etc but if you requested the orange juice dispenser be refilled or asked for a teaspoon, you were left waiting a while. I got the impression that the staff were trying to look busy rather than being well managed. The location of the hotel is ideal for bars and restaurants but not if you want a quiet area. The bus service around the island is pretty good and the water taxi to Valletta excellent.

From before the arrival the communication with the hotel was perfect. The agent Ejay from Trip.com confirmed with Nigel from reception our late arrival. Nigel gave us all the information needed at the check in and greeted us every evening he was on shift, he's a great guy to have on reception. The staff on duty during the daytime was very friendly and perceptive of guests needs as well. The ones who excelled during our stay were the ones working in housekeeping and breakfast: friendly, kind, quick, they're an amazing team! I loved my holidays at Malta but without any doubt the stay at this hotel played a big part on this.

The location is convenient with restaurants and plenty of buses nearby but it's also a quite poor and ugly neigbourhood. It seems to be in the process of being gentrified with lot's of construction in the quarter but there are also many abandoned and broken buildings around. Generally it feels a bit sketchy. The Hotel itself is a new construction, designed well and very clean. My biggest complaint however is the service and staff. Unfortunately I was given one of the worst rooms, where the balcony was facing a wall, so there was almost no daylight in the room. When enquiring if a room change is possible, the receptionist blantly lied to my face and said they were fully booked. When I checked online for the same dates and room category, there was still plenty available, even in higher categories. So instead of trying to upsell me or finding another solution to satisfy me as a customer, they treated me like cattle.

They hotel location is perfect and the services are very good. They also offer the best food. Every facility is available.

The hotel is very new, and the first impression of the hardware is very good👍The room is quiet but the service is average. (first four pictures) I stayed for four nights and only received 2 bottles of water on the first night. They explained that they would only be provided on the first night. Coffee and tea in the mini bar were no longer provided starting from the second night. They explained that they had forgotten it and finally provided them on the fourth day. But the sugar scattered on the table also spilled out (the last two pictures). These two points make the hotel service very cheap! Also: I really don’t like the old lady in charge of tourist reception at the front desk. I wanted to ask where to take the sightseeing bus, but she didn’t want to answer and instead asked me if I had bought a ticket. Does that mean you bought a ticket before answering? Breakfast is also good!