Sofitel Hangzhou Yingguan

It was a pleasant stay at Sofitel yingguan. although there was a minor problem regarding hot water system, staff including butler zana helped fully to work it out. next would visit again. thanks again for their hospitality.

Hotel are amazing , staff all welcoming and helpful

Loved the room, it was perfect!

Had a family trip at Sofitel. Maybe I had too much expectation on this Sofitel hotel like other Sofitel. Maybe there was less people working during Chinese new year. Nevertheless I was kind of big disappointed in this Sofitel this time because of some negative things. the receptionist was not able to speak English well when arrived. The swimming pool was looking like nobody takes care of it. It was very dirty in the shower room. I almost feel like I did not want to take a shower there. We went out to go to Xihu. The location was not as close to Xuhui as I thought. And there was not much restaurant nearby too. The room was big and clean but the air conditioning was not working properly. We called reception or housekeeper to come over and check it out. They said they would check but neither did come over or fix it. Maybe we had bad luck this time. But considering the fact that Sofitel is 5 star hotel in Hangzhou city, such condition and service should not be acceptable. Hope it would improve it for ting being.

You paid what you would get

MR Jackson ，Checking in is very good

Pros - Front of hotel/lobby staff, young females and males helping with luggage etc. were very professional, prompt and provided great service - thank you! - We liked it the first night so stayed another - The checkin and out was fast and efficient - Chuck at Carrousel restaurant provided exemplary service, he anticipated our needs, was informative, helpful and very professional - The buffet dinner is delicious, especially the seafood and dessert - The room is great, good attention to detail, my fav TWG tea, delicious fruit, spacious and very clean - Good gym and pool area - Very prompt service Could be better - The bed is on the firm side, with a pillow top. Unlike Kempinski, they don’t have rooms with soft and hard beds. - The AC is always at 24, but the bed gets hot so it was annoying waking up sweaty - perhaps a lighter filled blanket would be appropriate - The curtains had a gap at the top right hand corner which we couldn’t reach, so light would fill the room very early FYI - 23 minutes to Westlake, close to airport, convenience stores around and malls not far - As usual they have generous discounts on food like their buffets for in-house guests

nice hotel

It's unfortunate because this hotel has a lot of potential. it wasn't bad, but the execution was lacking in certain areas. The breakfast foods were a little undercooked and the rooms were dirty around the edges. For a business hotel to not have a decent workstation in the room is unacceptable. However, the staff was friendly and helpful and there are a lot of things in the hotel to like. I did a video review of this hotel which you can watch here. https://youtu.be/dQDDPMazmjc