Splendid Group Hospitality Hotels in Hanoi

All of the staff at checkin were very friendly & helpful in making sure check in was a smooth process, after providing copy of reservation & passports to confirm booking a welcome drink was provided. Ms Kate was super efficient & friendly & escorted us to the room to show us all the amenities & gadgets. Bell boys carried our bags into & out of the hotel. There had been a water outage impacting the city earlier but we were ok in the hotel & didn’t experience any impact from it. We stayed in room 601, it was massive with a king bed & leather 2 seater lounge, a small (standing only) balcony & seperate bathroom which had a bath, shower x 2 options & toilet, the water strength was good. No English language channels on the TV but does have Netflix etc. As non smokers we did experience an issue with the main AC unit with the smell of cigarettes notable when turned on. There is a second smaller unit which managed well to keep room cool & we didn’t end up using it again. We advised reception & maintenance promptly came & cleaned the filters. Turned out last guests had been smoking in the room. We stuffed up the safe combination & a quick call to reception & someone was up in no time to fix it. On level 6 street noise was not an issue. Drinks in the fridge were not cold, but switching the plug into another power point proved a winner & drinks were cold. We let reception know. Small issues in the scheme of things. Rooms go to level 10 & then stairs to level 11 & 12 where the gym, pool, restaurant & rooftop bar are located. Staff are very friendly throughout the hotel. Our room was cleaned & replenished daily. We had a couple of drinks in the rooftop bar, the views are great & beers were cold& service was good. Breakfast is on level 12 & has a wide array of western & Asian food options & plenty of seating, staff are very friendly & they clean up tables promptly. The food was fresh & plentiful with lots of hot & cold options. There is a plunge pool & has 4 pool loungers & a further lounge area upstairs. It’s not a large space but given the hotels location in the old quarter, it’s lucky to have a pool. Had Swedish massages in the on site day spa, which is located in the basement, amenities are clean & staff on point with their massage techniques. Settling of our account & check out by Mr Rachel was prompt & a small gift provided to us. Overall, we enjoyed our time in this hotel, highlights are very efficient & friendly service throughout, room size, proximity to tourist areas & hotel amenities. Highly recommend this hotel to anyone wanting to stay in the old quarter. The on duty manager was friendly & keen to know about our experience. The hotel has only been open 4 months, but you couldn’t tell, the kindness of staff is what makes this hotel standout, it’s definitely worth staying at.

The best hotel I have ever stayed in. Room is clean and spacious. Friendliest staff I have ever met, especially Brian who helps me with everything I requested for !!! He arranged tours and transportation to Ha Long Bay, Sapa and Ninh Binh with reasonable price for me. Feel like home when I stayed here. 10/10 would definitely recommend and come back next year. Thank you all !!!

Well, I felt great when booking a room at Splendid Hotel. All staff always welcome me. They are friendly and helpful. The free breakfast is really delicious and the beef noodles is yummy. Good location in the Old Quarter and nice value for price. Ms. Rose at front desk take care me any time She introduced me to spa relaxation. I did the Hot Stone Package 155', it was absolutely amazing. Thank Splendid so much, I will back soon.

I chose this Hotel because of the location which is very near or facing Hoan Kiem Lake. Unfortunately upon arrival at the hotel (which we waited for 30minutes as front desk is not on her position) the front desk informed us that the guest occupying the room where I booked is at the hospital due to medical emergency, which i think is a scam because i backread all reviews on this hotel and they're telling the same ”excuse” which really pissed me off. They ”endorsed” us to their sister hotel which is in a courtyard. Also instead of booking taxi to pick us up on the original hotel, the staff just let us walk with our luggage!!!! So much hassle!!! I was about to cancel the reservation but there's no available hotels near hoan kiem lake that day so we just decided to stay. The room is spacious and clean. Good thing their breakfast is delicious else we will really ask for refund. However the location of the hotel is in the courtyard, so whenever we book for grab pickup or when the tour guide will pick us up. We have to walk 200-400meters just for the meetup. We also often cancel grab pickup due to location issues. Advice: Make sure to contact the hotel first and have assurance on the hotel location you will be assigned to before booking. Else you will experience the same fate as ours.