Hanoi Hostels

I arrived at Hanoi Airport at 11pm for an 8:20am flight the next morning, so I stayed at this hotel inside the airport. The location was great. There was no shower, but washing my face in the toilet and wiping my body with a damp towel was enough. It was much more comfortable than sleeping on a bench at the airport. The air conditioning was a bit noisy, but it wasn't too hot so I turned it off and slept. It was nice that they provided a bottle of water and a small piece of bread for free.

One of the worst customer services we have had in more than 6 months in Asia. Upon arrival, the receptionist assigned us two upper beds, despite us arriving at 6:00 AM and having booked weeks in advance. Politely, using both English and a translator, we asked to change to bottom beds, as we noticed upon entering the room that out of the 6 beds, only the two of us had checked in, and we asked if we could be near each other since we are a couple. Her response? ”Impossible! We are fully booked! The system does not allow changes.” Repeatedly. We innocently thought it was a system problem. Since we had a second consecutive reservation, we managed to get her to agree to change us for the second booking. When the day arrived, she moved us to another room, much worse, with bottom beds but separated. We complained to stay in the same room, negotiating for just one bottom bed since it seemed ”impossible” to have both, even though it was 9:00 AM and almost all the beds had been vacated by guests! At first, once again ”impossible,” but after insisting, she agreed to only one bottom bed. When asking to change the top bed because it was right next to the door—which rattled and practically didn't let me sleep for two nights—again: NO, IMPOSSIBLE. After having to ask her several times, she reluctantly agreed and did both changes in ONE minute. Was it THAT difficult? And also, clearly it was NOT a system issue in the end, which was very dissapointing. The beds are comfortable, but if you have a bed in room 3A next to the door, the door mechanism does not cushion the impact and the door makes the entire wall next to your head in the cubicle rattle VERY loudly. They should have a way to muffle the door noise. A LOT of street noise comes in through the balcony door. If you are a light sleeper, better look for another option. The cleaning staff makes a great effort to keep everything clean, as it is a hostel where they don't give you ”slippers”; therefore, all the dirt from the street comes in with your shoes, and when stepping on the wet bathroom floor from the shower, it gets spread everywhere. They give you clean towels every day, which is an interesting plus. In the end, it was a mixed experience, with a very dissapointing aftertaste because of the receptionist treatment. If you are looking for cheap facilities for a short stay, it is good. If you have problem with noise, be careful of room 3A. Location and neighborhood is nice.

I'm a Japanese guest who stayed on July 13th, 2026. The owner, or perhaps the man at the front desk, was very helpful and assisted me in English. The first floor is a cafe, so there isn't really a common area for guests to relax in, as it's used by regular customers. The shower is inside the room (separated by a door). The sink is also in the room, so there's a possibility of noise if your roommates come back late. I wore earplugs and fell asleep quickly, so it didn't bother me much. Shampoo and conditioner were provided, but the dispenser on the left was broken and unusable. I'm not sure if the middle one worked; I was too lazy to check and just washed my hair with water. However, it was very clean. There were no strange smells or insects. The air conditioning was on full blast, which was a bit of a downside as it got quite cold. I couldn't find the remote control. There was no duvet, just a single sheet. You'd need to wear extra clothes to stay warm. Despite that, the location is excellent. It's not tucked away in an alley but on a bright street, with plenty of cafes and restaurants within walking distance. Toothbrushes and bottled water were also provided! Overall, I'd say it's a good hostel for its 2000 yen price point. The Wi-Fi was incredibly fast. Whether your stay here is comfortable or not really depends on your roommates.

I had a pleasant stay at Urban Slumber. The price was very affordable, which made it a great option for budget travelers. I honestly didn’t expect much at first, but I was surprised by how clean the place was. The room and shared areas were well-maintained and comfortable. The staff were friendly and helpful, making the check-in process smooth. The facilities were simple but sufficient for a short stay. Overall, it offered great value for money. I would definitely recommend Urban Slumber to anyone looking for a cheap but clean and comfortable place to stay.

It was my first time to experience a youth hostel. The experience of spending New Year's Eve alone was very unique. The hotel is in a unique location, very close to West Lake, and the room is clean, tidy and safe. The owner speaks very good English and is very enthusiastic. Overall, it gave me a great experience. I stayed there for another night after the first day. I still recommend it!

What a perfect little place to stay if you have a late arriving flight or a very early morning one. I found the staff here extremely friendly and they used Google translate to communicate. The room was immaculate and offered fantastic value. They offer breakfast at an additional charge , very reasonable and their iced coffee is superb, highly recommend. An ideal place to stay for a night.

Can trip.com help this hotel improve when it comes to cleanliness so that no one will be a victim of insects and at least what we paid for is worth it. I cant imagine myself on my stay in this hotel that I jumped out from my bed because the rat pass near my forehead while I was just resting and because of this I was awake until morning. They transfer me to another room but cant still sleep due the noise near my room. They transfer me again for the 3rd room,but I just really survived on my 3rd day because I get tired of telling them. On the third room,there is a fly, ants and other small insects. I dont know how they clean. So traumatic experience with the mouse,in my whole life,first time I experience rat crawling near my forehead and even the rat enjoy big bite on my bread that I place in my bag. Please trip.com,help this hotel improve if possible because I like to book hotels and flights thru trip.com.I was not able to take photos of the rat because of my nervousness that time.

The service was great, they upgraded our room without us even asking, and check-in was smooth. The night market downstairs is super lively, so if you're a light sleeper, you might want to consider that. It's very close to 36 Old Streets and Hoan Kiem Lake, so it's definitely good value for money.

Everything was great. Quite often the owners won’t be at the “reception”, just wait a bit and ask some people, they will eventually com

I stayed here for three nights in a mixed dorm. The location is pretty good — close to public transport, some cafés, and a few bars. That said, the area gets noisy at night, so light sleepers should bring earplugs. The hostel itself is okay. Check-in was smooth, and the staff at the front desk were friendly enough, though they seemed a bit disorganized during busy hours. The common room is small but has a few couches and a TV. It’s a decent place to meet other travelers, but there’s no real social atmosphere unless someone starts something. The beds are basic — thin mattress, clean sheets, but the pillows are flat. Each bed has a reading light and one power outlet, which worked fine. Lockers are available, but bring your own padlock. Cleanliness is average: the dorm was swept daily, but the bathroom floors stayed wet, and the shower drain was slow. Breakfast is simple (bread, jam, instant coffee). Free Wi-Fi works in common areas but not great in the dorms.