4-Star Hotels in Hanoi

I stayed here for two nights and had a very pleasant experience. The room was clean and well-equipped, and the location was super convenient for getting around. The host was quick to respond, and the check-in process was a breeze. I would definitely stay here again.

I’ve been to Hanoi a few times and hotel service here is generally good, but Solaria truly stood out for us from the moment we stepped in, all the way to when we left and were warmly sent off by the porter. The level of service was impeccable. The hotel itself was excellent, cleanliness, welcome drinks, snacks, and overall comfort were all on point. Everything felt thoughtful and well taken care of. A special shoutout to two wonderful staff members who made our stay even more memorable: 1. Daria: During breakfast, we asked about the special chili salt powder served with fruits (it was amazingly tasty!). Daria not only explained where we could get it from a local mart, but also thoughtfully packed some in a container for us to bring home. Funny enough, we loved it so much that we bought fresh mango that same night and finished everything immediately! 2. Lily (Reception): We would like to give our heartfelt compliments to her, who assisted us from our first day to the last. She brought us on a room tour, polite, friendly, and answered all our typical tourist questions with ease. As we had requested a high floor, we were assigned one of the highest floors in the hotel. Lily thoughtfully informed us that the restaurant is located right above and operates until 10pm, so there might be slight noise until then. She checked if we were light sleepers and offered us the option to change to a lower floor for the remaining nights if it became an issue. The next morning at breakfast, she personally checked in with us again regarding the room, and it turned out to be perfectly fine for us, we didn’t notice much noise as we were still awake around that time. Since this was our anniversary trip (which I had indicated in the hotel remarks), our room was beautifully decorated with towel-shaped swans and rose petals, a really lovely touch. The next morning at breakfast, after our meal, Lily came by and presented us with a specially made coconut pandan pudding dessert. She shared that it was prepared for us today as we seemed a little tired from traveling the day before. During breakfast as well, Lily brought up about our request with housekeeping team for a firm pillow from the night before. Although we were initially told only one type was available, she took the initiative to explain and said she would try to source one for us. That very night, I received a firm pillow, truly thoughtful service. Lily also helped us plan our travel time to the airport, offered to assist with booking the hotel spa via her personal contact, and gave fantastic local food recommendations like cháo sườn with quẩy and rượu (sadly the shop was closed when we arrived, but it’s definitely on my list for my next trip to Hanoi). What really stood out is how Lily picks up on small cues and chooses the right moment to communicate, making everything feel very natural and personalized rather than forced. There was even more she helped us with along the way, always attentive and proactive, which really made a difference to our stay. To top it all off, during checkout, we were gifted local souvenirs, Trung Nguyen coffee drip filter and coffee powder, which was such a lovely and thoughtful gesture. Overall, an outstanding stay. Highly recommended, and we will definitely return on our next trip to Hanoi 🩷

The room was spotless and spacious. It was very quiet at night, which made for a great sleep. I always stay here and will continue to do so. Check-in was very convenient, the service was comprehensive, and the internet speed was super fast.

This hotel is tucked away in an alley near Hoan Kiem Lake. As soon as you walk in, you're greeted by a lovely fragrance. Its location, a bit removed from the busiest areas, ensures a great night's sleep. With a spa and a sky bar, it offers a really comprehensive experience. The breakfast is fresh and has a wide variety of options. But the best part, hands down, is how incredibly nice the staff are. I'll definitely be staying here again on my next visit.

I had a pleasant stay at this hotel during my recent business trip. The overall experience was smooth and comfortable, making it well-suited for corporate travelers. The check-in and check-out processes were efficient, and the staff were courteous, professional, and responsive to requests.

Excellent customer service, breakfast and shared areas. Pool , sauna and free games were a great addition especially as part of our trip was cool and cloudy. They also allowed us to stay beyond our checkout time in the shared areas- which was really helpful due to a delayed flight.

OMG, i feel like this hotel is the best hotel I have ever stayed so far. I need to shout out to especially the staff, omg, they are so friendly and the best. They can speak proper English and very helpful. They are just one text or call away whenever you need help. My family and I stayed at this hotel for a few nights at the family room. The room is a bit smaller than I expected but it is very clean and has all the necessary things for your trip. The brekfast is nice as well. I am personally grateful to Jimmy, Tam and John for all the help. When I come back to Hanoi, this is gonna be the place I will be staying again.

The hotel is in a great location, making it very convenient to get around and explore the area. The room was a nice size, offering plenty of space to relax, and everything was clean and well-maintained. Overall, a comfortable and pleasant stay.

The hotel itself was quite good—not too dated, and the breakfast was nice. However, the attitude from staff was disappointing. We declined room service and instead collected water from the counter ourselves each day. On one occasion, we didn’t collect it in the morning, and when we asked for water at night, a staff member refused to provide it and told us to purchase from the hotel shop instead—but the shop had also run out of bottled water. This felt both ridiculous and unreasonable.

We traveled around Hanoi and Sapa for 2 weeks and stayed at 5 hotels. Unfortunately, this was the one with the poorest service. The hotel felt overly strict. Even though our room was ready, they insisted that check-in could not be before 14:00 unless we paid an extra fee. We were also required to sign an agreement stating that we would be responsible for any damaged or missing items. Being asked to sign this kind of agreement itself left a very bad impression. I have never had to sign such an agreement at any hotel in my life. In contrast, the other 4 hotels made us feel genuinely welcomed, cared for, and were always helpful. The room design was nice, but the toilet often needed to be flushed 2–3 times, the shower leaked badly, and there was a strong drain smell in the bathroom. Breakfast was very basic. Overall, for this price, there are many better hotels to choose from in Hanoi.