Spa hotels in Hanoi

The hotel is in the city center. We had an excellent check-in experience. The room was small and without a window. It's a bit worn out, of course. When we checked in, we mentioned we'd be leaving early in the morning and asked for breakfast. We came down, and some people were sleeping on benches, others elsewhere. This is the first time I've seen something like this! What can I say? Of course, we didn't get breakfast to go.

My stay at Classyc Hotel in Hanoi’s Old Town district was nothing short of exceptional. Nestled right in the heart of the bustling Old Quarter, the hotel perfectly balances comfort, elegance, and accessibility—making it an ideal base for exploring the city. From the moment I arrived, the staff made a lasting impression with their warm hospitality and attentiveness. Check-in was smooth and efficient, and I immediately felt welcomed. The team was always ready to assist with recommendations, directions, and even small personal touches that made the experience feel truly special. The room itself was beautifully designed, combining modern amenities with subtle touches of Vietnamese charm. It was impeccably clean, well-maintained, and surprisingly quiet despite being located in such a lively area. The bed was extremely comfortable, and the thoughtful details—from quality toiletries to complimentary refreshments—added to the overall sense of luxury. One of the highlights of staying at Classyc Hotel is its prime location. Being situated in the Old Town district means that many of Hanoi’s famous attractions, local eateries, and vibrant street markets are just a short walk away. Whether you’re interested in exploring cultural landmarks or simply soaking in the atmosphere, everything is conveniently within reach. The breakfast offered at the hotel was another standout feature. With a variety of both local and international options, each meal was fresh, flavorful, and satisfying—perfect for starting a day of sightseeing. Overall, Classyc Hotel delivers an outstanding experience for travelers seeking comfort, convenience, and genuine hospitality in Hanoi. I would highly recommend it to anyone visiting the city and would gladly stay here again on my next trip.

We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it. We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding. To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side). Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight. In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check. Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.

Splendid Premium Hotel – Highly Recommended Our stay at Splendid Premium Hotel in Hanoi was truly wonderful. The staff’s attitude is outstanding — everyone is incredibly kind, warm, and genuinely committed to helping guests. You can clearly feel their effort and goodwill in supporting you, guiding you, and making sure you have a great experience in Hanoi, leaving you with an amazing impression of the country and its people. Their warmth and kindness make a real difference and create a welcoming, family-like atmosphere. The hotel’s location is excellent, the overall facilities are very good, and the price-to-value ratio is excellent. My family was very happy with our stay, and so was I. Strongly recommended.

recently stayed at Hanoi Solis Hotel 3 and overall had an average experience. The location was very convenient, close to many attractions and easy to reach restaurants and shops, which made exploring the city much easier. The check-in process was smooth and the staff were generally polite and helpful. The room was clean and comfortable, though a bit dated compared to more modern hotels I’ve stayed at. The amenities were basic but met my needs for a short stay. I felt that some areas of the hotel could use a bit of improvement, especially soundproofing and updates to the furniture and decor. Breakfast had a decent selection, but it lacked variety on some days, and some items could be fresher. Overall, it was okay, but not outstanding. In summary, Hanoi Solis Hotel 3 is a decent choice if you’re looking for a centrally located, budget-friendly stay in Hanoi. It does the job, but don’t expect anything luxurious or exceptional.

This was a last-minute decision, staying one night in the city center. I chose a slightly better option near Hoan Kiem Lake, as it was my first time visiting Vietnam. What a pleasant surprise to check in without having to stand awkwardly at the front desk! Instead, I could comfortably sit, enjoy complimentary watermelon and drinks, while the staff processed everything. A very friendly and beautiful staff member even gave us a detailed English explanation of nearby attractions like the night market and Train Street – it was truly impressive, something even five-star hotels often don't offer! The room itself was a bit standard and the facilities were a little dated, but overall it was perfectly fine. It was also very convenient for going out to eat. The hotel breakfast was quite satisfying, with both Chinese and Western options. They’d even bring pho directly to your table after you ordered, and someone would come around to pour juice. Plus, they had my favorite passion fruit! There are a few steps at the entrance, and the staff were quick to help with our luggage. No wonder so many people love coming to Vietnam for vacation!

This hotel has both prominent pros and cons. The room offers a great view, it has a smart toilet, the rooftop infinity pool is fantastic, and the gym is pretty good. Breakfast is also varied and ample. However, the downside is that it gets very crowded, and the cleanliness is only so-so.

The front desk staff speaks Chinese, which is a big plus. Compared to other hotels in the same price range, the facilities here are quite comprehensive and well-maintained. I also appreciate that rooms with balconies allow smoking. Overall, it's great value for money. I spent about a week in Hanoi, staying at various places, and this is by far the best value hotel I found. I usually don't leave reviews, but I was really comfortable here and wanted to recommend it.

The room decor is a bit dated, but it's well-maintained. The twin room felt a bit small because of the beds, and I was slightly disappointed there was no bathtub, as previous stays at this hotel always had one. This is a standard large hotel, featuring a swimming pool, gym, and spa. The buffet restaurant also meets typical large hotel standards, offering a rich variety of Western, Japanese, and Vietnamese cuisine. I've always been very satisfied.

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that ”we don't know the fact. You can make your reservation on our website now.” The remaining option on 18/4 morning was a ”suite” 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available ”King room” and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a ”late check out” at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.