Mercure Hotel Harbin Railway West Station Wanda Plaza

Mercure Hotel Harbin Railway West Station Wanda Plaza Reviews

Mercure Hotel Harbin Railway West Station Wanda Plaza

No.263 Nanxing Street, Nan'gang District, Harbin, Heilongjiang, ChinaView Hotel Details
Mercure Hotel Harbin Railway West Station Wanda Plaza
Mercure Hotel Harbin Railway West Station Wanda PlazaMercure Hotel Harbin Railway West Station Wanda PlazaMercure Hotel Harbin Railway West Station Wanda Plaza
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Guest Reviews of Mercure Hotel Harbin Railway West Station Wanda Plaza

9.7/10
Excellent
1912 review
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1912)
Positive reviews(1893)
Reviews with photos/video(514)
Delicious breakfast(276)
Friendly front desk staff(238)
Easy to get around(185)
Many amenities(133)
Large rooms(118)
Near shopping area(94)
Convenient for shopping(92)
Awesome gym(19)
Negative reviews(19)
218958****
Superior Room (Double Bed)
Stayed in Sep 2025
Business traveller
4 review
10/10
Outstanding
Posted on Oct 26, 2025
It's so nice sunshine day in haerbin,This hotel is really great. I always stay here. The rooms are very clean and comfortable. The front desk has upgraded to a luxurious king size bed. The room layout is great, and the lighting is excellent. There is also free red wine in the evening。五星好评,下次还来
Response from Property: 看到您筆下“陽光真好”的哈爾濱和“真的很棒”的我們,彷彿也感受到了您旅途中的那份愉悦心情,這給我們整個團隊帶來了莫大的鼓舞。為您升級房型、準備夜間的紅酒,都是我們希望能讓您此行更臻完美的本分。您提到的每一個細節,都是我們努力的方向。真誠期待在下一個冰城飄雪的季節,仍能在這裏為您帶來陽光滿屋的温暖回憶。
Louis Villa
Superior Room (Double Bed)
Stayed in Aug 2023
Travelling with friends
89 review
10/10
Outstanding
Posted on Sep 22, 2023
I had a comfortable night at this hotel. It had plenty of space the room and very clean.
Response from Property: 尊敬的賓客您好,非常感謝您對哈西美居酒店的支持與厚愛。我們很高興得知您對酒店的設施以及服務感到滿意。相信您的分享會給與更多客人一個有價值的參考,再次向您表示最真誠的的感謝~期待再次為您服務~
Guest User
Standard Queen Room (No Window)
Stayed in Dec 2023
Family
3 review
9.0/10
Great
Posted on Jan 6, 2024
I enjoyed stay at Mercure Hotel. Service and cleanliness good
Response from Property: 【Good service】【Hygiene and cleanliness】【Rich breakfast】Thank you very much for your support and kindness to Mercure Hotel.Thank you for having you all the way.
Anonymous User
Family Room (Mini Fridge+Projection)
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 11, 2025
Good.
Response from Property: Dear guest, thank you so much for your concise yet affirmative review! We're delighted to know that you gave our facilities, hygiene, and environment a perfect 5 - star rating. Your "Good." means a lot to us. Looking forward to your next stay!
213204****
Honorable Double Bed Room (Mini Fridge + Projection + Massage Chair + Smart Control)
Stayed in Apr 2025
Business traveller
2 review
10/10
Outstanding
Posted on May 13, 2025
The environment here is very good, the service staff and customer service staff are very enthusiastic, the room is very clean, and the bedding is neat. This is a particularly good experience. I will stay here next time I come to Harbin. I hope it will get better and better in the future
Original textTranslated by Google
Response from Property: Dear guest, thank you so much for your kind comments! The environment, service and hygiene that you praised so carefully are exactly the quality we have always insisted on. We are so happy to bring you a wonderful experience! Your recognition is our driving force to move forward. We will live up to your expectations and continue to optimize in the future! Looking forward to meeting you next time, wish you a happy life and everything goes well!
M41624****
Superior Room (Double Bed)
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on May 9, 2025
The room is clean, the waiter's attitude is also very good, the attitude of the restaurant waiter is enthusiastic, very satisfied, the hotel is newly renovated, the decoration is very good, the environment is very good, two treadmills have been added, and two toothbrushes were delivered quickly after requesting them. Recommend.
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and taking the time to share such detailed feedback! We are delighted to learn that you are satisfied with the cleanliness, decoration style and environmental hygiene of the room; it is our honor that the newly upgraded facilities and the newly added treadmill can add vitality to your stay. Your praise is a great encouragement to the front desk and restaurant team. We always adhere to the service concept of "heart for heart" and strive to make every guest feel cared for like family. It is our responsibility to provide you with efficient and timely room service. If you have any needs in the future, please feel free to contact the 24-hour online housekeeper team. We look forward to creating more surprise experiences for you again in your next trip with a new look! Best wishes for your health and happiness
M50475****
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 5, 2025
The room is spacious and bright, with a street view outside the window. It is close to Hasi Station and has convenient transportation. When I checked out, I was given a refrigerator magnet of the Hagia Sophia and a hot bottle of Nongfu Spring, which was a surprise!
Original textTranslated by Google
Response from Property: Thank you for your warm praise! We are glad that you like our spacious and bright room and convenient transportation location - the hotel is close to Harbin West Station, only 15 minutes' walk away, which is very convenient for business trips or exploring the Ice City. The street view outside the window is a perspective we carefully selected, hoping to freeze the unique charm of Harbin for every guest. I am even happier that you received the Sophia Cathedral refrigerator magnet! This cultural and creative product is officially designed by the Ice and Snow World, and I hope it can add a poetic memory to your journey. The hot Nongfu Spring presented at check-out is our little thought, and I hope the warmth will accompany you all the way~
1310409****
Deluxe Room (2 Beds)
Stayed in Apr 2025
Business traveller
41 review
10/10
Outstanding
Posted on May 3, 2025
Excellent location, considerate service, complete facilities, clean and sanitary, considerate service, neat bedding, a particularly good experience. I will stay here when I come to Harbin in the future. I hope it will get better and better.
Original textTranslated by Google
Response from Property: Dear guest, hello! Seeing you carefully write down keywords such as "superior location, considerate service, clean bedding", we seem to relive this wonderful journey with your words~ 🥰 —— About location: It allows you to quickly reach your favorite attractions/business districts, which is our careful plan when choosing the location; —— About service: The 24-hour online "invisible butler" mode was discovered by you (snickering), your satisfaction is our biggest KPI; —— About details: daily high-temperature disinfection of bedding, and the "obsessive-compulsive" cleaning rules of the aunt, finally waiting for you to understand them! Your words "I will stay here when I come to Ha in the future" instantly filled us with energy! 💪 We have noted your identity as a "loyal experience officer". Next time you check in, go to the front desk to receive an exclusive small gift~ Let's witness the promise of "getting better and better" together!
Daosanjiaogeijiuyou~
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 4, 2025
This hotel is pretty good. The room is clean, and the bed is not as soft as other places, and it has good support. The bathroom is separated into dry and wet areas, the shower room has big and hot water, and the toiletries have a light fragrance. There is a snack street downstairs, and takeaways can be delivered directly to the door of the room. The service staff's attitude is perfect. When we went there early in the morning, the room was not cleaned up yet. The service staff directly sent several free breakfasts and let us eat while waiting. The elderly and children were very satisfied. I will stay here again next time I come to Harbin.
Original textTranslated by Google
Response from Property: Thank you for your thoughtful praise! When we read your mention of the mattress support and shower water pressure, our team was very happy - it is worth it to contribute to the comfort experience of you and your family! 🌼 Snack street and takeaway delivery are indeed our "hidden benefits", and warm service is always our goal. Hearing that the elderly and children are satisfied is more gratifying than any reward! You are welcome to come back at any time❤️
M501720****
Superior Room (Double Bed)
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 2, 2025
Not only are the facilities complete, but the rooms are clean, the front desk is particularly enthusiastic, the service is good, and the surrounding transportation is convenient. I like Mercure Hotel, the service is warm and thoughtful, the environment is relatively good, and the breakfast is rich and delicious. It is worth recommending!
Original textTranslated by Google
Response from Property: Thank you so much for your thoughtful and heartwarming review! From the facilities to the environment, from breakfast to the service, every aspect has been warmly praised by you. This is the greatest compliment to us! We are honored to be your safe harbor during your journey. Mercure Hotel will always be a warm light for you~🌟
Soilman
Deluxe Room (2 Beds)
Stayed in Mar 2025
Travelling with friends
10 review
10/10
Outstanding
Posted on Apr 27, 2025
Convenient transportation, the hotel is easy to find, the room is very clean, the bed is very comfortable, the waiters are also very enthusiastic, recommended!
Original textTranslated by Google
Response from Property: When we saw you say 'convenient transportation and easy to find', we immediately took out our notebooks and wrote down the key words - 'lazy-friendly hotel'! 🚇✨ The room is so clean that you can see a mirror, the mattress is so comfortable that you can 'be trapped in the bed', and the enthusiastic critique from the front desk staff, we accepted this wave of praise with tears~ Thank you for your thoughtful recommendation, next time I will reserve a 'C-position room with a view outside the window' for you, so that you can continue to experience the joy of 'going out to the whole city'! ❤️
M308883****
Deluxe Room (2 Beds)
Stayed in Mar 2025
Business traveller
3 review
10/10
Outstanding
Posted on Apr 25, 2025
I really like the breakfast here! There are many varieties, the taste is delicious, and it is unforgettable. The service is also very thoughtful, making people feel at home. The accommodation experience of this hotel is really great! The room is spacious and bright, the bedding is comfortable, it is very quiet at night, and the service attitude is also very good. The price is relatively affordable, and the cost performance is super high.
Original textTranslated by Google
Response from Property: Thank you for your five-star praise! It is our greatest joy to let you fall in love with our breakfast, enjoy the spacious and quiet room and considerate service. We always believe that the breakfast cooked with heart and the sincere service can inject warm energy into the journey. The cost performance you mentioned is the affirmation of our careful balance between quality and price! We look forward to your stay again, and let us continue to protect your comfortable sleep and good mood with details. I wish you a happy life and come often!
M282666****
Deluxe Room (2 Beds)
Stayed in Mar 2025
Other
2 review
10/10
Outstanding
Posted on Apr 5, 2025
A very satisfying stay, and a very good impression of Erbin. It is a very clean city and a very clean hotel. The front desk lady knew that I was a special group of people, and upgraded the room without saying anything, and it also included two breakfasts. It should be said that the room upgrade was really great. It is the best room on the eighth floor, with a panoramic view. The room has no smell and is very quiet. The hot water shower is also super awesome. The mattress is very comfortable to sleep on, especially the thoughtful change of the quilt to a thin one. The heating in Erbin is also very good. It was very hot in other hotels the night before. Mercure solved this problem perfectly and directly changed to a thin quilt. It was very thoughtful. I recommend everyone to stay there. If you have the opportunity to go to Erbin again in the future, I will choose this hotel! ! The only regret is that there is no parking space. I parked in the hotel for one night and half a morning, and was issued two tickets by the diligent and conscientious Erbin traffic police...😓 Please pay attention to your friends who drive by yourself and learn from your lessons
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your excellent 5-star review! We are sincerely pleased to learn that you were very satisfied with your stay. We will continue to maintain and improve the details you mentioned, such as upgraded rooms for special needs, room environment, hot water, mattresses, and thoughtful replacement of thin blankets. We apologize for the parking problem you encountered, and we will actively seek solutions. We look forward to your next visit to Harbin. We will continue to provide you with excellent service and welcome you to choose Mercure again!
M507277****
Deluxe Room (2 Beds)
Stayed in Jan 2025
Family
8 review
10/10
Outstanding
Posted on Feb 6, 2025
The hotel is easy to find, just at the intersection, opposite the Harbin Bank sign. The building exterior and lobby look plain, but the room is clean, new, and large, and the bathroom equipment is also smart. The air-conditioning temperature is just right, and the floor is heated. The drinks in the small refrigerator in the room are free. Although there are only two rows of breakfast, the food variety is very complete, the taste is delicious, and it is clean. The service attitude of the staff is also very good. The only slightly unhappy thing is the naughty kids upstairs. The hotel is soundproof enough, but they can't stand them jumping hard on the spot... I will choose this hotel again next time I come to Harbin~ Not bad
Original textTranslated by Google
Response from Property: Hello! Thank you very much for choosing our hotel and leaving such a detailed review~ We are very happy that you think the hotel is easy to find, the room is clean, spacious and new, the smart bathroom and the appropriate temperature also satisfy you, the free small refrigerator drinks and a full range of breakfasts can also be recognized by you, the service attitude of the staff can make you feel caring, it is really great🥰 We deeply apologize for the unhappiness caused by the noisy children upstairs, and will strengthen management in the future to avoid such situations from happening again. Looking forward to your next visit to Harbin, we will definitely bring you a more perfect experience~
A&M-2015
Superior Room (Double Bed)
Stayed in Jan 2025
Family
14 review
10/10
Outstanding
Posted on Feb 3, 2025
It was a great experience and a very comfortable stay. Compared to the Qiuguo Hotel where I stayed the day before, I would give it a 10 out of 10. I would give a small suggestion, lower the temperature and make the bedding thinner for more comfort.
Original textTranslated by Google
Response from Property: Dear guest, we are so happy to see your 5-point excellent evaluation! Your high recognition of the environment, facilities, hygiene and services is like a shot of "cardiac booster" for us, which makes us more motivated to continue working hard. It is the greatest encouragement for us that you can stay comfortably and feel that it is better than the Qiuguo Hotel where we stayed before! We have carefully noted your suggestions to lower the temperature and make the bedding thinner, and will make adjustments as soon as possible to strive to ensure that every guest can enjoy the most comfortable accommodation experience. Thank you again for your support and look forward to your next visit. We will definitely not let you down!