Hatfield

A stuffy room with windows which did not open. Hotel totally characterless. Greeted at breakfast with the news that the coffee machine had broken down and there was no other source of coffee. There was also no orange juice. I was told that, the following day, there were also no eggs.

Bed was really comfy, hotel staff were amazing, food was okay, not really up to the usual standards but It done the job. Desperately needs a refurb, very run down. Can’t advertise new hotels on averts and online then we turn up to that especially for the price! Only reason for 5 was staff! Very attentive and helpful lot.

I came from Lincolnshire for my dad's funeral in Hatfield The room was big & the bed was very comfortable. There was a bath was was a lovely surprise. Plenty of wardrobe room. Tea, coffee and a kettle in the room.

What a great start to 2024, the staff smashing it out of the park as always. I’ve been staying with Hatfield hotel since the 2nd January for the month and each day I am greeted with smiles and great service. The room has air conditioning and is always clean. Free car parking is perfect for my trips into London for work. A big shoutout to Monika and Jen for always taking time to have a quick chat each day, definitely gives it that personal touch. Nothing is ever to much to all the staff.

The Hotel was clean and rooms spacious, thankfully it was only an overnight stay after a New Year’s Eve event. Staff were unavailable, had to wait for staff to come to reception for some time after ringing the bell Booked breakfast to be told when we arrived that there was not going to be any more food. There was barely enough for a couple of people, for a table of 11. Staff in the restaurant were very rude! We ended up driving to go elsewhere for breakfast

Family of 4 stayed for one night whilst visiting family in the area. We had paid in advance for our breakfast and booked a table for 9am the following morning. Went to have breakfast and the restaurant had a sign on the door stating it was closed until 3pm! Was very disappointed and so were my two children who were very hungry by this point! Went to reception to be told we would get our breakfast refunded wasn’t overly apologetic, just factual and blunt! Wasn’t given a reason! Very poor service we be back. We then had to go else where and pay again for breakfast whilst waiting for our refund to process which would take several days!

For £90 a night with very basic breakfast with understaffed kitchen and microwaveable scrambled eggs, I think this place is overpriced. The building is tired and almost off putting. The carpets smell of years of service. Would not be coming back, would go for Airbnb instead

Nice clean room. The bath in the bathroom was most welcome after a long day. If we go again I would take a plug in night light to show the way to the bathroom so as not to put the room light on. First time stay in a Premier inn.