Extended Stay America Suites - Oakland - Alameda Airport

The property is fine, our room this time was the problem. We’ve stayed here before and enjoyed it which is why we returned. This time is a completely different experience. When we entered the room we immediately noticed a heavy smell of incense. I called and asked for another room but was told they were out of rooms with a king-sized bed. We decided to stay, figuring we’d become accustomed to the smell. We did, only to discover the incense was used to mask the cigarette smell! In addition, there’s mold at the sink, a carpet nail sticking up near the bathroom that I caught my foot on, there are stains on the carpet, sink area, and bathroom ceiling (yes!), there is damage to a bedside table, the closet area shelf’s bracket is broken so that the shelf is unusable, and the bed is old and hard, not at all as comfortable as with our previous stay. I have pictures to demonstrate these things. We’re regretting having not rented a room at the Hampton Inn down the street.

The breakfast included was nothing. Only muffins and coffee. We asked for an extra pillow and was told that they did not have one. Then the person at receptionist needed to go to find one from another room.

Checked into the room and found leftover food & crumbs from previous guest. The wall near the restroom in my unit had floor boards peeling off. There was no coffee or tea inside the room & when I went to the "continental breakfast" at 730am there was literally 1 pack of instant oatmeal. That's all.

This was the 2nd time I stayed at this hotel. Last time the room soundproofing was excellent, making the airplane traffic at the nearby airport nearly inaudible. The sound insulation in the room this 2nd time was horrible. I was kept up all night by the airplanes taking off and landing constantly, even at 3am. The a/c / heater was located right next to the bed and was equally as noisy. The other issue was the hotel advertising their "Free breakfast." It was pretty slim. Just coffee, packaged muffins, and microwavable oatmeal. No fruit, no yogurt, no juice or milk, no dry cereal, and certainly no eggs.

Unfortunately, the “continental breakfast” only had some small muffins in cellophane bags and very bad coffee. I was told “the manager is out picking up some supplies now” - and it was 7:30 am

Staff is so polite and pleasant. But the 2nd floor rug in the hallway needs to be shampooed

When we reached there after our long flight journey we were looking forward to a nice kitchen equipped with basic utensils and coffee machine and toaster. But we found they had nothing. When we enquired on the front desk. That man said we are out of them as we are fully booked( I didn’t even see that many cars).we had persons with dietary restrictions and really wanted a fully equipped kitchen. I wouldn’t recommend this hotel to anyone. I would highly recommend you, at least in SFO ro call the hotel first and ask for utensils available before booking.

Employee at check in seemed in-different and rushed a standard amenity speech which was hard to understand because he rushed through it. We were given a room that hadn’t been cleaned. There was trash and food all over the room and bed was not made. We were able to return to the desk and we received another room. The second room was better. However, the bathroom door would not latch.

Couch torn and ratty. Faucet handle in shower broken. Parking lot poorly lit at night and dirty.