Area C, Yuedong Resettlement Area, No.21 Wuguang Road, Nanyue Town, Nanyue District, Hengyang, Hunan, ChinaView Hotel Details
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Guest Reviews of Hengyang Huishe Hotel
9.4/10
Outstanding
2191 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.3
Amenities9.3
Service9.5
Cleanliness9.4
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All reviews(2191)
Positive reviews(2177)
Reviews with photos/video(595)
Offers pick-up/drop-offs(504)
Friendly front desk staff(278)
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Convenient parking(141)
Perfect for business trips(139)
Tasty restaurant(55)
Close to train station(32)
Negative reviews(14)
M11457****
Guestroom (Double Bed) (Tv, Air Conditioner)
Stayed in Jul 2023
Business traveller
14 review
5.0/10
Posted on Aug 28, 2023
The pick-up and drop-off service from the high-speed rail station is very good, but the room cleaning is really not good. The ground was covered with dust, there were hairs everywhere, and finally there was a dead insect on the ground. Although it is not a high-priced hotel, basic hygiene must be ensured.
The TV also had a bug. It couldn't be turned on at first. Then I looked around and found a second gray remote control in the corner. The second one could be turned on, so I didn't go to the front desk.
It was really just a one night stay.
Original textTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您選擇衡陽會舍酒店(南嶽大廟店)作為您的住宿之選,並抽出寶貴的時間為我們提供寶貴的反饋。我們深知每一位賓客的滿意度都是我們最寶貴的財富,因此對於您此次入住體驗中的不滿,我們深感抱歉。關於您提到的高鐵接站接送服務,我們非常欣慰地得知這一服務得到了您的認可,這是我們一直努力提升服務質量的結果。然而,對於房間衞生狀況的問題,我們深感自責。您所描述的滿地灰塵、頭髮絲以及死蟲子的情況,確實是我們衞生打掃工作中的嚴重疏忽。我們對此表示最誠摯的歉意,並承認這是我們對基本衞生標準的嚴重失職。關於電視遙控器的問題,我們非常抱歉給您帶來了不便。顯然,這是我們在設備維護方面的不足,我們未能及時發現並處理這一問題。針對您反饋的問題,我們已經立即對涉事房間進行徹底清潔和消毒,確保所有衞生標準得到嚴格遵守。對清潔人員進行再次培訓,強調衞生打掃的重要性和細節處理。對所有房間內的電視遙控器進行檢查和清潔,確保設備完好且易於使用。我們非常重視您的反饋,並將以此為契機,進一步提升我們的服務質量。我們承諾,將不斷努力改進我們的衞生標準、設備維護以及整體服務質量,以確保每一位賓客都能享受到舒適、整潔和愉快的住宿體驗。再次對您此次入住體驗中的不滿表示誠摯的歉意,並期待有機會再次為您服務。如果您有任何其他問題或需要進一步的協助,請隨時與我們聯繫。祝您一切順利!
M260223****
Business Room (2 Beds) (Tv, Air Conditioner)
Stayed in Dec 2022
Family
9 review
4.0/10
Posted on Jan 27, 2023
This "hotel" is quite unique: there is only a piece of glass separating the restroom and bathroom, and there is only one door outside, which is a sliding door. It can only slide to one side, to the bathroom, and the previous one is completely exposed; if it slides to the second one, , taking a shower becomes streaking! Then the glass in the middle is transparent! In fact, there is no difference between taking a shower and running naked. This design is really unique! The water in the shower was hot and cold; I really don’t understand why it became the third-ranked “hotel” in the local area, and why I added double quotes, because I think it can only be regarded as a B&B!
Original textTranslated by Google
Response from Property: 尊敬的賓客: 非常感謝您選擇衡陽會舍酒店(南嶽大廟店)並抽出寶貴的時間為我們提供詳細的反饋。我們非常遺憾地得知,您的住宿體驗並未達到我們的服務標準,尤其是洗手間和浴室的設計給您帶來了極大的不便。對於這一設計上的不足,我們深感抱歉,並承認這是我們酒店設施規劃上的一個失誤。您所提到的洗手間和浴室之間衹有一塊透明玻璃隔開,且滑動門的設計存在安全隱患,這確實是我們需要立即改進的問題。我們理解這種設計給您帶來的困擾和不適,對此我們深感自責。 同時,我們也對洗澡水忽冷忽熱的問題表示歉意。這是我們在水温控制方面的疏忽,我們未能確保每一位賓客都能享受到穩定舒適的淋浴體驗。關於您提到的酒店排名問題,我們非常理解您的困惑。酒店排名可能受到多種因素的影響,包括但不限於地理位置、設施配套、服務質量等。然而,我們深知排名並不能完全代表賓客的實際體驗,因此我們始終將賓客的滿意度放在首位,並不斷努力提升我們的服務質量。針對您反饋的問題,我們已經立即對洗手間和浴室的設計進行重新評估,並儘快制定改進方案,以確保賓客的私隱和安全。對水温控制系統進行檢查和維修,確保每一位賓客都能享受到穩定舒適的淋浴體驗。加強員工培訓,提升服務質量,確保每一位賓客都能得到周到的服務和關懷。 我們非常重視您的反饋,並將以此為契機,進一步提升我們的服務質量和設施水平。我們承諾,將不斷努力改進我們的不足,以確保每一位賓客都能享受到舒適、安全、愉快的住宿體驗。 再次對您此次入住體驗中的不便表示誠摯的歉意,並期待有機會再次為您服務。如果您有任何其他問題或需要進一步的協助,請隨時與我們聯繫。 祝您一切順利! 衡陽會舍酒店(南嶽大廟店)
M53206****
Guestroom (Double Bed) (Tv, Air Conditioner)
Stayed in Dec 2022
Solo traveller
2 review
2.0/10
Posted on Jan 26, 2023
The experience is very poor, the road is very noisy, the air conditioner is very loud, and the water is not hot at all! All services are based on purchasing incense at the hotel! The hotel's location is relatively far from the center, and it takes about 30 minutes to walk there! If you don't buy incense at the hotel, you have to walk everything. I originally wanted to stay one more night, but I couldn't stand the service attitude, so I decided to change to a new hotel.
Original textTranslated by Google
Response from Property: Dear guest, we are very sorry that we could not give you a perfect stay experience. We are deeply sorry for not being able to satisfy you! Regarding your questions, I would like to give you an explanation. The hotel provides free pick-up and drop-off service from Hengshan West High-speed Railway Station, but does not provide pick-up and drop-off from the scenic area. The pickup and drop-off service for the scenic area is provided by Xiangfang, and the distance between the hotel and the scenic area is It is 1.3 kilometers away and may be a little remote. It takes about 16 minutes to walk and 4 minutes to drive. It is also because of the Chinese New Year, which is the day to welcome the God of Wealth on the fifth day of the ***** month. There are many pilgrims who come to the temple to burn incense and pray for blessings. When there are many cars, there will be If there is traffic control, we can only send you to the controlled place. It may be that we did not explain it clearly to you, which gave you a bad experience. If there is any problem, we will correct it in time! Thank you for choosing the hotel as your stay for this trip and sharing your stay experience with us. We are deeply sorry for the poor experience this stay brought to you. We will continue to work hard to provide you and more guests with better services.
rich
Guestroom (2 Beds) (Tv, Air Conditioner)
Stayed in Mar 2023
Family
1 review
2.0/10
Posted on May 1, 2023
The whole window above the room was almost separated from the wall. The window kept making noise at night and I couldn't sleep all night! ! When I asked to change rooms, there were no twin beds, so I could only change to a single bed! ! Made me sleepless all night! ! ! When I checked the source of the sound, I discovered that it was extremely dangerous to push the window hard. The whole window could fall down! ! ! ! too poor! ! ! !
The location of the hotel is also very remote! ! !
Original textTranslated by Google
Response from Property: 尊敬的賓客:我們對您在衡陽會舍酒店(南嶽大廟店)的住宿體驗表示深深的歉意。我們非常遺憾地得知,您在我們的酒店遭遇了房間窗户安全隱患以及換房不便的問題,這給您帶來了極大的困擾和不便,我們對此深感抱歉。關於您提到的房間窗户安全問題,我們感到非常震驚和自責。我們承認,這是我們在房間設施維護方面的嚴重疏忽,我們未能及時發現並處理這一潛在的安全隱患。我們對此表示最誠摯的歉意,並承認這是我們對賓客安全責任的嚴重失職。在得知您的情況後,我們立即對涉事房間進行了緊急檢查,並採取了必要的措施來確保窗户的安全,防止類似事件再次發生。對所有房間進行了全面的安全隱患排查,以確保所有設施都符合安全標準。對相關員工進行了嚴肅處理,並加強了員工培訓,以提高他們對賓客安全和設施維護的重視程度。關於換房問題,我們非常抱歉給您帶來了不便。我們承認,在換房過程中,我們的服務未能滿足您的需求,這是我們在服務流程方面的不足。我們對此表示歉意,並承諾將改進我們的服務流程,以確保類似情況能夠得到更好的處理。關於酒店位置問題,我們理解您可能覺得我們的酒店位置偏遠,給您帶來了不便。我們非常感謝您的反饋,並將考慮在未來的發展中,如何更好地滿足賓客對地理位置的需求。再次對您此次入住體驗中的不滿表示誠摯的歉意,並承諾將採取一切必要措施來改進我們的服務質量和設施維護水平。我們非常重視您的反饋,並將以此為契機,不斷提升我們的服務質量,以確保每一位賓客都能享受到安全、舒適和愉快的住宿體驗。如果您有任何其他問題或需要進一步的協助,請隨時與我們聯繫。我們期待有機會再次為您服務,並展示我們改進後的服務和設施。祝您一切順利!
M465779****
Guestroom (Double Bed) (Air Conditioner) (No Window)