Anonymous User
January 30, 2023
Very poor check-in experience. When checking in, the hotel front desk insisted that our order could not be found, claiming that our order was canceled by the agent. Later, we contacted the intermediary platform and learned that the order was normal because the hotel accidentally canceled the order. It took the two of us an hour to go nowhere in front of the hotel.
In the end, the hotel promised to waive other charges as compensation and resume the order. As a result, after returning to Hong Kong, the credit card was charged twice, a walk-in room fee and other miscellaneous fees, and the original order fee was not refunded, which is equivalent to a double charge!
It is still in the middle of wrangling, waiting for the reply from the hotel and the processing of the platform.
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