Guest User
August 18, 2023
I like to say about myself that I am not pretentious. I have traveled all over the world and met all types of hotel employees. But the situation that happened to me in this hotel is by far the worst so far. I received as a gift an extended weekend in a suite room. Right from the beginning I felt a strange smell in the room, there must have been a party there, it actually smelled like vomit. The child felt sick immediately, I went to the reception to ask them to check and change the room. No one wanted to help, they said that I can't change the room and adapt because life is hard. The room cost over 1300 euros / night. I asked him once again to come check the room and make a decision afterwards. They didn't care. I asked for a manager to come but the receptionist started yelling at me that if it doesn't suit me I should go to another hotel. Of course I had to argue with him in front of all the tourists, but he didn't care. They don't care about tourists, they don't care about image, about anything. In the end, a manager came and said that there was no way to change the room because the hotel was full, but he made me understand that if I give a "bonus", it is possible. I do not agree with these practices at all and I reacted immediately. Of course, when he saw that I would not give anything, he was no longer interested in the smell in the room, the fact that the bed was stained, that in the bathroom there were clearly traces of a "party" with young people. In the end, he agreed to change the room, only on the 2nd day, but he wanted to convey to everyone that he must make my life difficult in the hotel. No one responded to requests, not a taxi, not a bar, not a spa...actually I felt extremely stupid. I am so disgusted by this hotel and the people there that I have no words. I beg you, avoid this terrible place.