Dongguan Hotels with Infinity Pools

"My stay at the Songshan Lake YinFeng YiJu Hotel was absolutely delightful. The hotel boasts an excellent location right by Songshan Lake, offering a peaceful and comfortable environment. Opening the window reveals expansive lake views, which are particularly charming in the early mornings and evenings, providing a truly relaxing experience for both body and mind. The hotel's overall decor exudes quality, with elegant and tasteful design, and meticulous attention to detail. The room was spacious, spotless, and well-equipped, making for a very comfortable and convenient stay. The service was equally commendable. From check-in at the front desk to room service, the staff were incredibly warm, attentive, and friendly, making me feel right at home. The breakfast spread was extensive, featuring a good mix of Western and Chinese options, and the taste was excellent, catering to various preferences and starting the day off on a great note. The hotel's facilities are also outstanding. The swimming pool, hot springs, and fitness area are all well-maintained and offer a fantastic experience. I especially loved the hotel's lakeside proximity; a leisurely stroll along the lake, enjoying the breeze and scenery, was incredibly pleasant. Whether for a business trip or a leisure getaway, this hotel is highly recommended, and I would definitely consider staying here again on my next visit to Songshan Lake."

"The hotel is quite spacious, and the ground floor entrance is very grand. The front desk is on the fifth floor. Free parking is a great bonus. The front desk staff were very friendly and helpful. The room was clean, the bedding was fresh with no strange odors. Plus, there are plenty of dining options nearby. I'd definitely come back if I get the chance."

"I travel to Dongguan for business every month, and the services at the Dongcheng International Hotel are truly exceptional. I always feel incredibly cared for and appreciative 😊. A special thanks to Lobby Manager He. She initially prepared yogurt for me, but since I don't like it, she immediately arranged for plain milk 🥛 instead. You won't find this level of service just anywhere; it's absolutely fantastic."

"The room itself was great, very spacious, and the front desk upgraded us to a lake view room. It had a balcony overlooking the lake, and the bathroom had two sinks, which was very convenient. A free crib was provided for our child. However, the dinner buffet service was, in my opinion, the absolute worst. It was a complete mess, very poorly organized, and significantly detracted from our overall stay. First, when we entered, the two customer service staff members assigning tables were completely disorganized. The restaurant tables weren't pre-assigned; they were making seat allocations on the fly. Before letting us in, the two staff members had to confirm with each other that our table wasn't reserved. After sitting for about 15 minutes, I stepped out to get something. When my family returned to our table, they were asked to move by a staff member who appeared to be a male manager (he wasn't wearing a suit, just a long-sleeved shirt). When I got back to the table, I heard this male staff member telling the front desk staff that a customer was scolding him. Little did I know, he was talking about our table. My family was very confused when I returned, as they were suddenly told to move, and those other guests were standing right by our table, watching us being forced out. Firstly, this felt incredibly bad. If the restaurant is seating guests, shouldn't they first check if someone is already sitting at that table? We had been at that table for over 15 minutes, and my family had already started eating. What does it mean for staff to bring guests and have them stand by our table? It made us feel as if we had taken their spot without permission, as if it was our fault. This experience was terrible. I never expected this kind of treatment at a five-star hotel. I thought I was in a 'cha chaan teng' (a Hong Kong-style diner) or McDonald's, with people waiting for tables. Secondly, this was a mistake by the management team, so why should we bear the consequences? I asked the male staff member why we had to move, and he said it was the front desk staff's fault and that he had already reprimanded them. I said the arrangement was terrible, and he mentioned that the other customers had booked previously. Well, we also booked our room and dinner package! If it was a team error, they should have handled it themselves and arranged for the other customers' reservation. Why were we forced to accommodate? Why couldn't they just seat the unseated customers at another table? There were five of us, including a one-year-old baby and seniors. Didn't they consider the inconvenience moving tables would cause us? I felt a significant double standard here. Thirdly, when we moved tables, only that manager-like male staff member helped us. Not a single other staff member came to assist. My mom was holding the baby and still had to carry her own bag to the new table. Only one staff member helped carry two plates. My sister had to carry her own plates with both hands. Since there were many dishes on the table, we had to move them ourselves. Midway, a male staff member in a short-sleeved shirt walked towards our table. I thought he was coming to help us move, but to my surprise, he was actually there to clean the table. Seeing that we hadn't finished moving, he turned and walked away. After a while, the original male staff member who asked us to move saw that we hadn't finished and finally came to help us move the remaining dishes. Honestly, the team cooperation in this restaurant felt very poor. I have never seen such terrible service in a five-star hotel. Finally, I want to point out that from the moment we were asked to move until we finished moving, no one came to apologize to us. The blame was on the incorrect table assignment. To be honest, we paid to go on vacation, booked a hotel room, breakfast, and dinner, and our family wanted to relax and enjoy ourselves. Little did we know, this one dinner ruined the entire stay. It was my first time being forced to move from a table at a five-star hotel with other guests standing around, and it was truly an unforgettable experience.🤣 Absolutely a bad review. Even days after checking out, I still can't forget this terrible experience, so I had to write a review!"

"This was my first time at the Banyan Tree Dongguan and I was immediately captivated by the scenery. The hotel is surrounded by lush greenery and a lake, creating an elegant environment that truly feels like a 'green oxygen bar.' Every step within the hotel offers a new picturesque view, making it perfect for capturing stunning photos. Nana from guest relations provided incredibly attentive and thoughtful service, efficiently resolving all our questions and making our trip worry-free and convenient! I'll definitely be back for another vacation!"

"The hotel lobby is grand and beautiful. Chinese and Western food are located on both sides of the lobby. The Chinese morning tea is good. The front desk staff are enthusiastic and thoughtful. They proactively introduced the hotel's swimming pool garden and self-service laundry room. The room has been upgraded. The service lady on the floor was also very enthusiastic during my stay. She took the initiative to ask questions. Do not add mineral water. A good experience and good value for money."