Our classic, modern hotel, located in Downtown Abu Dhabi, is 40 minutes away from Zayed International Airport. Inspired by the history of the Capital city of UAE, Mercure Abu Dhabi's design instils a sense of heritage in its 156 rooms, suites, lobby, open dining, recreation and event spaces. Abu Dhabi's vibrant culture captures travellers from the start. Our hotel evokes a heritage ambience filled with joy, and we are pleased to offer you a heartfelt hospitality.
"The hotel's location is excellent, but the entrance was hard to find. The nearby parking lot was under construction, so it took a long time to find a small alley entrance. However, once found, the location is super convenient, with a large shopping mall and many restaurants nearby.
Also, the hotel automatically upgraded my room type; the room was very large and clean.
However, the customer service was a bit strange. When checking in, I stood at the front desk for over ten minutes (around midnight, not a busy time). The front desk staff knew I was there but had a very long conversation with someone who wasn't a hotel guest (I could tell from their conversation), as if I were invisible. It wasn't until I showed my displeasure and asked how much longer I'd have to wait, or if there was another staff member who could help me, that the pointless chat finally ended.
I called the front desk to ask for tissues and room service. Room service was delivered, but they told me tissues were handled by a different department… After I finished my room service in the room, the dishes were just left there. I then requested 'Make Up Room' and left. When I returned, the room had been cleaned, but all the room service items were still in the room, untouched by anyone… Bizarre.
Overall, the hotel's hardware meets a 4-star standard, but the service needs improvement."