The Horizon Ipoh By Iconique Espace

Firstly my original confirmed booking at The Horizon was cancelled by the Management and when I rebooked the cost had more than doubled. When I arrived at the premises I found towels hanging in the cupboards. I texted the owner to check if they were clean and was assured that they were, however minutes later some workers were sent to the unit to remove them. After walking around the unit with my bare feet it was covered in dust and again I contacted the Management with an attached photo, and he/she informed me that I would have to pay extra for cleaning service. I protested that I had just entered the unit and expected it to be cleaned before I got in. Moments later two cleaners were sent to the unit to mop the floors. While the unit is generally in good condition and the air condition is cold, don’t expect too much. The kitchen utensils are quite basic and old, the pillows are old and hard and needs to be replaced. Finally there is a stench in the lift lobby on the 13th floor.

The location is good as it is nearby city center and tourist area. The drive up to parking area can be quite challenging if you are driving larger or longer vehicles due to tight corner at turns going up or coming down each floor. Nothing much to say about service as it is self checked in and self checked out. The room was quiet and my family could enjoy a quiet and peaceful night sleep.

The overall experience from checked in and the conversation with the support is good. Information given is sufficient too. I didn’t park at multi storey car park, end up just to pay extra parking at visitor parking and no need to round up to multi storey car park. Only aircond at living hall need to improve the cold, seem not cold even on for few hours. The rest are good. Sofa got some dirt with the dust and some biscuits. Not well clean. Definitely will recommend to friends.

Great place to stay, nearby with the nice Nasi Kandar restaurent with a nice pool for my kids. Will come again for our next trip...

Upon arrival the 2 contact details provided don't respond and it's really annoying and disappointing. 1 contact go into voicemail box and another will never pick up the call which somehow give you the impression of the host is not reliable(Attached conversation without reply) The property manager or agent that host these property really need to be more professional. The unit is full of new paintings and the smell cause lots of discomfort(Attached the toilet door with new paint) The bidet or sprinkler is broken and the water is scattered around and cause our clothes and toilet paper all wet!!!(Attached photo broken bidet) They don't install ventilation fan on the toilet and when you open the window for air circulation your neighbors could see you.Their intentions is very clear which is they don't bother the comfort of the guest(Attached photo of when open up the toilet window for ventilation the upper floor could see through hence no privacy while shower.You shower with window close and its felt suffocating after a while!!!) As Ipoh is famous for eateries to our surprise when we packed our supper home the utensils is really disappointing.The host barely provides you any plates and utensils.Maybe just 4 cups 4 plates as if anything extra will cause them a million dollars investment.You can't find extra waste plastic bags or toilet paper.They simply being too calculative and don't provide any extra even you are using it to keep their unit clean at least if you provide me with extra waste plastic bags we could pack our waste and keep it clean and hygiene instead. Each room only 2 towels for shower and no pools towel provided.Very inconsiderate!!! The worst part is they will sent you a check out instructions 6am in the morning to wake you up!!! If you having a peak booking on our check out date you may sent a reminder for checkout but please not at 6am in the morning !!! I think Trip.Com should check on your agent quality and set a minimum standards.The property host is really disappointed we don't have time to waste so we just put up with it and write a review after check out.

Good location as near to Hospital. The room is good with all the facilities. However, for big group stay in 4 bedrooms apartment with only 1 access key is a big tough to travel. 2nd toilet flushing system not working proper. However, customer service is good with policy limitation.

I ordered a unit with 3 room with the topic of muji,the second me and my family open the door,a strong scent of furniture rush into my lungs,i instantly contact the owner team,wanted to have a appropriate solutions,but they dinnt reply much,keep on asking us to wait for them to check stuff,meanwhile,i contacted agent of trip.com,telling her about the situations,the agent reach out to the owner team too,but dinnt even get a reply from them,as the unit i booked was a no-refund unit,trip.com couldnt do anything about it,just as i thought im going to die from lung cancer,luckily,the owner team finally replied with solution about changing another unit for us,which we found was acceptable compared to the previous one,the facilities of the unit was pretty good overall,its just that the unit of topic Muji was unbelievable,aircon was nice,everything was nice when the toxic odour was gone