Guest User
February 9, 2023
I stayed in a single room that ended up being on the fourth floor, in the attic. It was the worst hotel experience of my life. It’s up four flights with no elevator, which is at least as advertised if annoying, but the room was disgusting. The worst offense by far is that the bathroom had a foul, terrible stench to it — it smelled like mold or a dead rat or a dead rat with mold on it. Every time I walked in I was hit by it, and running the fan and the noisy bathroom fan only barely dealt with it. So I was living in a fetid, possibly hazardous stench the whole time. Next up, the room was hot AF and the windows were tied down in such a way that they only opened about three inches, meaning it was hard to get a good ventilation system going. Maybe if it was in the 50s outside it would be fine but one day it hit 90 and it was miserable, even at night. The room amenities were partly missing, with not enough coffee to last my stay plus no dish soap and no dish sponge, and none on offer in their grotty essentials room to collect. I had to acquire all that on my own. Then you can add to that the run down state of the room, full of cheap hardware, cracks and scrapes and a worn down feel, and it was utterly miserable. And then there’s the customer service reps I complained to. When I brought all this up they said they would send someone to investigate, but nobody ever came. When I complained again they said someone came by, but when I wasn’t there so they couldn’t get in. But they never told me I had to meet the person there, much less give me a time to do that, plus they work there so they should have just gone in without me. That’s what maintenance people at hotels do! They were almost certainly lying about someone ever coming by. So they said they would send someone again. They never came. I complained again, and they said once again that they would send someone. They never came. They never came. They never came. All of it was lies. After an excruciating hour with someone on chat on night they did offer me a £204 refund. But when I explained that the room was paid by someone else so this did nothing for me, they didn’t get it. Finally, at last, they offered to transfer me to another hotel and pay for the Uber, but it was nearly 1:00am and I was too exhausted to start that process. Oh, and I asked them why the windows were bolted shut and they said it was to stop people from accidentally falling out. But the windows were so tiny that’s impossible --- the only way to get out would be to force yourself out, though honestly after several days in that hotel room I wouldn't blame someone for trying. If I had to guess I would say the real reason the windows didn't open properly was that they just like torturing people for their own amusement. Do not stay here. It is an abysmal, disgusting hellhole, and it is bad for your mental and possibly physical health. This entire hotel is in violation of the Geneva Conventions. Sonder should be tried and convicted in i