Guest User
November 4, 2021
The neighborhood is located in an area like this, without infamy and without praise. Our interest is in the Chinese restaurant district which is next door. Note, if you are driving, that the road is "blocked" by the tram line and you cannot drive the car directly to the Chinese quarter (which is opposite) but you will have to take a long detour. In front of the hotel there is the surface tram which cuts and divides the area into two parts without the possibility of crossing for cars.
The construction of the hotel is very recent and the interior has a recent history. There is an elevator. The rooms are larger than the small size of the three-star Parisian hotels. The reception and concierge showed an unskilled staff. On the phone, obvious things answer: opening hours and how to get there, all this information is part of a routine. A substantial lack of preparation of the concierge staff is revealed by some fundamental details: they do not say that to enter you ALREADY have a code or a plastic hotel card. Without these two things, you will stay out on the road. The hotel responds to music with welcome messages but you will have to wait if a human voice responds to you. Our misfortune is to arrive in the evening (after 10pm), just when there was no one in the reception. The staff do not wear any uniforms and therefore there is no way to distinguish a concierge from any customer. While we were in the street in the rain, waiting for someone to come and open us, we saw that a girl was passing inside the ground floor who paid no attention to us. Then I had to start banging my fists on the closed door and two customers came in and were drinking coffee. The problems are not over. The girl with gave us a room that, then on the place of the entrance, we found already used and with the beds unmade and with the remains of old fruit duo tables. The concierge is unable to make autonomous decisions but must always telephone a person who has to give her instructions. Attention, this Trip.com site does not explain that this hotel requires a deposit and money deposit ONLY BY CREDIT CARD. Pay attention to these points before booking a room. Honestly, next time I prefer to pay more and go to a luxury and superior quality hotel rather than risk having an unpleasant experience
Original TextTranslation provided by Google