Popular Kemerovo 4-star Hotels

The last time I was at the hotel 4 years ago, I will tell you he hasn't really gotten worse over these years. Good room, all the foam was, coat, slippers, tea table and sugar tea. Breakfast did not take, in Moscow I can't have breakfast so early). Hotel recommends, reception works rather than sleep, shoe cleaning machines on the floor and in the hall, showers in the floor, which is convenient. Enjoyable trimmings - an unusual card with the address of the hotel itself, and a card who took the room. That's how to keep it!

They booked 2 rooms from the organization for a day and 2 days later for a day (drove through Kemerovo). On the way there stayed in the hotel 26.02, more and less normal. They drove 27.02 and literally the next day (28.02) call from the hotel and say that you need to make a prepayment for the next accommodation (booking on 01.03). Without payment, they will not be settled. Once again, I will explain the situation: booked in advance, the payment was not requested (we would have paid in advance). When they left the hotel 27.02 they also did not ask to pay (which on the spot too could be done without any difficulties). Probably someone wanted to release a room or room. Since there were competitions in the city to find the hotel quickly, there were no places. We had to go to them for the matter and pay for the rooms in advance. Further, it is also interesting, the account was put at 2 hours, as we budget organization and pay through the bank instantly impossible (and they needed it, or the next day will not settle), we began to try to pay as a private person through the sberbank on-line, Of course no QR codes (the account was issued), payment on requisites, to specify the number of the reservation and a bunch of other difficulties. Okay. Further interesting - the commission. I don't know why. Or another region or what the matter. Somehow they paid, they left our reservation. On arrival at the hotel, they are not in the room that was ordered (not the studio, but the standard), saying that they have different studios (for the first time the studio was like the studio, by the way). The second room at all looked for minutes thirty (repeat, paid booking was!!!). It was impossible to sleep in the hotel, the walls are cardboard, probably. Here, of course, the full loading (it is not their fault), but the walls.. The only plus is early breakfast and good food. The hotel we have put in the ”black list,” for the first time we have faced such attitude and such organization of the accommodation process.