Dorsett Hotels in Kuala Lumpur

11/3/2025, around 11.50am , Staff named Ugesan was rude—treated guests like friends and even raised his voice. I don’t know if it was the system’s fault or his, but someone get in my room - he has a key but I dont check out yet. And at that time, I had just finished showering - not proper dress , only towel and we not wear hijab. We not ready check out because its only 11.30++ . Imagine that—suddenly, someone opens the door. You think I wouldn’t be mad?! There was zero communication between the front desk and the woman I spoke to in the room about the incident. That’s why Ugesan didn’t know, you didn’t know—but instead of sorting it out, you kept asking for my booking number, code, email, and so on. Meaning? You already knew there was a mistake but didn’t want to admit it. No apologise to! Just , ‘thats all thank you’ - ugesan after we give our room card   I get it, I’ve dealt with many staff like this—playing the victim. But as front desk staff, don’t be rude. This hotel isn’t exactly five-star, so don’t let poor service drive guests away. Thank you En. Shahrul / shamsul for treat us nicely however, I’ve been waiting for an email or phone call to explain the root cause, but the month is almost over, and still nothing.

The area is good, very near to TRX. For woman solo traveler, it might look scary because the area is a bit dark and quiet, as it is not in the main road, but worry less, the area is pretty safe. The room is so clean and neat. It was perfect for solo traveler, not too big and not too small. For couple, this hotel can also be your top choice. The most disadvantage is the room not being soundproof. I can literally hear next room boiling their water, showering, and laughing. Other than that everything is good. Perfect if you only visit your hotel for sleep at late night and wake up early. Location wise is super walkable to many landmarks like Bukit Bintang, Alor Street, TRX, and Pavilion.

Without a doubt, I'm gonna claim that this hotel is epic! I've chosen Dorsett Hotel because it's closest distance from Bukit Bintang especially Pavilion Mall. Although it's an old hotel but the facilities was very good. Welcomed with a nice staff, very smooth & fast checked in. Continued with the hotel room I've got, surprisingly great. The room is very spacious especially for those whose travelling with kid. I've got the 19th floor room & the view in my hotel room was quite nice. My daughter really love & enjoy the hotel room. Yet the bathroom was very clean, bright & fully renovated. This hotel doesn't provide the everyday's mineral water but it has a drinking filtered water system that's normally had by the five stars hotels. For the restaurant, I can say it's quite old, a little bit dark. I think it's much more better when the hotel change the lighting to be more brighter & modern look. The breakfast menus are not many but all fresh, delicious & served very well especially for the beverage, the authentic milk tea is a must have item everyday, served hot & you can drink as much as you want. Overall, really love this hotel & I will stay in this hotel again when visiting KL again. Highly recommended!

The rooms were spacious, comfortable, and well-equipped, making it perfect for families. The staff were exceptionally friendly and accommodating, ensuring that we had everything we needed for a pleasant stay. Overall, Dorsett Hartamas KL exceeded our expectations, and we would definitely stay here again. Highly recommended for families looking for a comfortable and enjoyable stay in KL! ⭐⭐⭐⭐⭐

the staff was friendly. the room was quiet alright. i like that they provided a water dispenser outside of the rooms. the location is very near to the mosque, its a 7 minutes walk. there is also a bunch of food trucks near the hotel so you don’t have to travel further just to eat. i think the other part of the building is a mall, but we didn’t have time to check them out.

WE WOULD LIKE TO COMPLIMENT RECEPTION MAGEN AND RISHI OF THEIR GOOD SERVICE. THEY ARE VERY HELPFUL. KEEP IT UP! ALSO CLEANER HOUSEKEEPING ASSISTANT SUBOJ IS VERY COURTEOUS AND POLITE. THANK YOU.

Location is good, just next to the Taman Connaught MRT Station with covered walkway all the way. However you must choose the deluxe room if you want to have a window. Otherwise, the Superior rooms have no windows. Only a couple of stores are still operating on the downstairs of the linked mall next door. There's a nightclub in the mall , and the noise throughout the night could be devastating depending on the room allocated.