Pullman Kuala Lumpur City Centre Hotel & Residences Reviews

Great stay. Walking distance to Pavilion Bukit Bintang. Hotel room is spacious. Breakfast choices are plenty and tasty.

I recently stayed at Pullman KL for two days and was overall very pleased with the experience. The rooms were clean, spacious, and comfortable, and the hotel facilities were excellent. The staff were friendly, professional, and always ready to assist, which made my stay even more enjoyable. However, I was slightly disappointed with the breakfast. While there was an impressive variety of options available, the quality of the food didn’t quite meet my expectations. Some dishes felt lacking in freshness and flavor compared to the high standards Pullman usually delivers. That being said, it didn’t overshadow my experience, and I would still recommend Pullman KL for its comfort, convenience, and exceptional service. I hope they can improve the breakfast quality to match the overall excellence of the hotel.

Good location, just next to Banyan Tree Hotel and Pavillion shopping mall. Great continental breakfast and very comfy bed with lots of amenities.

The room was so great and quiet environment, the bed is so comfortable and all everything in the room is very neat, I love it. All the staff are very nice and so helpful since I have checked in until the last day for staying, I will back to stay again. Fantastic!

Had a wonderful experience at Pullman KL with room upgrade to Executive Club King with connecting room. Wonderful service from miss Mai at front desk. Immaculate service by Executive Club team led by miss Theressa. Clean and comfy Club King room. Will be back soon

I booked a two room apartment with kitchen for two nights. The price was super expensive but i dont think it is something worth it. The access to pavilion needs to walk around a huge dangerous busy road with the non functional traffic light, unlike banyan tree which has its own linked bridge. In the map it looks near to pavilion but in reality you will sweat a lot before arriving pavilion. During the hotel check out, the line was long and the check in / check out sign was confusing with 3 lanes. There was sign for check in and check out but people scattered check in and out everywhere. Some people just cut the queue and the lady at the counter letting them cutting queue. Not sure why nobody monitor or making the process easier. I dont think i will book again here to waste money to have a bad experience for my holiday. Quite sad experience.

Convenient location to Pavilion and KLCC with sheltered walkway. Hotel staffs are friendly and helpful

I want to compliment the staff member named Jackson for his excellent service attitude. He is always welcoming with a smile. I really like the environment there, including the breakfast and the beautiful location.

The rooms were immaculate and very comfortable. The attentive and courteous staff catered to my every need.

This round I booked one bedroom service apartment. The apartment has all the basic stuffs like oven and frying pan for those family who want to cook. As I am on business trip I don’t really use these facilities. The breakfast variety at poolside at level one 10 is not as much variety compared to the hotel side. Overall, the room is comfortable to stay for big family.

For the second time we stayed here in Pullman and this time we chose to stay in 2 room apartment. It was not as great as our first time stay (last time we stay in king room). It was the cleanliness that become the issue. Hope it can be improved, and repaired the broken things in the bathroom so it would meet the 5 star hotel level. Anyway the food served is still superb!

Concierge & Reception staff are friendly & helpful . They know the guest very well & address each guest by name. They design the rangoli & display to celebrate Diwali

Wonderful service from check in to check out. Big thank you to Mr Nizam for his great service together with his staffs. Thank you.

Highly recomended... Servis bgs, staff hotel mesra alam... Terbaik... I will repeat soon⭐⭐⭐⭐⭐