Pullman Kuala Lumpur City Centre Hotel & Residences

Pullman Kuala Lumpur City Centre Hotel & Residences Reviews

Pullman Kuala Lumpur City Centre Hotel & Residences

4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaView Hotel Details
Pullman Kuala Lumpur City Centre Hotel & Residences
Pullman Kuala Lumpur City Centre Hotel & ResidencesPullman Kuala Lumpur City Centre Hotel & ResidencesPullman Kuala Lumpur City Centre Hotel & Residences
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Pullman Kuala Lumpur City Centre Hotel & Residences Guest Reviews

4.4/5
Very Good
2285 review
Verified reviews
Location4.6
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(2285)
Positive reviews(2192)
Reviews with photos/video(679)
Delicious breakfast(347)
Convenient for shopping(171)
Large rooms(115)
Delicious buffet(56)
Great swimming pool(37)
Near mall(12)
Negative reviews(93)
Foong Jiaen
Deluxe Twin Room
Stayed in Dec 2024
Business travellers
2 review
4.0/5
Very Good
Posted on Dec 5, 2024
I love the cleanliness and the hotel is near pavilion. The breakfast has a variety of food which I enjoyed
Anonymous User
Two Bedroom Apartment
Stayed in Nov 2024
Family
4 review
3.7/5
Posted on Nov 24, 2024
For the second time we stayed here in Pullman and this time we chose to stay in 2 room apartment. It was not as great as our first time stay (last time we stay in king room). It was the cleanliness that become the issue. Hope it can be improved, and repaired the broken things in the bathroom so it would meet the 5 star hotel level. Anyway the food served is still superb!
Response from Property: Dear Valued Guest,Feedback is always appreciated as we consider it to be a valuable learning opportunity. We thank you for taking the time to share your experience with us but are sorry to hear your stay was below par. We will highlight your comments to the Executive housekeeper and her team. Hopefully, our location fit your needs, and you were able to enjoy the rest of your visit. We look forward to hosting you better in the future at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Guest User
Stayed in Oct 2024
Couples
4 review
4.2/5
Very Good
Posted on Nov 3, 2024
Concierge & Reception staff are friendly & helpful . They know the guest very well & address each guest by name. They design the rangoli & display to celebrate Diwali
Response from Property: Dear Valued Guest,Thank you for offering feedback about your recent experience at Pullman KLCC Hotel & Residences. We're glad you enjoyed our service from the heart and festive Diwali decorations Your positive comments are important to us, Please do let us host you again should your travels bring you back to KL.Kind regards,Devi.CGuest Experience
Anonymous User
Two Bedroom Apartment
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Wonderful service from check in to check out. Big thank you to Mr Nizam for his great service together with his staffs. Thank you.
Response from Property: Dear Valued Guest,Please allow me to first thank you for your compliments on our property and team and especially so for highlighting Mr Nizam from reception. We truly look forward to welcoming you back soon to Pullman KLCC Hotel & Residences in the near future. for another amazing stay.Kind regards,Devi.CGuest Experience
ieda abu bakar
Premium Grand Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Highly recomended... Servis bgs, staff hotel mesra alam... Terbaik... I will repeat soon⭐⭐⭐⭐⭐
Response from Property: Dear ieda abu bakar,Thank you for taking the time aside to write a review regarding your recent stay here at Pullman KLCC Hotel & Residences in such glowing terms. We look forward to hosting you in the near future.Kind fregards,Devi.CGuest Experience
its me capri
Two Bedroom Apartment
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 20, 2024
Overall room was good and excellent. Strategic location at city center and near to shopping mall pavilion. For breakfast just nice which we had at 10th floor. Front desk officer really helpfull .. In future will come back to stay here..
Response from Property: Dear its me capri!Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience
Guest User
Premium King Room
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Good service and clean. Like the restaurant food. Will book again for the next trip
Response from Property: Dear Valued Guest,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards, Devi.CGuest Experience
Quenna
Deluxe Twin Room
Stayed in Nov 2024
Other
6 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Love to stay at this hotel. Great service & the buffet breakfast was good
Response from Property: Dear Quenna,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly apply your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience
Guest User
Two Bedroom Apartment
Stayed in Sep 2024
Family
9 review
3.7/5
Posted on Sep 29, 2024
We stayed in the 2-bedroom apartment,booked two rooms. Strangely one came with both rooms with ensuite bathroom, but the other room only had one ensuite bathroom. Kitchenette is too dated, with cabinets too old and stove top badly maintained. Bed was very comfortable, good strong shower and good aircon. Do consider giving your apartment rooms a face lift. Too old, won't stay here again. Location is excellent, right opp mall and next to awesome hakka restaurant.
Response from Property: Dear Valued Guest,Feedback is always appreciated as we consider it to be a valuable learning opportunity. We thank you for taking the time to share your experience with us but are sorry to hear your stay was subpar. Hopefully, our location fit your needs, and you were able to enjoy the rest of your visit.We hope to serve you better in future at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Venus CK
Premium Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Friendly n helpful hotel staff, spacious room and location is convenient
Response from Property: Dear Venus CK,It is certainly a great reward to read such praising feedback from a valued guest, and we hope for the opportunity to host you again in the near future to create more unforgettable Pullman KLCC moments.Kind regards,Devi.CGuest Experience
Anonymous User
Premium Grand King Room
Stayed in Sep 2024
Family
72 review
5.0/5
Outstanding
Posted on Sep 25, 2024
I forgot my stuff after check out. I call hotel and the staff are very helpful to find my watch. After 60mins, they contact me and tell that i can pick up my watch there. Thank u so much for helping! And also the staff help me to early check in. Will definitely back due the securities and also the strategic location. Thanks a lot
Response from Property: Dear Valued Guest,Our amazing Pullman KLCC team works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad that we assisted you in locating your missing watch, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Anonymous User
Premium Grand Room
Stayed in Sep 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Nice location and clean room. There are many varieties of food for breakfast. Overall a good stay at Pullman KLCC.
Response from Property: Dear Valued Guest,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcome you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience
Shanez
Premium King Room
Stayed in Oct 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Nice location. Nice room. Good service. But swimming pool is not that good.
Response from Property: Dear Shanez,Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regard to the pool as it will help us to continually improve our guests experience. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future.Kind regards,DCevi.CGuest Experoence
K
Two Bedroom Apartment
Stayed in Sep 2024
Business travellers
15 review
4.5/5
Great
Posted on Oct 15, 2024
Overall room is good and located right and city center. Very convenient and will come back to stay again
Response from Property: Dear K,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience
HUN LUN
One Bedroom Apartment
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Just opposite the Pavillion, can access by goto next block hotel with link bridge to pavilion 👍Family with stroller. Apartment size spacious. My kids love the bathtub. Breakfast 8/10
Response from Property: Dear HUN LUN,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time your decide to visit our beautiful city!kind regards,Devi.CGuest Experience