Pan Pacific Hotels in Kuala Lumpur

This hotel location is great; walking diatance to Pavillion mall, spacious rooms, and helpful service. However, the breakfast experience could be improved. The food and coffee are average, and the egg station is particularly disappointing, with overcooked scrambled eggs and omelets.

⭐⭐⭐⭐⭐ I recently stayed at this service apartment hotel and had an excellent experience! The service was top-notch—friendly, attentive, and always willing to go the extra mile. The location is perfect, with easy access to nearby attractions, restaurants, and public transport. The apartment itself was spotless and well-maintained, with daily tidy clean-ups that made my stay even more comfortable. The swimming pool and gym facilities were fantastic, clean, and well-equipped, making it easy to relax and stay active during my visit. Highly recommend this place for anyone looking for a comfortable, convenient, and enjoyable stay. Will definitely return!

It’s my first time staying at Parkroyal collection hotel Kuala Lumpur. I usually never review any hotels that I stayed, but this is the exceptional due to I had quite high expectations for this hotel as the location is superb and its rated as a five star hotel. But I can say my stay is more disappointed and I wouldn’t come back for my second stay. Firstly when we get our room it is located on the 4th floor. Entering the room can smell very humid mouldy smell and what the most disgusting is the stain on the dustbin and carpets. Which I think it’s not acceptable for a five star hotel not to have a very basic hygiene for the rooms. Then I called the operator and they asked to go back to the reception for room exchange. We showed them the picture as a proof. They then upgraded us to better rooms which is on the 15th floor. Room was much more spacious and not carpet flooring which is good. But for the hygiene of the room is really poor. 1) The side table beside the bed is full of dust, even in the toilet basin area as well it’s full of dust. While blowing my hair I can see there are dust keep flowing in the air which I can see due to the yellow lighting. 2) The water pressure are way lower and the shower holder is very loose until we need to push the shower head sticking to the wall so it won’t fall while we bathe. 3) For the toilet door handle, as you can see in the picture. Will make you feel, oh this is what you called five star hotel?? Just a simple door handle installation is not handled with care.May I know where is the quality of this hotel?? 4) For the tissue box, as you can see it’s dirty and with dust, and most important inside the tissue box is less than 10pcs of tissue paper. Are you kidding me?? How is the housekeeping clean and did not check thoroughly what needed to be refill??? Due to its late night when I discovered this matter so I didn’t call the housekeeping for the tissue paper. 5)Pillow case have some stain. 6)Didn’t manage to snap a picture of the ironing board, it’s dirty and old for the ironing board. Shud at least change a new cover. Hygiene is very important to me.It’s my first time staying at a five star hotel that is very dusty everywhere.For the price of the hotel room it’s not too cheap and not too pricey but really disappointing as it’s a five star hotel. For the breakfast is consider very good. As it have more options for vegetarian diners. And as a hotel guest the parking rate is great too in Bukit Bintang area. Hopefully this hotel will have more improvements on room cleanliness and hygiene.