Dusit Thani Kyoto Reviews

Response from Property: Dear Valued Guest,Thank you very much for sharing your impressions of your recent stay at Dusit Thani Kyoto. We are delighted to know that you appreciated the cleanliness of our hotel, the quality of our service, and our convenient location within walking distance of Kyoto’s main shopping area.Your kind words mean a great deal to our team, and we sincerely look forward to welcoming you back for another comfortable and memorable stay in Kyoto.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Valued Guest,Thank you very much for sharing such thoughtful impressions of your stay. We are delighted to know that your experience with us felt like “drawing the right box,” with the friendliness of our staff, the cleanliness of the room, and the small touches of our turndown service all contributing to your comfort.It is truly rewarding to hear that you appreciated both the service-minded spirit and the design sensibility that reflect our Thai heritage. We are also glad that the atmosphere of your room and the peacefulness of our public spaces allowed you to relax and enjoy moments of reading in comfort.Your words are a great encouragement to our team, and we sincerely look forward to welcoming you back for another memorable stay in Kyoto.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Valued Guest,Thank you very much for your kind words. We are delighted to know that you found the décor and style of Dusit Thani Kyoto to be unique and distinctive.Your appreciation of our design concept is a wonderful encouragement to our entire team. We sincerely look forward to welcoming you back for another memorable and inspiring stay in Kyoto.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear satsumatable,Thank you for your kind feedback. We're delighted to hear that you enjoyed the beauty of the hotel, the quality of our service, and the convenience of our location.We're especially pleased to know you had a great experience at our Thai restaurant on B1. Your support is truly appreciated, and we look forward to welcoming you back to Dusit Thani Kyoto in the future.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Adari,First and foremost, please accept our most sincere apologies for the disappointing service you experienced during your recent stay. As a returning guest, you placed your trust in us, and it is deeply regrettable that on this occasion we failed to meet the standards you rightfully expected — and that we ourselves strive to uphold.We are truly sorry for the delay and lack of follow-through at breakfast which left you without your order, as well as for the miscommunication and unsatisfactory handling of your afternoon tea request. This is not reflective of the service ethos we are committed to delivering at Dusit Thani Kyoto. Your experience should have been seamless and gracious, and we fell short.Please know that your feedback has been shared directly with our food and beverage leadership team. Immediate retraining and process reviews are already underway to ensure that special requests are handled with care, clear communication, and the gracious service that defines a five-star experience.Your loyalty, especially as a returning guest, means a great deal to us. We would be honored to restore your confidence and welcome you back under much better circumstances, to provide the level of hospitality you have previously experienced with us.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Jiaohuadehuli0110,Thank you very much for choosing Dusit Thani Kyoto and for sharing your impressions. We are delighted to know that you enjoyed our spacious rooms, appreciated the hotel’s design, and found our Thai cuisine delicious.At the same time, we sincerely regret that our location was not as convenient as you had hoped. Your feedback is very valuable to us and will be carefully considered as we continue to refine our guest experience.We look forward with great pleasure to welcoming you back and providing you with another memorable and comfortable stay in Kyoto.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear 9d9d,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the impeccable design of your room, the quiet surroundings, and the service provided by our team.It would be our pleasure to welcome you back to Dusit Thani Kyoto for another peaceful and memorable stay.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Nori me,Thank you very much for taking the time to share your feedback with us.We are pleased to hear that you were satisfied with both the reception and your room. However, we sincerely regret that you experienced an unpleasant smell in the hallway. Please accept our apologies for the discomfort this may have caused. We will investigate this matter thoroughly with our housekeeping and engineering teams to ensure the issue is addressed and resolved.Your feedback is truly appreciated and helps us improve our guest experience. We hope to have the opportunity to welcome you back for a more seamless and comfortable stay.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear esteemed guest,Thank you very much for your kind feedback. We are delighted to hear that you had a splendid stay and found the room clean and comfortable.We look forward to welcoming you back to Dusit Thani Kyoto in the future.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Wangyan,Thank you very much for sharing your impressions of your stay with us. We are delighted to hear that you appreciated the cleanliness of our rooms, the modern facilities, and the distinctive character of our lobby. It is also wonderful to know that our location near Kyoto Station made your travels convenient.At the same time, we value your feedback regarding the brightness of the rooms facing the inner garden. We understand how natural light can enhance the atmosphere of a room, and we will certainly take your comments into consideration as we continue to refine our guest experience.We sincerely look forward to welcoming you back to Dusit Thani Kyoto for another comfortable and memorable stay.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Valued guest,Thank you for your kind words. We are delighted to hear that you found our hotel elegant and enjoyed your experience.We truly appreciate your support and look forward to welcoming you back to Dusit Thani Kyoto in the future.Graciousyly yours,Dusit Thani Kyoto

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experience with us.We are delighted to hear that you found the hotel environment pleasant, our service attentive, and the room clean and comfortable. We are especially glad that we were able to assist promptly when your child experienced a minor burn—we hope they recovered quickly and are feeling much better now.It is truly rewarding to know that you had a positive overall stay. We sincerely look forward to welcoming you and your family back to Dusit Thani Kyoto in the near future.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Valued Guest,Thank you very much for your kind words.We are delighted to hear that you had such a great stay and that our service and staff made a positive impression. Your feedback truly encourages our team to continue delivering warm and attentive hospitality.We look forward to welcoming you back to Dusit Thani Kyoto in the near future.Graciously yours,Dusit Thani Kyoto

Response from Property: Dear Bolandi,Thank you for staying with us at Dusit Thani Kyoto and for sharing your wonderful experience. We are delighted to hear you enjoyed the delicious breakfast and autumn tea time, as well as our modern rooms and excellent service. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay.Sincerely,Dusit Thani Kyoto